Yusuf C v

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Yusuf C v

  1. 1. RESUME Yousuf Salim Hamed Rashid Al-Abri P.O. Box 570, Al-Azaiba Postal Code 130, Sultanate of Oman Mobile no: - +968-96387285 e-mail address: - Y_S_ABRY@HOTMAIL.COM OBJECTIVE / OPENING STATEMENT My desire is to use my knowledge and lifetime experiences for a career prospect that would lead me to work a full-time for a leading respected company. I would then be able to apply my skills, learn from different aged people and different ethnic groups as well gain sufficient knowledge from these experiences to improve myself as an employee. An opportunity to learn and be a part of a highly respected company is my objective for my skills to expand as well to be seen and used effectively. Educational background:- Sept 2011 High school diploma Penn foster Career School (Pennsylvania), Creative Learning Centre Muscat, Sultanate of Oman Professional Training Certification:- Apr 2016 ITILv3 Foundation OHI – IITC. Muscat, Sultanate of Oman May 2014 Oracle Database 11g: Administration New Horizons Computer Learning Centre Dubai, United Arab Emirates Jan 2008 MCSE / MCSA 2003 OHI – IITC. Muscat, Sultanate of Oman MCP / MCSA / MCSA: SMS /MCSE Sept 2007 Oracle 10g / SQL / PLSQL Polyglot LLC Muscat, Sultanate of Oman Jul 2007 Comptia A+ New Horizons Computer Learning Centre. Muscat, Sultanate of Oman Jul 2003 MCSE / MCSA 2000 New Horizons Computer Learning Centre. Manama, Kingdom of Bahrain
  2. 2. WRITTEN / SPOKEN LANGUAGES  Arabic - Fluent in all  English - Fluent in all  Swahili - Fluent in all SKILLS • Software and Hardware troubleshooting • Network Admin • Microsoft Windows 9X/XP/ME/NT/2000/2003/2008/VISTA/7/8 • Microsoft office XP,2003-2007 • Microsoft Exchange Server 2003 • Documentation • Oracle DBMA/PLSQL/Developer - Intermediate level • Implementing & Supporting Microsoft Windows9X/XP/ME/NT/2000/2003/2008/VISTA/7 • Managing a Microsoft Windows Server 2003 Environment • Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure • Planning & maintaining a Microsoft Windows Server 2003 Network Infrastructure • Planning, Implementing & Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure • Implementing and Supporting Microsoft Windows XP Professional • Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure • Deploying and Managing Microsoft Internet Security and Acceleration Server 2000 • Omni-Scan intermediate first level user support and stabilization. • T24 First Level Support • Hp-Open view call logging based on ITIL ethics • Intermediate knowledge of Switch / Router configurations • Acceptable knowledge of technical scripting • Installing, configuring & supporting Windows all operating systems. • Installing, configuring & supporting of Symantec Antivirus, Trend Micro, MacAfee and Kaspersky. • Installing, configuring & supporting Desktop/Network printers, Scanners & MFC. • Data backup & restoration. • Maintaining & Trouble shooting standalone/network PC’s. • Door access management • System center configuration manager
  3. 3. WORK EXPERIENCE Senior Desktop Support Engineer WS ATKINS May 10/15 to date • Software and Hardware troubleshooting of desktop’s and laptops • Supporting Oman, Kuwait, Bahrain, Dubai, Sharjah, Abu Dhabi, Saudi Arabia and Qatar offices overall IT solutions for ATKINS and F+G(Faithful and Gould) users • Liaising with vendors support for faulty hardware and any communication issues • Testing of communication links via Ms-Lync and Polycom conference applications • Printer/Plotter first level support • Liaising with global groups for support on achieving closure of incidents and requests by regional users • Management of dedicated remote support group to achieve remote closure of incidents and requests • Door access management project deployment, inventory stock analysis and card printing for quality progress. • Desktop and laptop O.S and software deployment via SCCM • Inductions and assistance conducted for new joiners to the ATKINS company • Floor walks – getting in touch with the business and understanding their IT related needs to develop a better IT strategy in business modernising • Vendor follow ups for internet connectivity and business requirements • Bringing the business closer to IT by technology enhancements • Service desk queue management and KPI monitoring • VIP training performed, and carried out on a regular basis • Remote site visits and support • Promoting products supported by the company’s IT based on the standards and requirements of such services • Holding meetings with senior leadership teams for suggestions and providing innovative solutions in trying to battle climate changes and increase in social media usage. • Stock management of laptops and workstations. • Software compliance practices by assistance to regional teams to unlicensed/overconsumed software’s Support & Maintenance Engineer. Gemalto Middle-East.LLZ A Project of Directorate Governate of Civil Status (Royal Oman Police) Aug 04/13 to Apr 30/15 • Data card CP80 ID printer support and maintenances • Server log viewing of faults and investigation of any server related issues • Co-operation with the ROP representatives for support requests • Preparation of reports based on the incidents received and closure code for future statistics view of the report to ensure better quality in support in a timely manner.
