3. Today teams faceincreasing complexity
Which
email?
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Isent
that toyou
already
Is thisthing
done?
That fileis
outdated
Ithink
Luanne is on
that
Multi-device
workflows
Distributed
workforce
Information
overload
Speed of
change
7. for BusinessTeams
Project planning
Progress tracking
The JIRA family
Track, report, & discuss
for ITTeams
Incident & request tracking
Self-service
SLAs and reports
for SoftwareTeams
Sprint & release planning
Agile boards
Development reports
9. Product managers:
Planning projects,
sprints, and timelines
for the next big release
Dev managers:
Managing scope,
timelines, and resources
for an on-time release
Developers: Tracking
issues, bugs, and any
work item related to the
project at hand
Use Cases
11. Marketing: Manage
review cycles for
marketing campaigns
HR: Manage candidate
tracking and employee
onboarding
Finance: Managing
purchasing and
procurement processes
Use cases
12. A Service Desk your employees and IT team
willlove to use
COLUMN TITLE
13. Use cases
Agents
Agents get the tools they
need for fast responsive
service including an intuitive
interface, dynamic queues,
visual SLAs, and knowledge
Employees
Employees get an easy
way to ask for help and
self-serve for any issue
Managers
Managers get real-time
reports to track the team’s
progress and stay on top
of critical issues
15. Product requirements and
documentation for
software teams
Project documents and file
collaboration for business
teams
Use cases
Technical projects and
knowledge base for IT
teams
16. Use cases
Connect employees with
experts to tap into tribal
knowledge throughout the
company
Streamline meeting
preparation, note taking
and follow-up on action
items
Share and collaborate
pages and files
18. Know who’s
available to chat at
all times
Get system
notifications fed into
HipChat to keep
your team up to date
Chat with your team
from everywhere
Use cases
19. The Git solution for professional teams.
Code management andcollaboration.
Atlassian tenta minimizar esta complexidade dando como principal destaque nas suas
Completar em tempo util
-O JIRA é mais conhecido que a própria Atlassian
-Dado a grande capacidade de customização da ferramenta, ela cada mais vez tem sido utilizada fora de contextos de Desenvolvimento de software, para a qual tinha sido inicialmente idealizada.
-Hoje em dia o JIRA tem um oferta cada vez mais alargada e direcionada para a equipa que o irá utilizar.
-Old JIRA + JIRA Agile
-Planeamento de sprints e de release
-Boards de Agile
-Relatórios de projectos de desenvolvimento
-Gestores de Produto e Project Managers, têm a possibilidade de planear projectos, gerir timelines de releases
-Developers fazer o tracking dos vários issues (incidências), bugs, novas features
Must have tool para as equipas de suporte
-Gestão de Tickets
-Utilizadores: Clientes e Agentes
-Clientes serão ilimitados, e têm a possibilidade de criar tickets no customer portal (que pode ser customizado)
-Os tickets são depois tratados pelos agentes, e posteriormente até partilhados para a equipa de desenvolvimento, caso haja essa necessidade
-Excelente parceiro para o JIRA
-Wiki empresarial
-Documentação de produtos / projectos
-Informação técnica de apoio às equipas de suporte
-Colaboração real-time
Bamboo:
Continuous Integration/ automatização
Fisheye:
Procura e monutorização de repositórios
Crucible:
Colaboração
SourceTree:
A free Git and Mercurial client