Siemens Enterprise Communications  Siemens Enterprise Communications was chosen by Arcos Dorados to link commercial office...
Siemens Enterprise CommunicationsToday Arcos Dorados is one of the companies that generate the highest amount of jobsin La...
Siemens Enterprise Communications            Stat of the Arts Communications: This way Arcos Dorados has the latest in    ...
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Siemens Enterprise Success case: Arcos Dorados

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Siemens Enterprise Success case: Arcos Dorados

  1. 1. Siemens Enterprise Communications Siemens Enterprise Communications was chosen by Arcos Dorados to link commercial offices and restaurants in 12 Latin American countriesThe company Arcos Dorados operates McDonald’s, the world’s largest fast food chain.Its business model and market demands it to have a flexible structure that allows themto adapt quickly in order to satisfy their costumers demands. That’s why they closed animportant communications service deal with Siemens Enterprise Communications:chose their Mobile and Unified Communications solutions in order to link through thesame network, commercial office collaborators and McDonald’s restaurants in 12 LatinAmerican countries (Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, México,Panamá, Perú, Puerto Rico, Uruguay and Venezuela).The first step took place in 2008, when both companies relocated to the Urbana 1Business Center, in the Buenos Aires neighborhood of Vicente Lopez. That was wherethe strategic alliance was sealed: Siemens Enterprise Communications began providinghosted communication services from its own datacenter to 250 Arcos Doradosemployees. The success of the first implementation marked a fruitful relationshipbetween costumer and provider.On account of the obtained results the executives of Siemens EnterpriseCommunications doubled the bet and put forward the proposal to extend the service tothe entire region, a project that has already begun to come true. With over 5,000communication ports, Siemens is linking Arcos Dorados’ corporate office collaboratorsand McDonalds commercial stores distributed throughout 12 Latin American countries.Engineer Daniel Corrado, Managing Director of Siemens Enterprise Communications forSouthern Cone said: "We are proud of being the Communication TechnologicalPartner chosen by Arcos Dorados. No doubt, key factors as features flexibility,costs predictability, our leadership as advanced communications provider, ourpresence in the different countries of our region, in addition to a business modelthat provides communications as a service (CaaS), is what enables us to ensuresuccess in this project."
  2. 2. Siemens Enterprise CommunicationsToday Arcos Dorados is one of the companies that generate the highest amount of jobsin Latin America, with 100,000 employees that serve 4 million customers a day; theychose Siemens’ communication services because of the reliability of its cutting edge IPcommunications solution OpenScape UC Server. Thanks to the wide range package andseamless implementation that Siemens offers added value services were integrated,such as: pre-service, voice mail, integrated messaging, call y contact center, invoicing,presence and collaboration.“Hosted Business Communications Services”, a really efficient communicationsserviceThe implemented solution it’s based in a real time IP multimedia communicationssolution that includes voice, voice mail, auto attendant, unified messaging andaccounting services.Arcos Dorados’ users can communicate in a safe and reliable way between anycommercial office and restaurant at the lowest cost whether the user is connected to thecorporate network, VPN or the Internet.The solution comes with a number of managed services “OpenScale Services” providedby Siemens Enterprise Communications that are managed from the Service Desk ofSEN located in Buenos Aires, Argentina, 24/365The benefits obtained by Arcos Dorados were amazing: Reduction in commercial office start up time from one week to two days. Seamless integration of different communication platforms, their existing communication platforms were integrated with communication platforms provided by Siemens Enterprise Communications maintaining the end user’s experience and broadening their functionality. Get green: Siemens Enterprise Communications’ OpenStage terminals are the IP telephones that consume the lowest amount of energy on the market. This way Arcos Dorados reaffirms its commitment to protect the environment.
  3. 3. Siemens Enterprise Communications Stat of the Arts Communications: This way Arcos Dorados has the latest in business communications and the foundation to support any future requirements. Mobility: users can communicate from any location in an easy, safe and cost efficient way.Through Siemens Enterprise Communications’ “Hosted Business CommunicationsServices”, Arcos Dorados can count on efficient, safe and unified Communicationsthroughout its wide network of officers and restaurants in Latin America.About Siemens Enterprise CommunicationsSiemens Enterprise Communications is a premier provider of end-to-end enterprisecommunications solutions that use open, standards-based architectures to unify communicationsand business applications for a seamless collaboration experience. This award-winning "OpenCommunications" approach enables organizations to improve productivity and reduce coststhrough easy-to-deploy solutions that work within existing IT environments, delivering operationalefficiencies. It is the foundation for the companys OpenPath commitment that enables customersto mitigate risk and cost-effectively adopt unified communications. This promise is underwrittenthrough our OpenScale service portfolio, which includes international, managed and outsourcecapability. Siemens Enterprise Communications is owned by a joint venture of The Gores Groupand Siemens AG. The joint venture also encompasses Enterasys Networks, which providesnetwork infrastructure and security systems, delivering a perfect basis for joint communicationssolutions. For more information about Siemens Enterprise Communications or Enterasys, pleasevisit www.siemens-enterprise.com/open or www.enterasys.com.Press contact – Siemens Enterprise CommunicationsS2Publicomhttp://www.s2publicom.com.brTwitter / Flickr / Youtube: S2publicomLívia Queiroz – livia.queiroz@s2publicom.com.br - (55 11) 3027-0229Claudia Fuji – claudia.fuji@s2publicom.com.br – (55 11) 3027-0207

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