  4. 4. • Updating stock reports of maintenance equipment such as Printer PC Kits and Biometric equipment. • Investigation of APP server services making sure of stability • Oman E-ID testing related tasks • Training towards Oman E-Passport project implementation and PKI infrastructure. • Application deployment, Testing and analysis for any bug related issues • Basic Startup/Shutdown procedures of Site servers’ databases and services such as Tomcat, TAM (Tivoli Access Manager), Oracle Developer and Web Sphere. • Analysis of data replications in Oracle Developer • Performing the scheduled PM visits across sites as agreed with DGCS with maximum quality • Reduction in number of incidents in the following week to each site visit • Leading the regular PM activities related to Lexmark printers, CP80 & Diletta printers • Ensure and respect SLA defined within ROP • Co-coordinating with the different suppliers / vendors related to S&M activities • Support of E-passport System & Different Components and their interactions, and integration with NRS. • Setup and operation of the E-passport staging environment • Deployment / installation activities for deploying new E-passport hardware & software across current & all new sites • Correspondence to incidents raised by ROP according to SLA and follow up on open incidents until closure. • Incident Management process • Updating Workstations Images Projects Implemented/supported:- • Team leader in E-Passport project deployment of resources to regional site offices and setup of workstations, printers and preparation of regional offices servers as per project setup. • National ID systems support and analysis of error codes IT TECHNICIAN Macro software Systems Outsource to Bank Muscat: IT Department Nov 1/2008 – July 25/13 Help Desk Support Tech:- •Monitoring online Banking by checking the online customer website status. •Taking calls from customers and assisting them via telephone and remote. •Management of user ID’s: resetting, unlocking and enabling user account password related to the Banks domain. •Remote troubleshooting of network/desktop printers •Reading emails and assigning each task to the appropriate people.
