Patient Satisfaction is an important metric to measure overall healthcare quality. With the help of Patient Satisfaction Surveys, constant measuring of Patient Satisfaction and improving Patient Experience can be achieved. It is a valuable tool to capture Patient Feedback without much effort. https://www.zonkafeedback.com/blog/importance-of-measuring-patient-satisfaction

1. Importance of
Measuring
Patient
Satisfaction
By Zonka Feedback
www.zonkafeedback.com

2. Patient Satisfaction deals with how
patients evaluate the quality of their
healthcare experience.
What is Patient
Satisfaction?
www.zonkafeedback.com

3. Patient Satisfaction can be easily assessed by
conducting Patient Satisfaction Surveys using Healthcare
Survey Software to determine the high quality of care, in
addition to numerous other dimensions of quality, such as
relevance to need, effectiveness, and efficiency.
www.zonkafeedback.com

4. www.zonkafeedback.com
5 Reasons why you should
Measure Patient Satisfaction
To provide top-tier
patient care services
To measure hospital
staff performance
To know angry and
miffed patients
To improve patient care
experience
www.zonkafeedback.com
To improve patient
retention rate

5. 1. To provide top-tier Patient Care services
Measuring Patient
Satisfaction tells you areas
of improvement and areas
to focus on to provide
better patient care services.
www.zonkafeedback.comwww.zonkafeedback.com

6. Implementing Strategies to
Improve Patient-Centered Care
www.zonkafeedback.com
1
Timely diagnosis
of illness
2
Increase access to
Physicians
3
Provide cost
effective treatments
and quality care
4
Give unconditional
love and support
5
Reduce unnecessary
follow-up visits

7. 2. To know the performance of the Hospital Staff
It’s important to keep a
pulse on your hospital
staff’s performance at
frequent intervals. Happy
staff will provide better
patient care.
www.zonkafeedback.com

8. www.zonkafeedback.com
Implementing Performance Strategies to
Improve Staff Productivity
Acknowledge & reward best performers
Provide feedback regularly
Be empathic & motivate non-perfomers
Treat staff members with respect
Improve the work environment

9. 3. To know miffed and angry Patients
Patients can be upset
because of numerous
reasons like delay in
appointments, long wait
times, wrong diagnosis and
treatment, lack of quality
care. But it's important to
recognize the angry
patients & their reasons.
www.zonkafeedback.com

10. www.zonkafeedback.com
Step 1 Step 3 Step 5Step 2 Step 4 Step 6
Acknowledge and
listen to patient's
complaints calmly
Avoid being defensive
and respond with
empathy
Apologize and take
quick action to settle
the problem
Try to understand the
root cause of the
problem
Make the patients feel
that their concerns
are taken seriously
Communicate clearly
about what you can do
about the situation
Implementing Strategies to
Deal with Angry Patients

11. One of the best ways to
improve it is by engaging
with your patients and
addressing their issues
promptly after every
interaction.
4. To improve Patient Experience
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12. www.zonkafeedback.com
The Patient Experience Pyramid
Patient Journey
Patient- Centric
Services
Patient
Experience
Patient Experience
}
}What value the practice
delivers to its patients
How the practice
engages with its patients

13. 5. To improve Patient Retention
It’s more cost-effective to retain old
patients than to get new patients.
Returning patients will result in greater
ROI and happy patients can be your best
advocates.
www.zonkafeedback.com

14. www.zonkafeedback.com
Implementing Patient Retention Strategies to
Improve Patient Experiences
Retain Existing Patients
Build a Social Community
Conduct Patient Feedback Surveys
Reward Patient Loyalty
Listen to the Voice of Patients
Win back lost Patients
Incentivize their Return
Ask Patients why they left
Provide Social Proof
Resolve issues of Patients

15. START MEASURING
PATIENT SATISFACTION
Try for Free for 15 days. No credit card required
Set up in less than 15 minutes
Choose from expert templates
Measure inpatient, outpatient, pharmacy and any other patient feedback
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16. www.zonkafeedback.com
hello@zonkafeedback.com
+91-9999849771, +1 646 846-6000, +44 2033 896000
CONTACT US
www.zonkafeedback.com
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SATISFACTION