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Best Practices for Testing
PPC Landing Pages & Ad
Copy

June 20, 2012
Larry Kim, WordStream
Carlos Del Rio, Unbounce




                             CONFIDENTIAL – DO NOT DISTRIBUTE   1
Today’s Agenda


•   Introductions
•   Speaker introductions
•   Best Practices for A/B Testing Ad Copy
•   Best Practices for A/B Testing Landing Pages
•   Q&A




                                                   2
Take Part in Live Blogging on Twitter / Google+


•   Include the hashtag #wsppcabtests in your Google+ status
    updates,Twitter tweets,, etc.




                                                               3
Speaker Introductions

•   Carlos Del Rio
     – Director of Conversion Analysis & Digital Strategy
     – Co-author of User Driven Change: Give Them
       What They Want and A Strategic Framework for
       Emerging Media
•   Larry Kim
     – Founder, CTO, WordStream, Inc.
     – Been doing PPC & SEO for 10 years
     – 3 years ago, started WordStream
     – Today we’re an industry-leading provider of a PPC
       Management Platform and Keyword Research
       Tools
     – WordStream helps people get their website found
       on the internet!



                                                            4
Let’s learn a little about you….




                         CONFIDENTIAL – DO NOT DISTRIBUTE   5
Quick Poll

How long have you been involved with Search
Marketing?

o   Less than 1 year
o   1-3 years
o   3-5 years
o   5+ years




                                              6
Quick Poll

How would you describe your Search Marketing
results?

  o I’m new to Search Marketing
  o Who knows – I don’t measure my results
  o Disappointing – I expected so much more from PPC
  o Satisfactory – I’m seeing return on my investment into
    PPC
  o Stellar – PPC is my most successful lead/traffic
    generating channel


                                                         7
Best Practices for A/B
 Testing Your Text Ads




                  CONFIDENTIAL – DO NOT DISTRIBUTE   8
Advertiser A




               9
Advertiser A – 14% Click Through Rate




                                        10
Advertiser A – Avg. Quality Score of 8.8




                                           11
Advertiser B




               12
Advertiser B – 1.3% Click Through Rate




                                         13
Advertiser B – Avg. Quality Score 3.8




                                        14
In My Ad Text Presentation You’ll Get:


• Why Advertiser B is Struggling and Why Advertiser A
  is Rocking
• The purpose of Ad Text Optimization
• What’s a Good Click Through Rate?
• How to Optimize your Ads!




                                                        15
What is the Goal of
Ad Text Optimization?




                  CONFIDENTIAL – DO NOT DISTRIBUTE   16
The Purpose of Ad Text Optimization


• Should be to try to get the highest possible Click
  Through Rate. Why?
• Google rewards high CTR on keywords/ads with:
   – Higher AdRank (More Exposure)
   – Lower Cost Per Click (Save Money)
   – More impression share
• Google punishes ads that have low CTR on
  keywords/ads.




                                                       17
Example Relationship Between CPC and QS




                            CONFIDENTIAL – DO NOT DISTRIBUTE   18
Example Relationship Between CPA & QS




                             CONFIDENTIAL – DO NOT DISTRIBUTE   19
The Purpose of Ad Text Optimization (Continued)


• What about Conversion Rates & Cost-Per-
  Conversion?
   – It’s also very important
   – Carlos will talk about converting the your clicks into
     conversions in just a few minutes!




                                                              20
What is a Good Click Through
 Rate (CTR) for my Ads?




                      CONFIDENTIAL – DO NOT DISTRIBUTE   21
What’s a Good CTR for my Ads?

• It depends on your ad position, keyword selection,
  and other factors.
• Lets talk about CTR benchmarks!




