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  1. 1. Quality Tools for Quality Analysis Zachary D. Wilson Jr. New England College, Fall I, 2015 Nominal Group Technique
  2. 2. Presentation Outline Nominal Group Technique Quality Analysis ● Definition ○ Role of importance within Quality Management ● Application ○ Best use of tool: the ‘When’s’ & ‘ Where’s’ ○ Explanation: how to properly implement quality tool ● Overall Analysis
  3. 3. Definition Nominal Group Technique (NGT) is a structured method for group brainstorming that encourages contributions from everyone.
  4. 4. Importance within Quality Management Nominal Group Technique (NGT) establishes: 1. Proper Benchmarking Methodologies 1. Sufficient brainstorming abilities 1. A clear and defined Affinity Diagram
  5. 5. Importance Cont’d. & Defined 1. Benchmarking is a structured process for comparing an organization’s SOPs/WPDs to the best and most similar to that of a different organization; therefore incorporating both into one clear and efficient policy. 1. Brainstorming abilities are methods for generating a large number of creative ideas in a short period of time. 1. An affinity diagram helps to organize a large number of ideas into proper categories.
  6. 6. Application Cont’d. 1. When some members are more vocal than others 2. When there is concern about member participation 3. When all or some members are new to the team Any plausible setting(s) where an issue may have the potential to be controversial, or allow for conflicts to ensue. When to Use: Where to Use:
  7. 7. Application of NGT 1. Define brainstorming Topic 2. Provide individual-based opinions 3. Voice opinions 4. Discuss noted opinions 5. Set priorities Try to remember that the overall discussion is to help provide any clarifications deemed necessary; therefore, should be equally balanced among the group. 5 Steps Considerations
  8. 8. Overall Analysis With this technique, it will ensure all possible ideas are brought forth illustrating all possible ways to go about handling the quality of something. I believe that with this idea, it can also relate to everyone's choice/method. It can also allow for an equal balance among the discussion of ideas being mentioned, limiting any possible idea of favoritism.