Gerhard Vorster, Headwinds – Disruption is Real • Xerocon 2014 keynote

© 2014 Deloitte Touche Tohmatsu
Gerhard Vorster
Chief Strategy Officer, Australia and Asia Pacific
Deloitte
Gerhard Vorster
Chief Strategy Officer, Australia and Asia Pacific
Deloitte
HEADWINDS –
DISRUPTION IS REAL!
HEADWINDS –
DISRUPTION IS REAL!

CHANGES IN THE
INDUSTRY
CHANGES IN THE
INDUSTRY

What we see clearly
3
The “Asian Century”…
More from less…except for data!
Digitisation of everything
The power of the customer
Demographic shifts
Economic volatility
©2014DeloitteToucheTohmatsu

TOUGH TIMES

20132009 2010 2011 2012
UTILISATION
GROSS MARGIN

Working harder
is hardly working.
It’s not just a
flesh wound.
The storm does
not always pass.

Analytics/
Big Data
Innovation/
Creative
Delivery/Implementation
Direction/Strategy

CLIPETITORCLIPETITOR

STRATEGY HOUSES
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

TECH ADVISORY
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

BIG 4
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

ERP
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

TRANSFORMATION FIRMS
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

DESIGN THINKING
Analytics/
Big Data
Innovation/
Creative
Direction/Strategy

Open talent economy continuum
BALANCE SHEET PARTNERSHIP BORROWED FREELANCE OPEN SOURCE

DIGITAL DISRUPTION
BUILDING THE LUCKY COUNTRY #2

Accommodation
and food services
Construction
Wholesale trade
32%
of the
Australian
economy
17%
of the
Australian
economy
SHORT FUSE, BIG BANG 33%
of the
Australian
economy
18%
of the
Australian
economy
SHORT FUSE, SMALL BANG LONG FUSE, SMALL BANG
LONG FUSE, BIG BANG
Retail trade
Arts and recreation
Real estate
Professional services
Finance
ICT and media
Transport
and post
Education
Recruitment
and cleaning
Government services
Utilities
Mining
Manufacturing
50
45
40
35
30
25
20
15
0 1 3 4 5
Impact(%changeinbusiness)
Agriculture
Health
5
0
10
Timing (years)

1980 2015
PEOPLE ‘TOUCH’ MOST
TASKS
PEOPLE ONLY ‘TOUCH’ HIGH VALUE
TASKS
TASKS

Business models are
being challenged… …and will be reinvented
over the next decade.

Lens 1
“The only sustainable competitive advantage available to organisations
over the next decade is the way in which you lead your people?”
Instead positioning
35

Lens 2
“There are only 2 common elements in successfully establishing an
overseas operation:
- Highly competitive domestic market
- Highly sophisticated domestic customers”
Roger Martin
36

Lens 3
“Alignment to high growth sectors will create the very necessary power
of momentum that any organisation needs to get over the increased
intensity of ups and downs. We should actively
manage our proximity to prosperity!”
Gerhard Vorster
37

Lens 4
“No new business model is sentenced to the same outcomes and
metrics of the old ones by same law of universe.
Disruption happened in multiples, not incremental percentages!”
Roger Martin
38

General information only
This presentation contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities
(collectively the “Deloitte Network”) is, by means of this presentation , rendering professional advice or services.
Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser.
No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this presentation.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of
which is a legally separate and independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal structure of Deloitte
Touche Tohmatsu Limited and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected
network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they
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excellence.
About Deloitte Australia
In Australia, the member firm is the Australian partnership of Deloitte Touche Tohmatsu. As one of Australia’s leading professional services firms. Deloitte
Touche Tohmatsu and its affiliates provide audit, tax, consulting, and financial advisory services through approximately 6,000 people across the country.
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