                                                       22
Grade Yourself!          http://www.wordstream.com/google-adwords

•    Baseline your performance
•    A free, instant PPC audit in
     under a minute!
•    Grades your AdWords
     account performance based
     on the 8 PPC metrics that
     really matter
•    Compares how you’re doing
     against other accounts of
     similar size (monthly spend)




    www.wordstream.com/google-adwords

                                                                        23
Grade Your Click Through Rate!




www.wordstream.com/google-adwordsCONFIDENTIAL – DO NOT DISTRIBUTE   24
Grade Your Ads!




www.wordstream.com/google-adwords
                       CONFIDENTIAL – DO NOT DISTRIBUTE   25
OK, so now, how do I optimize my Ads?




                           CONFIDENTIAL – DO NOT DISTRIBUTE   26
A Common Ad Text Misconception



“Most people think they’ve tested 20 Google ads but
they really just tested 2 ads 10 different times.” – Dr.
Glenn Livingston (via Perry Marshall)




                                                           27
What Ad Text Optimization is Not




                                   28
Forrest vs. Leaves

“Forrest”             “Leaves”

• “Creative Stuff”    • Grammar
   – Your Offer         – Punctuation
   – Your USP
                        – Capitalization
   – Your Guarantee
                        – Spelling
• “Technical Stuff”
   – Campaign
     Structure
   – Ad Extensions       Our Focus for
                         Today!
   – (etc.)

                                           29
Ad Text Optimization: Creative Stuff




                          CONFIDENTIAL – DO NOT DISTRIBUTE   30
Ad Text Example




            1.    Urgent
            2.    Unique
            3.    Useful
            4.    Ultra- Specific




                                    31
Example




          32
Example #1




             33
Example # 2




              34
3 Tips on How To Figure out your USP / Offer

Ask your customers!
• What is your #1 question about ____?
• What caused you to look for ____ today?
• What would you like us to help you with today?




                                                   35
Bob Bly’s Four U’s of Great Ads:



1.   Urgent
2.   Unique
3.   Useful
4.   Ultra- Specific




                                   36
Ad Text Optimization: Technical Stuff




                           CONFIDENTIAL – DO NOT DISTRIBUTE   37
Organization impacts Click Through Rate & Quality Score


– Use specific keywords and negative keywords
– Group together closely related keywords
– Write relevant text ads and destination pages
– Repeat! (But this is actually a lot of work, so leverage software for this!)




                                                                                 38
Use Specific Mid Tail Keywords




                                 39
Use Negative Keywords




                        CONFIDENTIAL – DO NOT DISTRIBUTE   40
Group and Organize Your Keyword List




                                       41
Follow Technical Best Practices




                                  CONFIDENTIAL – DO NOT DISTRIBUTE   42
Leverage Ad Extensions – Pimp Your PPC Ads!




                              CONFIDENTIAL – DO NOT DISTRIBUTE   43
Put it into practice

1.   Capture your baseline (grade your account)
2.   Identify under performing ads
3.   Select one or two and replace with new copy
4.   Wait…
5.   Measure,
6.   Repeat!!!




                                      CONFIDENTIAL – DO NOT DISTRIBUTE   44
Summary

• Successful Ad Text Optimization is a combination of
  3 things:
   – Communicating your USP/Offer/Guarantee in a way
     that stands out in a big way!
   – Using all the technical best practices, like keyword
     selection, segmentation, and use of advanced
     features like ad extensions.
   – Build it into your process!




                                                            45
Best Practices for A/B testing
        Landing Pages




                      CONFIDENTIAL – DO NOT DISTRIBUTE   46
What ALL Good Landing Pages Have
1.) Headline                                 3.) Value
Buy Xena Warrior Princess Chakram

2.) Demonstration



                                    4.) Support
                                    Wow! The free shipping got her in two days!
                                    - Happy McCustomer

                                             5.) Action




                                                          CONFIDENTIAL – DO NOT DISTRIBUTE   47
What That Might Look Like

              1. Unique value proposition in a
                 concise headline
              2. Image/video showing context
                 of use
              3. Core benefit statement
              4. Request for data (and fair
                 value item in exchange)
              5. Strong Call to Action
              6. Trust elements
              7. Social Sharing Devices




                           CONFIDENTIAL – DO NOT DISTRIBUTE   48
Start With Brainstorming




                    CONFIDENTIAL – DO NOT DISTRIBUTE   49
Then Design




              CONFIDENTIAL – DO NOT DISTRIBUTE   50
Include Everything Anyone Could Want
Refine
Test
Base          Variations
Celebrate?!
Base     -20%    -32%   -1%
Now What?!




