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The Black Magic of Engineering Management

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This talk outlines a number of the lessons and principals I have learned in my 5 years with Sauce Labs and experiencing its growth and success from a development and management perspective.

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The Black Magic of Engineering Management

  1. THE BLACK MAGIC ENGINEERING MANAGEMENT
  2. Growing a start-up requires individual and organizational change, here are some helpful approaches.
  3. Thrilled to be here… • FIRST TIME IN SPAIN • FIRST NON-TECHNICAL TALK • FIRST VELOCITY CONFERENCE • RENEWED NERVOUSNESS ON STAGE
  4. ABOUT ME COMPANIES - O S A F - S L I D E - MOZILLA - SAUCE LABS JOBS - QA ENGINEER - WEB DEVELOPER - J AVASCRIPT ARCHITECT - AUTOMATION MANAGER - DIRECTOR OF WEB DEV - VP OF ENGINEERING L I F E - FROM CASCADIA - HAPPILY MARRIED - T R AV E L , S K I , S A I L - ~9 YEARS OF SF GH: github.com/admc TW: twitter.com/admc
  5. SAUCE LABS Open Sauce 447 Device/OS/Browser Platforms
  6. This talk was fully written on Thursdays and Sundays. • CONFERENCE DRIVEN { DEVELOPMENT }
  7. So what happened? • SAID “NO” TO MANAGEMENT • I HIRED A BUNCH OF AWESOME PEOPLE. • STARTED ASSIGNING THEM TASKS. • … • TODAY “One of the great things about building a tech company is the amazing people that you can hire.” ― Ben Horowitz, The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
  8. BLACK MAGIC? “The manager’s function is not to make people work, but to make it possible for people to work.” ― Tom DeMarco, Peopleware : Productive Projects and Teams
  9. I enjoy optimizing people, more than code.
  10. INVERTED PYRAMID • You (the manager!)
  11. Engineering Management is… • UNINTUITIVE • INDIVIDUALIZED • CONSTANTLY ITERATING • ABOUT PEOPLE • OFTEN AN ANTI-PATTERN
  12. DEAR ENGINEER, WELCOME TO MANAGEMENT.
  13. Success in engineering management doesn’t just happen, it’s like anything else, your have to geek out on it to be awesome.
  14. STEP 1: Know yourself. • TIME MANAGEMENT • CALENDAR & EMAIL & THINKING • HOURS OF SLEEP • WHEN ARE YOU AT YOUR BEST • FIGHTING OR FLIGHTING • HAPPY, LEARNING, GROWING? • CAN YOU SCALE? • CONSTANT REFLECTION
  15. STEP 2: Get help, immediately. • SEEK OUT MENTORS • READ BOOKS • SOLICIT FEEDBACK, LISTEN. • COUNT ON SR TEAM MEMBERS • GET A COACH • YOU WILL FAIL, ACCEPT AND MOVE ON.
  16. Marc: “Do you know the best thing about startups?” Ben: “What?” Marc: “You only ever experience two emotions: euphoria and terror. And I find that lack of sleep enhances them both.” ― Ben Horowitz, The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
  17. STARTUP CURVE admc @ Portland
  18. “The fundamental response to change is not logical, but emotional.” ― Tom DeMarco, Peopleware: Productive Projects and Teams
  19. THE EVOLVING ROLE • DISCOVERY • LEAD BY EXAMPLE • TAKE ON RESPONSIBI L ITY • BE AN AGENT OF CHANGE • SURVIVAL • TECH CRUNCH • STRUCTURAL GROUND WORK • CONTROLLED CHAOS • PRODUCT EXPERIMENTATION • GROWTH • CULTURE • PROCESS • HIRING & RECRUITING
  20. FLYING SAUCERS
  21. COMMUNICATION • REVISIT EVERY TIME YOU DOUBLE • ENGINEERING ALL HANDS (MONTHLY ) • ENGINEERING MGMT MEETING (WEEKLY ) • TEAM STAND-UP’S (WEEKLY ) • SCHEDULED 1:1 (WEEKLY, OR BIWEEKLY ) • SLACK, EMAIL, LUNCH, GTALK, SKYPE, HANGOUT • DON’T GET CRUSHED BY MEETINGS
  22. VALUE SYSTEMS • PROVIDE ORDER AND COHESION • DECISION SYSTEM, BLURRED LINES • RE-VISITED, ADAPTED, HONORED • EXIST FROM INSIDE OUT
  23. OUR VALUES • EXCELLENCE AND PERSONAL GROWTH • TRUTH AND TRANSPARENCY • IT’S OKAY TO BE WRONG; NOT STAY WRONG. • INTEGRITY • RESPECT https://saucelabs.com/our-values
  24. “Visual supervision is a joke for development workers. Visual supervision is for prisoners.” ― Tom DeMarco, Peopleware : Productive Projects and Teams
  25. CULTURE - UNIFIED MISSION AND PURPOSE - TRUST AND RESPECT - FREEDOM TO INNOVAT E - LONG TERM INVESTMENTS - FUN AND CHALLENGING - CELEBRATE WINS We made a video. I revisit it often.
  26. BALANCE - BREAKS AFTER BIG PUSHES - TECH CRUNCH ALL NIGHTERS… - PRIORITIZATION - SAYING “NO” - REAL VACATIONS - REAL BOUNDARIES (24/7 EMAIL)
  27. Decided at an 8 hour offsite.
  28. HIRING - CULTURAL FIRST, TECHNICAL SECOND - BE CREATIVE AND OPEN MINDED - QUALITY OVER QUANTITY - SLOW AND STEADY WINS THE RACE - TRUST YOUR GUT Hiring is long term planning, and will slow you down.
  29. “One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correctly determine who on your team needs that piece of information to do their job.” ― Michael Lopp, Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
  30. ORG STRUCTURE • DO YOUR HOMEWORK • CROSS FUNCTIONAL PROJECTS • CROSS FUNCTIONAL TEAMS • DIS-ORG CHART • EVOLVING GRAPH, NOT TREE http://pando.com/2013/02/28/why-yammer-believes-the-traditional-engineering-organizational-structure-is-dead/
  31. RULES TO LIVE BY… • DEFINE & STATE YOUR GOALS • HAVE A VISION • MAKE DAILY PROGRESS • THE CALM, INDICATES A STORM • WHISKEY Are people happy on your team?
  32. MISCONCEPTIONS • THE JOB OF A MANAGER • MANAGERS AND CODING • MANAGERS VS LEADS VS PM’S • MANAGEMENT EXPERIENCE • CTO VS VPE VS CHIEF ARCHITECT • PEOPLE && ARCHITECTURE
  33. Manager…
  34. STAY AWESOME
  35. MY KINDLE - MANAGING HUMANS - PEOPLEWARE - HOW NASA BUILDS TEAMS - THE HARD THING ABOUT HARD THINGS - SHOGUN: A NOVEL OF JAPAN - THE 48 LAWS OF POWER
  36. We are hiring @ Sauce Labs - WEB DEVELOPMENT - DISTRIBUTED SYSTEMS - MOBILE AND HARDWARE HACKERS - SYS ADMIN, SYS ENGINEER - NETWORK ENGINEERING
  37. THANKS! MY OFFICE HOURS AT VELOCITY. E U : 1 8 - 1 1 - 2 0 1 4 1 1 : 1 5 - 1 1 : 5 0 C E T ( 3 5 M I N U T E S ) ROOM: TABLE B (SPONSOR PAVILION)

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