This is a working draft of research themes for S3FIRE and serviceology.

1. S3FIRE Research themes
(working draft)
Yuriko Sawatani, JST
working with T. Arai, T. Murakami, H. Tsubaki
Research Institute of Science and Technology for Society (RISTEX),
Japan Science and Technology Agency (JST)

2. Research themes in Serviceology
•Anthropology
Function Value co-creation Service value
•Behavior
realization •consensus building •Value eng
science
•robotics •Interaction design •Knowledge eng
•Game theory
•Requirement eng •Macro/Micro economics
Provider activities
Receiver activities
•Design Contents •Marketing
•System eng
•Behavior science
•OR/IE
•Kansei eng
•Quality
•Human modeling
management
•Human management
•Cost management Service
Provider Channel Service Receiver
Service provider
Organization Service Social system
environment
science visualization modeling
•Human resource •Management •SW eng •Policy
•Education science •Informatics •Society
•Building •System eng
•Robotics •Culture
•IT infrastructure •Social science

3. System Layer Micro-Meso-Macro
The first layer（Micro)
one to one
person
operation
The second layer（Meso)
n to n
organization
strategy
collaborative behavior policy
The third layer（Macro)
g.n.
social system
policy making
3

4. System layer X Context dependency
Context dependency
high (ecology)
Receiver activities Social study
Kansei eng Law
Organization science Sustainability
Human
Service marketing
eng Human network
Human modeling Human management
Consensus building
Business
Psycholog Behavior science
management Service value
y
Micro view Service eng Value co-creation Macro view
Business PSS System layer
process
OR/IE management
Social system modeling
Quality management Service value
Complex system
Provider
Design environment
Provider activities Economics
Function realization
Robotics Visualization
2012/7/24 Japan Science and Technology/RISTEX 4
low (structured)

5. Service Science related disciplines
Business & Organization
International Trade Information
Engineering economics and management, Supply chain management
Cognitive science and psychology Mathematics and non-linear
Complex adaptive systems theory dynamics Computer
Operations management (OM)
Computer supported science and
Operational research (OR)
Human cooperative work AI/web
Organization theory and learning
resourc Financial and value services Software
Project management
e Economics engineering Queuing theory metrics
managem and law Industrial engineering (IE) and Statistical and
systems Simulation, modeling
ent control developm
Industrial and process automation visualization theory ent
Knowledge management Sociology and anthropology
Politic Strategy and finance
al Management of information System design
systems Systems dynamics theory and
Science and software
Management of technology & design
architecture
innovation Total quality management, lean,
Marketing and customer six sigma
knowledge
Behavioral sciences and education, Game theory and mechanism design Technology
Experience design, theatre and arts
People 5
Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/

6. Research themes X SSME related discipline
Business & Organization Information
Environment
Value co-creation
Service value Provider activities
Service visualization
Organization
science
Function realization
Receiver activities Service
provider
People environment
Technology
6
Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/