             CONFIDENTIAL – DO NOT DISTRIBUTE   55
Call In The Reserves
Brainstorm




             CONFIDENTIAL – DO NOT DISTRIBUTE   57
Redeploy
Okay, Now Celebrate!
Base          25%    -1%      31%
Content Test
Base     Medium   Short
Headline Test
Base




                VS.
Button CTA Test
Base




              VS.




              VS.

           No Button
Generation 3
              27%      35%        74%




Base Conversion: 10%         Final Conversion: 17.4%
The Process
Things to Test            Phase One
 Headline                 Brainstorm Content
 Call to Action           Design and Write
 Large Images             Create More Content Than You Need
 Length of Content        Create Control Page
                           Create Variations
                           Test


                          Phase 2 and On
                           Analyze Your Results
                           Choose New Control
                           Revise Variations
                           Test Again




                                           CONFIDENTIAL – DO NOT DISTRIBUTE   64
Special Offers

• Unbounce
  – 30 day free trial
  – 50% off for 3 months with promo code
    WSwebinar503
  – Get started at http://try.unbounce.com/with-
    wordstream/
• WordStream
  – Grade your account
  – Then get a free account assessment with one of our
    Search experts
  – We’ll help you identify missed opportunities and more


                                        CONFIDENTIAL – DO NOT DISTRIBUTE   66
Your Questions

 Thank you for attending Unbounce and WordStream’s webinar on:
 How to Use Killer Landing Pages to Get Better PPC Results.
 #wsppcabtests

 Evaluate your text ads today!
       http://www.wordstream.com/google-adwords
 Learn more about Unbounce:
           http://try.unbounce.com/with-wordstream
 Or contact us directly:
                                 Carlos del Rio
                                 carlos@unbounce.com

                                 Larry Kim
                                 lkim@wordstream.com


                                                                 67

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Best Practices for Testing PPC Landing Pages & Ad Copy

