The document discusses key aspects of human resource management and staffing processes. It covers topics like human resource planning, recruitment, selection, training and development, performance management, compensation and benefits.
It emphasizes the importance of job analysis in understanding job requirements and specifications. The recruitment and selection processes involve multiple steps from attracting candidates to making the final hiring decision. Performance appraisal is used to evaluate employee performance and potential. Strategic workforce planning aims to address current and future staffing needs.
Call Girls in Subhash Nagar ⎝⎝9953056974⎝⎝ Escort Delhi NCR
Introduction to Staffing - An Essential Human Resources Function - Aditya Dasgupta (MD, KeyQual Technologies Pvt. Ltd.)
1.
2. Recognize the importance of effective policies and
procedures for staffing
Understand the importance of concrete, fair policies and
procedures in selection
Evaluate the advantages and disadvantages of outsourcing
staffing processes
Understand how to evaluate the various results of staffing
processes
Develop metrics for the measurement of staffing systems
Recognize the legal issues involving record keeping and
applicant/employee privacy
Plan for effective dispute resolution
3. The integration of all processes, programs,
and systems in an organization that ensure
staff are acquired and used in an effective way
4. HR is multidisciplinary: It applies the disciplines of
Economics (wages, markets, resources),
Psychology (motivation, satisfaction),
Sociology (organization structure, culture) and
Law (min. wage, labor contracts)
What HR Professionals Do?
HR planning
Recruitment & Selection
Training and development
Compensation & Performance review
Labor relations
6. The process of systematically
reviewing HR requirements to ensure
that the required number of employees,
with the required skills, are available
when they are needed
8. We have found the gap, how do we fill this void?
Internal Labour Supply
Skill Inventory
Succession Planning
Replacement Planning
– Inventory Chart
• Present & Future staffing situations
• Helps in retention & expulsion strategy
External Labour Supply
9.
10. 3 Parts: Recruitment, Selection, Hiring
Recruiting – the process of attracting
qualified applicants
Selecting – the process of screening
applicants and narrowing the job pool
Hiring – the process of extending offers to the
most desirable applicants
11. Staffing includes all managed movement into, around,
and out of an organization (e.g., recruiting, hiring,
promotion, transfer, redeployment, attrition,
retention)
An issue is a "gap" between where you are and where
you need to be to achieve business objectives or
implement business strategies
A strategy is a long term directional plan of action that
describes how objectives will be met.
12. Job - Consists of a group of tasks that must be performed for an
organization to achieve its goals
Position - Collection of tasks and responsibilities performed by one
person; there is a position for every individual in an organization
Job analysis - Systematic process of determining the skills, duties,
and knowledge required for performing jobs in an organization
(functional job analysis , position analysis questionnaire)
Job description – document providing information regarding tasks,
duties, and responsibilities of job
Job specification – minimum qualifications to perform a particular
job
13. Process of locating, identifying, and
attracting capable candidates
Can be for current or future needs
Critical activity for some
corporations.
What sources do we use for
recruitment
14. Job Analysis - Functional Job Analysis, Position analysis questionnaire
A Basic Human Resource Management Tool
Tasks Responsibilities Duties
Job
Analysis
Job
Descriptions
Job
Specifications
Knowledge Skills Abilities
Human Resource
Planning
Recruitment
Selection
Training and
Development
Performance Appraisal
Compensation and
Benefits
Safety and Health
Employee and Labor
Relations
Legal Considerations
Job Analysis for Teams
15.
16. Application Blanks
Personal Interviews
Psychological Tests
Reference and Credit Checks
Remember: The least costly tools should be
used first to narrow the applicant pool.
18. What is “workforce planning” or “strategic staffing”?
What makes staffing strategic in the first place?
What does the process include?
• Defining near- and long-term staffing requirements
• Forecasting staffing availability
• Comparing “demand” to “supply” to define staffing gaps
and surpluses
• Defining short-term (usually one period) staffing
plans/actions
Why aren’t traditional (macro) practices more effective?
What should we be doing differently?
