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PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Building for Mobile Growth
@andy_carvell
andy.carvell@phiture.com
www.phiture.com
www.mobilegrowthstack.com
Building for Mobile
Growth
AGENDA
Introduction
The Mobile Growth Stack
The Tech Layer
Tech Layer Options for Growth
Q & A
@andy_carvell
● 15 years experience in mobile industry
● Developer of Space Impact (Nokia 3310)
● 4.5 years mobile growth at SoundCloud
● Led User Retention team at SoundCloud
● Author: Mobile Growth Stack
● Editor: MobileGrowthStack.com
● Partner at Phiture (Mobile Growth Consultancy)
Andy Carvell
@andy_carvell
Joidy
Seed stage
Pre-launch growth
HERE WeGo
10M+ downloads
Setting up growth team
Goodgame Studios
Top 40 Grossing
ASO Workshop
Clue
Top 5 Health apps
Lifecycle Marketing
Opera
100M+ downloads
Growth Audit
Spotify
100M+ downloads
Growth Strategy & Tactics
SoundCloud
100M+ downloads
Growth Team Leads
Phiture is pronounced ‘Feature’
Clients include 20+ apps: some pre-launch, some huge apps with 100M+ MAU
● Growth Audits for companies & investors
● Setting up + coaching growth teams
● Competitive/Market research
● App Store Optimization (ASO)
● Lifecycle marketing: mapping customer journeys + building campaigns
● Tech Stack vendor selection and more...
@andy_carvell
‘Mobile’ is not about specific devices...
@andy_carvell
It’s a lifestyle...
● Always-on
● Instant-access
● Interconnected
● Location-aware
@andy_carvell
‘Mobile’ is about being part of the user’s whole day
@andy_carvell
‘Mobile’ is also about shopping...
@andy_carvell
‘Mobile is the future’ = living in the past (2013 to be exact)
@andy_carvell
Current State of Mobile: Android dominance
Slide Credit:
http://www.kpcb.com/internet-trends
Global smartphone shipment
growth slowing dramatically as
developed markets reach
maturity.
Shipment growth still strong in
developing markets inc. SE Asia,
Africa.
Android dominance is
consistently underestimated by
affluent iPhone-owning
westerners.
@andy_carvellMobile Advertising Revenue continues to rise, while non-mobile stays flat
@andy_carvelliOS Top Charts (Tues 21 March 2017)
@andy_carvellAndroid Top Charts (Tues 21 March 2017)
@andy_carvellFacebook and Google dominate user attention...
Building for Mobile
Growth
AGENDA
Introduction
The Mobile Growth Stack
The Tech Layer
Tech Layer Options for Growth
Q & A
@andy_carvell
A light-weight framework for strategic mobile growth
First version published: 2014
How Gram Games
use the stack...
It also provided inspiration for
a Greylock Partners portfolio
event...
As seen on the wall of the growth
team’s room at Healthtap (disruptive
health startup based in Mountain
View, CA)
The next edition was
adapted (with our
permission) by
Google for the
Playtime events
With attribution :-D
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Building for Mobile
Growth
AGENDA
Introduction
The Mobile Growth Stack
The Tech Layer
Tech Layer Options for Growth
Q & A
@andy_carvell
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Building for Mobile
Growth
AGENDA
Introduction
The Mobile Growth Stack
The Tech Layer
Tech Layer Options for Growth
Q & A
@andy_carvell
Img src: https://www.linkedin.com/pulse/native-platform-vs-cross-mobile-app-development-nikhil-bansal
Pros:
● Rapid application
development
● Parity between iOS and
Android experiences is far
easier to maintain due to
shared codebase
Cons:
● Lack of control (may
depend on 3rd party to fix
platform bugs)
● Interoperability Issues: Not
all 3rd party tools and
SDKs will play nicely with
the chosen cross-platform
solution.
Cross Platform Development
Source: www.segment.io
Source: www.mparticle.com
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Source: http://blog.contus.com/mobile-app-deep-linking-in-contus-m-comm/
Cross Sell from Mobile web into Native App
@andy_carvell
… using deferred deep links
@andy_carvell
Uber does this well...
