Hi,
This presentation describe what is MIS,MIS Report and Customer Care?
How MIS helps the company in there various Dept?
This presentation i made with my real industrial experience and my MBA education.
1. M I S Report CUSTOMER SUPPORT DEPARTMENT Abhijeet Sinha CONTACT US : Toll free number : 1800228080 SMS : 'levercare' to 54555 (BSNL 4555) Address : PO Box No 1470, mumbai 400099 Email : http:// www.hll.com/contact_us.htm #
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8. Employee Database EMPLOYEE ID NAME MEDIUM TOTAL CALLS PER DAY AVERAGE HANDLING TIME SATISFIED CUSTOMER AVERAGE CALLS PER DAY COMMUNIATION/OVERALL PERFORMANCE
9. Daily Productive Report Sheet DIRECT TELEPHONE INTERNET EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES TOTAL TOTAL TOTAL