  • 1. Best Practices for Testing PPC Landing Pages & Ad Copy June 20, 2012 Larry Kim, WordStream Carlos Del Rio, Unbounce CONFIDENTIAL – DO NOT DISTRIBUTE 1
  • 2. Today’s Agenda • Introductions • Speaker introductions • Best Practices for A/B Testing Ad Copy • Best Practices for A/B Testing Landing Pages • Q&A 2
  • 3. Take Part in Live Blogging on Twitter / Google+ • Include the hashtag #wsppcabtests in your Google+ status updates,Twitter tweets,, etc. 3
  • 4. Speaker Introductions • Carlos Del Rio – Director of Conversion Analysis & Digital Strategy – Co-author of User Driven Change: Give Them What They Want and A Strategic Framework for Emerging Media • Larry Kim – Founder, CTO, WordStream, Inc. – Been doing PPC & SEO for 10 years – 3 years ago, started WordStream – Today we’re an industry-leading provider of a PPC Management Platform and Keyword Research Tools – WordStream helps people get their website found on the internet! 4
  • 5. Let’s learn a little about you…. CONFIDENTIAL – DO NOT DISTRIBUTE 5
  • 6. Quick Poll How long have you been involved with Search Marketing? o Less than 1 year o 1-3 years o 3-5 years o 5+ years 6
  • 7. Quick Poll How would you describe your Search Marketing results? o I’m new to Search Marketing o Who knows – I don’t measure my results o Disappointing – I expected so much more from PPC o Satisfactory – I’m seeing return on my investment into PPC o Stellar – PPC is my most successful lead/traffic generating channel 7
  • 8. Best Practices for A/B Testing Your Text Ads CONFIDENTIAL – DO NOT DISTRIBUTE 8
  • 10. Advertiser A – 14% Click Through Rate 10
  • 11. Advertiser A – Avg. Quality Score of 8.8 11
  • 13. Advertiser B – 1.3% Click Through Rate 13
  • 14. Advertiser B – Avg. Quality Score 3.8 14
  • 15. In My Ad Text Presentation You’ll Get: • Why Advertiser B is Struggling and Why Advertiser A is Rocking • The purpose of Ad Text Optimization • What’s a Good Click Through Rate? • How to Optimize your Ads! 15
  • 16. What is the Goal of Ad Text Optimization? CONFIDENTIAL – DO NOT DISTRIBUTE 16
  • 17. The Purpose of Ad Text Optimization • Should be to try to get the highest possible Click Through Rate. Why? • Google rewards high CTR on keywords/ads with: – Higher AdRank (More Exposure) – Lower Cost Per Click (Save Money) – More impression share • Google punishes ads that have low CTR on keywords/ads. 17
  • 18. Example Relationship Between CPC and QS CONFIDENTIAL – DO NOT DISTRIBUTE 18
  • 19. Example Relationship Between CPA & QS CONFIDENTIAL – DO NOT DISTRIBUTE 19
  • 20. The Purpose of Ad Text Optimization (Continued) • What about Conversion Rates & Cost-Per- Conversion? – It’s also very important – Carlos will talk about converting the your clicks into conversions in just a few minutes! 20
  • 21. What is a Good Click Through Rate (CTR) for my Ads? CONFIDENTIAL – DO NOT DISTRIBUTE 21
  • 22. What’s a Good CTR for my Ads? • It depends on your ad position, keyword selection, and other factors. • Lets talk about CTR benchmarks! 22
  • 23. Grade Yourself! http://www.wordstream.com/google-adwords • Baseline your performance • A free, instant PPC audit in under a minute! • Grades your AdWords account performance based on the 8 PPC metrics that really matter • Compares how you’re doing against other accounts of similar size (monthly spend) www.wordstream.com/google-adwords 23
  • 24. Grade Your Click Through Rate! www.wordstream.com/google-adwordsCONFIDENTIAL – DO NOT DISTRIBUTE 24
  • 25. Grade Your Ads! www.wordstream.com/google-adwords CONFIDENTIAL – DO NOT DISTRIBUTE 25
  • 26. OK, so now, how do I optimize my Ads? CONFIDENTIAL – DO NOT DISTRIBUTE 26
  • 27. A Common Ad Text Misconception “Most people think they’ve tested 20 Google ads but they really just tested 2 ads 10 different times.” – Dr. Glenn Livingston (via Perry Marshall) 27
  • 28. What Ad Text Optimization is Not 28
  • 29. Forrest vs. Leaves “Forrest” “Leaves” • “Creative Stuff” • Grammar – Your Offer – Punctuation – Your USP – Capitalization – Your Guarantee – Spelling • “Technical Stuff” – Campaign Structure – Ad Extensions Our Focus for Today! – (etc.) 29