@andy_carvell
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Analytics&Insights
Behavioural Analytics Dashboarding / DataViz
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Conversion Funnels Cohort Analysis
KPI Dashboards Audience Segmentation
Engagement Tracking
Engagement Analysis
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Src: http://five.agency/wp-content/uploads/2016/09/Infografika_veca.jpg
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Content
Indexing
PRODUCT
Proposition,
Features & UX,
User Accounts
Engagement&
Retention
‘Full Stack’ Solutions (email, in-app,
push)
● Leanplum
● Localytics
● Mixpanel
● Swrve
● Kahuna
● Iterable
● Urban Airship (no email, in-app)
● AppBoy
Bare Bones (tech-only solutions):
● Firebase (still beta)
● Amazon SNS
Basic (some basic UI / management
layer):
● OneSignal
● Outbound.io
Attribution + Push
● TUNE
Just Attribution:
● Adjust, AppsFlyer, Kochava
Legacy CRM Vendors (good for email):
● Salesforce
● Eloqua
● Oracle Responsys
● IBM SilverPop
● ExactTarget
Mobile Marketing Automation: MMA Vendors
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Latest version: The 2017 Mobile Growth Stack
Building for Mobile
Growth
AGENDA
Introduction
The Mobile Growth Stack
The Tech Layer
Tech Layer Options for Growth
Q & A
@andy_carvell
PR
Acquisition
App Store
Optimization
Content
Marketing
Performance
Marketing
Influencer
Marketing
Virality
(Invites &
content
sharing)
Activation
(FTUX, onboarding,
tutorial, aha
moment)
Lifecycle
Marketing
Activity
Notifications
Community
(Engagement
& Support)
Revenue Model Development
(Freemium,
Paid, Ad-Supported,
Subscriptions, Virtual Goods)
Payment Processing
(Carrier Billing, PayPal, Offer
walls, Credit Card, etc.)
Pricing
(Bundling, Fixed, Dynamic,
Regional,
Virtual currency)
Ad Inventory Management
(Native Ads, Sponsorship,
Direct Sales, Ad Exchange)
Retargeting
Partnerships&Integrations
Cross-sell
(web to mobile,
app to app)
Content
Indexing
Event Tracking
Campaign
Measurement
A/B test
measurement
Screen Flows
App Store
Analytics &
Intelligence
User
Segmentation
Conversion
Funnels
App
Performance
Analysis
(CPU, Battery,
Network)
Cohort Analysis
Content
Analytics
Sentiment
Tracking
(inc. NPS)
LTV Modelling
Growth
Accounting
(Growth rate,
Churn, Sessions)
Growth
Modelling
& scenario planning
Attribution
User Testing
Channels
ConversionOptimization
PRODUCT
Proposition,
Features & UX,
User Accounts
AB test framework
Marketing
Automation SDK
Attribution SDKDeep Linking Monetization SDKs
International
Push notifications
(Inc. browser push)
In-App Messaging
Email
SMS
Search
(inc. app stores)
Social Networks
Mobile DIsplay &
Video Networks
TV, Print, Radio
Owned Channels
App Store Listing
Messenger
Platforms
Mobile DSPs
Mobile SSPs
App Streaming
Chat Bots
Influencer
Platforms
Analytics SDKs
Engagement&
Retention
Monetization
Analytics&
Insights
Tech
Questions?
@andy_carvell
andy.carvell@phiture.com
www.phiture.com
www.mobilegrowthstack.com

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"Building for Mobile Growth" with Andy Carvell (Phiture, ex-Soundcloud) 

  • 1. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Building for Mobile Growth @andy_carvell andy.carvell@phiture.com www.phiture.com www.mobilegrowthstack.com
  • 2. Building for Mobile Growth AGENDA Introduction The Mobile Growth Stack The Tech Layer Tech Layer Options for Growth Q & A @andy_carvell
  • 3. ● 15 years experience in mobile industry ● Developer of Space Impact (Nokia 3310) ● 4.5 years mobile growth at SoundCloud ● Led User Retention team at SoundCloud ● Author: Mobile Growth Stack ● Editor: MobileGrowthStack.com ● Partner at Phiture (Mobile Growth Consultancy) Andy Carvell @andy_carvell
  • 4. Joidy Seed stage Pre-launch growth HERE WeGo 10M+ downloads Setting up growth team Goodgame Studios Top 40 Grossing ASO Workshop Clue Top 5 Health apps Lifecycle Marketing Opera 100M+ downloads Growth Audit Spotify 100M+ downloads Growth Strategy & Tactics SoundCloud 100M+ downloads Growth Team Leads Phiture is pronounced ‘Feature’ Clients include 20+ apps: some pre-launch, some huge apps with 100M+ MAU ● Growth Audits for companies & investors ● Setting up + coaching growth teams ● Competitive/Market research ● App Store Optimization (ASO) ● Lifecycle marketing: mapping customer journeys + building campaigns ● Tech Stack vendor selection and more...
  • 5. @andy_carvell ‘Mobile’ is not about specific devices...
  • 6. @andy_carvell It’s a lifestyle... ● Always-on ● Instant-access ● Interconnected ● Location-aware
  • 7. @andy_carvell ‘Mobile’ is about being part of the user’s whole day
  • 9. @andy_carvell ‘Mobile is the future’ = living in the past (2013 to be exact)
  • 10.
  • 11. @andy_carvell Current State of Mobile: Android dominance Slide Credit: http://www.kpcb.com/internet-trends Global smartphone shipment growth slowing dramatically as developed markets reach maturity. Shipment growth still strong in developing markets inc. SE Asia, Africa. Android dominance is consistently underestimated by affluent iPhone-owning westerners.
