Active Listening Service Orientation
Administration and Management. Active Learning
Complex Problem Solving Time Management
Operation and Control Judgment and Decision Making
Critical Thinking Coordination
Jan 2016-Present
Dec 2004-Present
YASSMIN ABDALLA
Summary
Service-oriented CMB account officer with 12 years background in banking
industry. Core competencies include problem solving, hard working, cross selling
skills,as well as excellent communication and time management skills. Handles
tasks with accuracy and efficiency.
Skills
Experience
Tutor
of English for non-native adults.
Home office English language requirements).
CMB Accounts officer
HSBC
in HSBC Egypt.
Working in a fast-paced team oriented and entrepreneurial environment.
Managing a client portfolio and having revenue and account management
Responsibility for key accounts.
Principal Accountabilities:Risk Evaluation Project Management Risk
Assessment Risk Indicators Risk Reporting- Operations experience.
Ensure system and procedures are in place.
Contributes positively to the image of the bank and ensures good customer
service implementation.
Ensure through example that HSBC provides the best available services in
Egypt and worldwide through professionalism, long-sightedness and
extraordinary care of the business.
Handling customer complaints regarding their accounts.
Adopt customer complaints to help make customer an HSBC delegate instead of
a complainerDuties:.
Gaining a strong knowledge and understanding of a clients' brand and products.
Organizing weekly team meetings with staff, directors and senior managers.
Involved in the day to day management of clients.
Participation in team building and sales training events.
Ph: 07505542811
abdelsalameyassmine@yahoo.com

Jan 2016
Performance monitoring of account executives and account teams.
Address client concerns and ensure the resolution of issues in a timely manner.
Maintaining contact with clients - giving them regular updates.
In charge of budgets and administration.
Oversee existing campaigns to grow key accounts.
Delivering ongoing market analysis and assessment of competitors.
Retain accounts through the development of strong relationships with key
Decision makers.
Education
MBA : Marketing
Arab Academy For Science, Technology & Maritime Transport Building G - Qism
El-Nozha, Cairo Governorate
GPA: 3.00
Phone no.: In UK:+44/07505542811In Egypt:+2/01001115389 : Project Managment
Canadian Chamber Of Commerce - Toronto, ON
Project Managment
B.A : English
Cairo University
Class of 2002-2003)-Fourth Top Student.-Grade: Very Good (Fourth top student
High School Diploma
HORREYA LANGUAGE SCHOOL
Personal Information
Personal Resume-Name: Yassmin Abd El Salam SolimanDate of Birth: 22-2-1982.