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Atlassian Software
Products Overview
JOÃO MENDONÇA • XPAND IT
SOFTWARE SUPPORT
Success with software teams leads the way for all teams
HR
LEGAL
FINANCE
IT
MARKETING
Today teams faceincreasing complexity
Which
email?
Huh?
Isent
that toyou
already
Is thisthing
done?
That fileis
outdated
Ithink
Luanne is on
that
Multi-device
workflows
Distributed
workforce
Information
overload
Speed of
change
DISCUSS
For teams
ORGANIZE
COMPLETE
WITH YOUR TEAM
What Atlassian does
for
Teams
SOFTWARE
IT
BUSINESS
Product
s
for BusinessTeams
Project planning
Progress tracking
The JIRA family
Track, report, & discuss
for ITTeams
Incident & request tracking
Self-service
SLAs and reports
for SoftwareTeams
Sprint & release planning
Agile boards
Development reports
The #1Agile development solution for tracking,
managing & reporting on software projects
Product managers:
Planning projects,
sprints, and timelines
for the next big release
Dev managers:
Managing scope,
timelines, and resources
for an on-time release
Developers: Tracking
issues, bugs, and any
work item related to the
project at hand
Use Cases
Anybusiness team, any project
Marketing: Manage
review cycles for
marketing campaigns
HR: Manage candidate
tracking and employee
onboarding
Finance: Managing
purchasing and
procurement processes
Use cases
A Service Desk your employees and IT team
willlove to use
COLUMN TITLE
Use cases
Agents
Agents get the tools they
need for fast responsive
service including an intuitive
interface, dynamic queues,
visual SLAs, and knowledge
Employees
Employees get an easy
way to ask for help and
self-serve for any issue
Managers
Managers get real-time
reports to track the team’s
progress and stay on top
of critical issues
The simplest place to create, organize and
discuss work with your team
Product requirements and
documentation for
software teams
Project documents and file
collaboration for business
teams
Use cases
Technical projects and
knowledge base for IT
teams
Use cases
Connect employees with
experts to tap into tribal
knowledge throughout the
company
Streamline meeting
preparation, note taking
and follow-up on action
items
Share and collaborate
pages and files
Real-time team messaging, video and audio
communications
Know who’s
available to chat at
all times
Get system
notifications fed into
HipChat to keep
your team up to date
Chat with your team
from everywhere
Use cases
The Git solution for professional teams.
Code management andcollaboration.
Code reviews and
quality
Code collaboration and
hosting for development
teams.
Use cases
Atlassian DevTools
Review,
test and
Manage
code
Pages &
files
Messages,
& calls
Requests
& SLAs
Code &
reviews
Quickly find, try and buy 2,000 add-ons for
Atlassian products
2000
add-ons
Thank
you!

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Atlassian Software Products Overview

Editor's Notes

  1. Atlassian tenta minimizar esta complexidade dando como principal destaque nas suas Completar em tempo util
  2. -O JIRA é mais conhecido que a própria Atlassian -Dado a grande capacidade de customização da ferramenta, ela cada mais vez tem sido utilizada fora de contextos de Desenvolvimento de software, para a qual tinha sido inicialmente idealizada. -Hoje em dia o JIRA tem um oferta cada vez mais alargada e direcionada para a equipa que o irá utilizar.
  3. -Old JIRA + JIRA Agile
  4. -Planeamento de sprints e de release -Boards de Agile -Relatórios de projectos de desenvolvimento -Gestores de Produto e Project Managers, têm a possibilidade de planear projectos, gerir timelines de releases -Developers fazer o tracking dos vários issues (incidências), bugs, novas features
  5. Must have tool para as equipas de suporte -Gestão de Tickets -Utilizadores: Clientes e Agentes
  6. -Clientes serão ilimitados, e têm a possibilidade de criar tickets no customer portal (que pode ser customizado) -Os tickets são depois tratados pelos agentes, e posteriormente até partilhados para a equipa de desenvolvimento, caso haja essa necessidade
  7. -Excelente parceiro para o JIRA -Wiki empresarial -Documentação de produtos / projectos -Informação técnica de apoio às equipas de suporte
  8. -Colaboração real-time
  9. Bamboo: Continuous Integration/ automatização Fisheye: Procura e monutorização de repositórios Crucible: Colaboração SourceTree: A free Git and Mercurial client