  • 12. @andy_carvellMobile Advertising Revenue continues to rise, while non-mobile stays flat
  • 13. @andy_carvelliOS Top Charts (Tues 21 March 2017)
  • 14. @andy_carvellAndroid Top Charts (Tues 21 March 2017)
  • 15. @andy_carvellFacebook and Google dominate user attention...
  • 16. Building for Mobile Growth AGENDA Introduction The Mobile Growth Stack The Tech Layer Tech Layer Options for Growth Q & A @andy_carvell
  • 17. A light-weight framework for strategic mobile growth First version published: 2014
  • 18. How Gram Games use the stack...
  • 19. It also provided inspiration for a Greylock Partners portfolio event...
  • 20. As seen on the wall of the growth team’s room at Healthtap (disruptive health startup based in Mountain View, CA)
  • 21. The next edition was adapted (with our permission) by Google for the Playtime events With attribution :-D
  • 22. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 23. Building for Mobile Growth AGENDA Introduction The Mobile Growth Stack The Tech Layer Tech Layer Options for Growth Q & A @andy_carvell
  • 24. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 25.
  • 26.
  • 27.
  • 28. Building for Mobile Growth AGENDA Introduction The Mobile Growth Stack The Tech Layer Tech Layer Options for Growth Q & A @andy_carvell
  • 30. Pros: ● Rapid application development ● Parity between iOS and Android experiences is far easier to maintain due to shared codebase Cons: ● Lack of control (may depend on 3rd party to fix platform bugs) ● Interoperability Issues: Not all 3rd party tools and SDKs will play nicely with the chosen cross-platform solution. Cross Platform Development
  • 33. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 35. Cross Sell from Mobile web into Native App @andy_carvell
  • 36. … using deferred deep links @andy_carvell
  • 37. Uber does this well... @andy_carvell
  • 38. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 39. Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Analytics&Insights
  • 41. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 43. KPI Dashboards Audience Segmentation Engagement Tracking Engagement Analysis
  • 44. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 45.
  • 46. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 48. Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Content Indexing PRODUCT Proposition, Features & UX, User Accounts Engagement& Retention
  • 49. ‘Full Stack’ Solutions (email, in-app, push) ● Leanplum ● Localytics ● Mixpanel ● Swrve ● Kahuna ● Iterable ● Urban Airship (no email, in-app) ● AppBoy Bare Bones (tech-only solutions): ● Firebase (still beta) ● Amazon SNS Basic (some basic UI / management layer): ● OneSignal ● Outbound.io Attribution + Push ● TUNE Just Attribution: ● Adjust, AppsFlyer, Kochava Legacy CRM Vendors (good for email): ● Salesforce ● Eloqua ● Oracle Responsys ● IBM SilverPop ● ExactTarget Mobile Marketing Automation: MMA Vendors
  • 50. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Latest version: The 2017 Mobile Growth Stack
  • 51.
  • 52. Building for Mobile Growth AGENDA Introduction The Mobile Growth Stack The Tech Layer Tech Layer Options for Growth Q & A @andy_carvell
  • 53. PR Acquisition App Store Optimization Content Marketing Performance Marketing Influencer Marketing Virality (Invites & content sharing) Activation (FTUX, onboarding, tutorial, aha moment) Lifecycle Marketing Activity Notifications Community (Engagement & Support) Revenue Model Development (Freemium, Paid, Ad-Supported, Subscriptions, Virtual Goods) Payment Processing (Carrier Billing, PayPal, Offer walls, Credit Card, etc.) Pricing (Bundling, Fixed, Dynamic, Regional, Virtual currency) Ad Inventory Management (Native Ads, Sponsorship, Direct Sales, Ad Exchange) Retargeting Partnerships&Integrations Cross-sell (web to mobile, app to app) Content Indexing Event Tracking Campaign Measurement A/B test measurement Screen Flows App Store Analytics & Intelligence User Segmentation Conversion Funnels App Performance Analysis (CPU, Battery, Network) Cohort Analysis Content Analytics Sentiment Tracking (inc. NPS) LTV Modelling Growth Accounting (Growth rate, Churn, Sessions) Growth Modelling & scenario planning Attribution User Testing Channels ConversionOptimization PRODUCT Proposition, Features & UX, User Accounts AB test framework Marketing Automation SDK Attribution SDKDeep Linking Monetization SDKs International Push notifications (Inc. browser push) In-App Messaging Email SMS Search (inc. app stores) Social Networks Mobile DIsplay & Video Networks TV, Print, Radio Owned Channels App Store Listing Messenger Platforms Mobile DSPs Mobile SSPs App Streaming Chat Bots Influencer Platforms Analytics SDKs Engagement& Retention Monetization Analytics& Insights Tech Questions? @andy_carvell andy.carvell@phiture.com www.phiture.com www.mobilegrowthstack.com