  • 30. Ad Text Optimization: Creative Stuff CONFIDENTIAL – DO NOT DISTRIBUTE 30
  • 31. Ad Text Example 1. Urgent 2. Unique 3. Useful 4. Ultra- Specific 31
  • 32. Example 32
  • 35. 3 Tips on How To Figure out your USP / Offer Ask your customers! • What is your #1 question about ____? • What caused you to look for ____ today? • What would you like us to help you with today? 35
  • 36. Bob Bly’s Four U’s of Great Ads: 1. Urgent 2. Unique 3. Useful 4. Ultra- Specific 36
  • 37. Ad Text Optimization: Technical Stuff CONFIDENTIAL – DO NOT DISTRIBUTE 37
  • 38. Organization impacts Click Through Rate & Quality Score – Use specific keywords and negative keywords – Group together closely related keywords – Write relevant text ads and destination pages – Repeat! (But this is actually a lot of work, so leverage software for this!) 38
  • 39. Use Specific Mid Tail Keywords 39
  • 40. Use Negative Keywords CONFIDENTIAL – DO NOT DISTRIBUTE 40
  • 41. Group and Organize Your Keyword List 41
  • 42. Follow Technical Best Practices CONFIDENTIAL – DO NOT DISTRIBUTE 42
  • 43. Leverage Ad Extensions – Pimp Your PPC Ads! CONFIDENTIAL – DO NOT DISTRIBUTE 43
  • 44. Put it into practice 1. Capture your baseline (grade your account) 2. Identify under performing ads 3. Select one or two and replace with new copy 4. Wait… 5. Measure, 6. Repeat!!! CONFIDENTIAL – DO NOT DISTRIBUTE 44
  • 45. Summary • Successful Ad Text Optimization is a combination of 3 things: – Communicating your USP/Offer/Guarantee in a way that stands out in a big way! – Using all the technical best practices, like keyword selection, segmentation, and use of advanced features like ad extensions. – Build it into your process! 45
  • 46. Best Practices for A/B testing Landing Pages CONFIDENTIAL – DO NOT DISTRIBUTE 46
  • 47. What ALL Good Landing Pages Have 1.) Headline 3.) Value Buy Xena Warrior Princess Chakram 2.) Demonstration 4.) Support Wow! The free shipping got her in two days! - Happy McCustomer 5.) Action CONFIDENTIAL – DO NOT DISTRIBUTE 47
  • 48. What That Might Look Like 1. Unique value proposition in a concise headline 2. Image/video showing context of use 3. Core benefit statement 4. Request for data (and fair value item in exchange) 5. Strong Call to Action 6. Trust elements 7. Social Sharing Devices CONFIDENTIAL – DO NOT DISTRIBUTE 48
  • 49. Start With Brainstorming CONFIDENTIAL – DO NOT DISTRIBUTE 49
  • 50. Then Design CONFIDENTIAL – DO NOT DISTRIBUTE 50
  • 53. Test Base Variations
  • 54. Celebrate?! Base -20% -32% -1%
  • 55. Now What?! CONFIDENTIAL – DO NOT DISTRIBUTE 55
  • 56. Call In The Reserves
  • 57. Brainstorm CONFIDENTIAL – DO NOT DISTRIBUTE 57
  • 60. Content Test Base Medium Short
  • 62. Button CTA Test Base VS. VS. No Button
  • 63. Generation 3 27% 35% 74% Base Conversion: 10% Final Conversion: 17.4%
  • 64. The Process Things to Test Phase One  Headline  Brainstorm Content  Call to Action  Design and Write  Large Images  Create More Content Than You Need  Length of Content  Create Control Page  Create Variations  Test Phase 2 and On  Analyze Your Results  Choose New Control  Revise Variations  Test Again CONFIDENTIAL – DO NOT DISTRIBUTE 64
  • 65.
  • 66. Special Offers • Unbounce – 30 day free trial – 50% off for 3 months with promo code WSwebinar503 – Get started at http://try.unbounce.com/with- wordstream/ • WordStream – Grade your account – Then get a free account assessment with one of our Search experts – We’ll help you identify missed opportunities and more CONFIDENTIAL – DO NOT DISTRIBUTE 66
  • 67. Your Questions Thank you for attending Unbounce and WordStream’s webinar on: How to Use Killer Landing Pages to Get Better PPC Results. #wsppcabtests Evaluate your text ads today! http://www.wordstream.com/google-adwords Learn more about Unbounce: http://try.unbounce.com/with-wordstream Or contact us directly: Carlos del Rio carlos@unbounce.com Larry Kim lkim@wordstream.com 67