1. WILLIAM T. MARTINEZ
1475 Nutmey Lane • Hemet, CA 92545
909-936-5104 • firstname.lastname@example.org
SENIOR OPERATIONS & GENERAL MANAGER
Military Aviation Weapons Systems
Senior Operations Professional successful at building and leading high-performance operating teams in a demanding,
technically-sophisticated environment. Expert at managing large, multitasked projects, Continuous Performance
Improvement (CPI) processes, managing pre- and post-project issues, and initiating change to enhance value-added
solutions. An effective communicator able to facilitate synergetic cooperation amongst diverse enterprise personnel and
unified top-performing cross-functional teams. Adapt at executing Operational Excellence initiatives, reducing operating
costs and maximizing productivity levels. Hold Secret Security Clearance and Honorable Military Discharge.
Key Operating & General Management Qualifications Include:
• Strategic Planning, Communication & Operation • Six Sigma CPI Black Belt
• Management and cross-functional partner organizer • Proven problem solver/Analytical methodologies
• Continuous Management Process Improvements • Senior Maintenance Manager Classification
• Facility/Asset Management, Safety & Security • Master Training Specialist & Afloat Training Specialist
• Enterprise Resource Evaluation & Management • Qualified Quality Assurance Specialist
Associate of Science • Aeronautics • City College of San Francisco
UNITED STATES NAVY 1991 - 2015
Quality Manager, Process Improvement Practitioner, Training Coordinator, San Diego, CA, (2012 to 2015)
Provided quality requested maintenance actions, services and ensured team standards for the globally diverse customers
and their idiomatic demands, impelled smart dialog evident in proven track records within fluid, fast-pasted environment.
• Chaired, trained and coordinated the execution of Lean Six Sigma projects and corporation workforce, improved
efficiency and reduced costs in the delivery of 6,650 technical manuals for world wide corporation maintenance
personnel use; Instructed Yellow Belt performance improvement course; Headed a team of 13 senior process specialist
managers which developed solutions that saved more than $3 Million annually in Technical Manual printing costs;
Advocated industry-wide technical manual customers with surpassed, efficient technical manual library.
Customer Service Maintenance Management Leader, San Diego, CA (2010 to 2012)
Administered the full support of Fleet Helicopter Mission Operations Training Command staff and students day to day
required maintenance and facility operations, maximized team spirit to provide a most ideal training environment.
• Fostered and mentored 80 personnel with unique personnel requirements and responsibilities in the upkeep and
habitability of maintenance facilities, to include meals, food/corporation purchase service, related budgeting and facility
maintenance resulting in the implemented improvements of the same and raised morale and quality of life of the
corporation. Facilitated the 100 percent compliance of all training requirements conducive to person growth and safety.
• Coordinated the maintenance efforts of 22 specialized maintenance technicians in successful time sensitive scheduled
maintenance, breakdown, inspection, corrective maintenance and assembly of the 32 aircraft strong Fleet Helicopter
Mission Operations Training Command training fleet meeting all flight training requirements.
2. Customer Service Maintenance Management Leader, United States Navy, San Diego, CA (2008 to 2010)
Realigned maintenance and service operations for aircraft carrier mission operations that supported 5,000 crew members.
Improved performance, standards, and sustainability of cross functional operations achieving unsurpassed globally
evaluated readiness qualification status.
• Directed efficient employment and productivity needs of 68 employees; Dispatched 63 maintenance personnel in the
production and safety compliance of 1,800 repairable components resulting in a first time flawlessly orchestrated
calibration plan of the calibration of all departments; Outperformed and showcased the completion of 3,053 Aircraft
integrated system and automation test equipment maintenance actions raising work center standards.
• Orchestrated the supervision of facility customer and ship-wide maintenance customer demands; Coordinated upkeep,
repairs, improvements, alterations and rehabilitation of department equipment, 210 spaces and living quarters
enhancing quality of life of organization; Headed departmental ship’s maintenance and facilities maintenance totaling
2,300 maintenance work orders, taught and monitored relevant safety practices: Coordinated contractor work orders;
Provided quality services and ensured team safety standards which surpassed the wide variety of customer demands;
Delivered time sensitive, specialized services for aircraft organization customers, shipboard tenants, and maintenance
Quality Manager, San Diego, CA (2006 to 2008)
Enforced global excellence standards of aircraft maintenance enterprise practices by developing quality experts.
• Aligned 13 Senior Quality Assurance Representatives performing audits, monitors and investigations of trend analysis
of 40 regulatory maintenance programs, and regulated 130 maintenance inspectors, 16 work centers, 189 personnel,
processing 13,348 components; Identified and investigated quality escapes of 154 components and costly trends.
• Supervised the completion of 3,053 Miniature/Microminiature repair and aircraft maintenance actions utilizing team
building, leadership development methodologies and empowerment, enhancing maintenance work center standards.
Aviation Department Assistant Manager, San Diego, CA (2001 to 2006)
Provided quality requested maintenance actions, services and ensured team standards to a wide variety of distinctive
customers and their unique demands through perceptive attention to detail coupled and upmost insistent perseverance.
• Controlled departmental ships maintenance, control/minimization of damage and facilities maintenance completing 704
routine maintenance line items,12,000 maintenance actions, 650 quality supervisory inspections; Coordinated and
tracked 57 ships work orders, 31,000 workforce man-hours performing repairs, upkeep and rehabilitation of department
equipment, spaces and living quarters enhancing quality of life; Supervised 28 Aviation Electronic Maintenance Work
Center and Avionic Technicians; Coordinated 12 certified Sexual Assault Victim Advocates and assisted in sexual
assault incidents; Trained, developed training scenarios, and evaluated 132 emergency personnel, as the Assistant
Department Emergency Management Leader, elevated a finely tuned team, earning a global stellar evaluation.
• Awarded for professional achievement of managerial ability, personal initiative, and unswerving devotion of
extraordinary Aviation Maintenance Department Zone Management and for surpassed Aviation Maintenance
Department Aeronautical Screening and Repairable Components Leading Supervision; Delivered on-track time
sensitive, specialized services for aircraft organization customers, shipboard tenants, and maintenance organizations.
Educator and Leading Instructor, San Diego, CA (1998 to 2001)
Awarded, thrice, for superior instructional leadership and fostered excellence in technical competence of the application of
instructional methodology, guidance, and proactivity resultant in improved fleet readiness through quality instruction.
• Planned, executed, and monitored corporate wide training requirements of 56 personnel; Developed technical
instructional lesson plans; Taught 104 classes, 4,658 curriculum hours, graduated 926 highly trained students. Guided
employees in career planning, conducted 24 in-depth personal career assessment interviews, and gave corporate-wide
indoctrination briefs; Mentored and conducted 42 instructor evaluations; Instructed 48 members in Health Care
Provider CPR; Designated Master Training Specialist as demonstrated in excellence of effective presentation,
leadership, and unsurpassed passion in the art of learning to bring about corporate enlightenment.
Early Positions Included:
Production Supervisor (1992 to 1998) • Aviation Maintenance (1991 to 1992) • Sales Associate (1985 to 1990)