From the Mile High Agile workshop: The outcome of valuable software changes user behavior. It makes a task easier, and their lives better. What can we do to understand what will make our users’ world a little bit better? In this session we will explore an experience people have today, such as how they use their mobile phone. We will look at what the joys and pains of that experience are, and ideate solutions that would make that experience better in the future. We will form teams, discuss and map the experience. Then, we will get out of the building and test our assumptions. Upon return, we’ll “tune up” our experience maps, and ideate through possible solutions to improve that experience and end with a gallery of ideas to review.

1. L E T ’ S D O S O M E
D I S C O V E R Y !
A N A C T I V E L E A R N I N G A P P R O A C H
@_aaron_sanders

2. H O W D O Y O U U S E Y O U R
S M A R T P H O N E ? https://www.flickr.com/photos/jgoge123/5823716794/in/photostream/
P A I R U P , O N E A S K T H E O T H E R

3. What do you like about the experience?
What upsets you about the experience?
https://www.flickr.com/photos/verzo/4488892232 https://www.flickr.com/photos/wanderingz/3962496354

4. C R E A T E A N E X P E R I E N C E M A P
Sequence of
events
sub-tasks,
alternatives
variations details

5. C R E A T E A N E M P A T H Y M A P
Do?

6. G O I N T E R V I E W S O M E O N E

7. L E T ’ S T U N E
E V E R Y T H I N G U P
https://www.flickr.com/photos/pedrojgallardo/8130736790

8. D E S I G N S T U D I O F O R I D E A T I O N

9. S K E T C H
I N D E P E N D E N T L
Y

10. E V E R Y O N E S H A R E S R E S U L T S

11. F I N D T H E B E S T I D E A S
( N O T T H E B E S T
A R T I S T )

12. C O M B I N E
Y O U R B E S T
I D E A S I N T O
O N E F L O W

13. S C I E N C E F A I R T O S H A R E
R E S U L T S
https://www.flickr.com/photos/tabor-roeder/6904213131/