Descrip the concierge work.

1. CONCIERGE Front Office

2. MAIN POINTS Definition. Job description. Relationship. Duties.

3. DIFINITION OF A CONCIERGE Person works in front office department but separate from front office desk for fulfilling guest services.

4. Job Describition Conciergeplay the thoughestrole in managingcustomeroperations in resort & hotelmanagingcustomerrequests » Active in range knowlagewith local area and various places. Haveexcellent contacts withvip. Seekingsolutions of guestsproblems.

5. Relationship In Hotel Reporte directly to front office manager/Room division manager. Assistant manager, bellcaptain, guestrelationship, telephone, operators, reception.

6. DUITES OF A CONCIERGE Handle mails and message of guest and replaypromotly to the issuseconcerned. Arrange reservation for dinners. Suggest restaurant. Act as guide in local touristsmaps. Taking care of guets essential.

9. THANK YOU