  5. 5. •Troubleshooting network problems and administering user computers both remotely and via telephone. •Hardware / Software troubleshooting, installation & configuration of branch computers. •Management of signature scanning softwares such as Omni-Scan and Signature Capture (Sig Cap) •Coordinating with IT security team for activation of internet accounts & firewall policies modifications. •Responsibilities of handling Omni-scan/Omni-flow first level support and updating the server administrator of any minor/major faults by report management •Assisting branchdept users to software usage •Signature Capture user ID creation •Omni-scan project administration for new settings and error report handling of all branch’s/depts. •Co-coordinating with vendors and successfully rolled out 2 application projects and handled more than 150 branch level rollouts. •Providing First Level administration for Omni scan application DB and server related issues. •Coordination with development team for any product related issues / bugs any. •Regular back up & restore – methods. •Training the department staff with regular IT disciplinary actions towards IT solutions •Team management towards the team to ensure that all raised requests are closed before the breach of SLA. •Providing technical solutions for clients & organizational infrastructures. •Assisting & working with system/network engineers. •Attending all IT related calls at all the branchdept users, as first level support. IT TECHNICIAN Macro software Systems Outsource to Bank Muscat: IT Department July 19/09 – July 25/13 T24 First Level Support:- • Assign calls to appropriate T24 workgroup based of call information and following-up with respective teams so calls don’t cross deadlines • Managing / Balancing calls by gathering the required information and making sure that the respective groups don’t violate any help requests of any technical errors being received from the Branches/Departments users of the Bank. • Management of T24 project for customers online statement printing configuration • Following up with any crises available till closure. Key responsibilities:- • T24 First level support for all branch’s and departments
  6. 6. • Omni scan first level support for all branch/dept’s user’s deploying updated patch’s of from the vendor of the software • Omniflow first level support and analyzing of systematic errors • ECC – Electronic Cheque Clearing first level support Projects supportedimplemented:- • Omni scan Signature capturing string update – 2009 • Omni scan phase 2,3 and 4 implementation – 2009 • T24 Online statement bat file rollout to all branch’s and departments - 2010 • Omni scan Nawras IPO Implementation - 2010 • ECC – Electronic Cheque Clearing Phase2 Implementation - 2010-2011 • Omni scan project implementation management and supervision of patch deployment for successful rollout to all branch’s. - 2011-2012 • All of Bank Muscat Omni scan PC’s stabilizing of the OS for successfully usage and deployment of updates for the application support. 2012 Volunteer:- • Bank domain PC’s virus cleanup • New Head-office PC/Laptop full migration (Feb 2004 - Mar 2005): NETWORK ADMIN Kasongo Internet Café: • Administration of network • Assisting customers in usage of the network, software, accessing and printing information through the network • Maintain Internet security/firewall in the cafe • Maintaining the cafe’s local area network (LAN) • Test, install, upgrade and maintain hardware and software • Trouble shooting of all cafe’s computer software and hardware • Manage sales of computers, computer equipment and installation services • Documentation and corresponding with SELOUS COMMISSION AGENT (T) LTD. Cars dealership scanning, printing and typing of personal documents Hobbies & Interests:- Reading, Computers, Soccer, Water Sports, Camping, Fishing, Music *References and Certifications to be provided upon request*
  7. 7. • Omni scan first level support for all branch/dept’s user’s deploying updated patch’s of from the vendor of the software • Omniflow first level support and analyzing of systematic errors • ECC – Electronic Cheque Clearing first level support Projects supportedimplemented:- • Omni scan Signature capturing string update – 2009 • Omni scan phase 2,3 and 4 implementation – 2009 • T24 Online statement bat file rollout to all branch’s and departments - 2010 • Omni scan Nawras IPO Implementation - 2010 • ECC – Electronic Cheque Clearing Phase2 Implementation - 2010-2011 • Omni scan project implementation management and supervision of patch deployment for successful rollout to all branch’s. - 2011-2012 • All of Bank Muscat Omni scan PC’s stabilizing of the OS for successfully usage and deployment of updates for the application support. 2012 Volunteer:- • Bank domain PC’s virus cleanup • New Head-office PC/Laptop full migration (Feb 2004 - Mar 2005): NETWORK ADMIN Kasongo Internet Café: • Administration of network • Assisting customers in usage of the network, software, accessing and printing information through the network • Maintain Internet security/firewall in the cafe • Maintaining the cafe’s local area network (LAN) • Test, install, upgrade and maintain hardware and software • Trouble shooting of all cafe’s computer software and hardware • Manage sales of computers, computer equipment and installation services • Documentation and corresponding with SELOUS COMMISSION AGENT (T) LTD. Cars dealership scanning, printing and typing of personal documents Hobbies & Interests:- Reading, Computers, Soccer, Water Sports, Camping, Fishing, Music *References and Certifications to be provided upon request*

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