19. 1. Redefine the process and its objectives
2. Change the context within which the
process is implemented
20. Definition: A process for defining and addressing the most
critical staffing implications of business strategies and plans
(both skills and staffing levels)
Objectives:
• Create longer term staffing strategies that “best” eliminate
critical gaps/surpluses
• Use those strategies as a context within which effective
short term staffing decisions are made
Deliverables:
• Longer term staffing strategies
• Specific shorter term staffing plans and supporting actions
• Answers and solutions!
21. Jobs are characterized by
their requirements and
rewards
Individuals are characterized
via qualifications (KSAOS)
and motivation
These concepts are not new
or faddish, this is an
enduring model of staffing
Matching process involves
dual match
KSAOs to requirements
Motivation to rewards
Job requirements expressed
in terms of both
Tasks involved
KSAOs necessary for
performance of tasks
Job requirements often
extend beyond task and
KSAO requirements
22.
23. Organizational culture and values
Norms of desirable attitudes and behaviors for
employees
New job duties
Tasks that may be added to target job over time
“And other duties as assigned . . . “
Multiple jobs
Flexibility concerns - Hiring people
who could perform multiple jobs
Future jobs
Long-term matches during employment relationship
24. Develop longer term staffing
strategies that support
business strategy
Address staffing
strategically
Time
Frame
Scope
Develop shorter term
staffing plans
Few Many
Short
Term
Long
Term
25. Sample staffing strategies:
Focus full time hiring and training/development on “proprietary”
jobs and use contingent staff for “commodity” positions (IT)
Develop staffing processes that can absorb 25% swings in
business without affecting full time staffing levels (Wireless
Infrastructure)
Meet needs at senior technical levels by using outside hires and
modify recruiting practices as required (Utility)
Sample staffing plans:
Hire 10 full time line mechanics in the first quarter
Redeploy 10 staff from A to B providing accelerated development
Use an outside staffing agency to meet third shift needs for 3
Techs
27. 1. Identify the parts of the business that will be
included
2. Define staffing gaps and surpluses for all
planning periods
Define staffing requirements
Forecast staffing availability
Compare supply to demand
3. Develop staffing strategies across planning
periods
4. Define specific staffing plans/actions for each
planning period
28. A series of steps from initial applicant screening
to final hiring of the new employee.
Selection process.
Step 1 Completing application materials.
Step 2 Conducting an interview.
Step 3 Completing any necessary tests.
Step 4 Doing a background investigation.
Step 5 Deciding to hire or not to hire.
29. Step 1 Completing application materials.
Gathering information regarding an applicant’s background and
experiences.
Typical application materials.
Traditional application forms.
Résumés.
Sometimes tests may be included with application materials.
Step 2 Conducting an interview.
Typically used though they are subject to perceptual distortions.
Interviews can provide rough ideas concerning the person’s fit with
the job and the organization.
30. Step 3 Completing any necessary tests.
Administered before or after the interview.
Common examples of employment tests.
Cognitive, clerical, or mechanical aptitudes or abilities.
Personality.
Step 4 Doing a background investigation.
Can be used early or late in selection process.
Background investigations include:
Basic level checks.
Reference checks.
31. Step 5 Deciding to hire or not to hire.
Draws on information produced in preceding selection steps.
A job offer is made.
A physical examination may be required if it is relevant to job
performance.
Negotiation of salary and/or benefits for some jobs.
Step 6 Socialization.
The final step in the staffing process.
Involves orienting new employees to:
The firm.
The work units in which they will be working.
The firm’s policies and procedures.
The firm’s organizational culture.
33. The process of measuring the extent to which a
tool or qualification is related to or able to
predict job performance
Tools should be validated before they are used
in selection.
34. Age, race, marital status
# and ages of children, child care
arrangements
Height, weight, sexual preference
Religious affiliation or memberships
Spouse’s maiden name, living arrangements
Arrest record
35. Puts all candidate information in a uniform
format
Asks for more specific information than is
provided on the resume
36. There is no satisfactory substitute for personal
interaction with the applicant.
Reveals conversational ability, social
intelligence, poise
Reveals how badly the candidate wants the job
Gives the company a chance to “sell” itself
37. In general, they are not good predictors of job
performance.
The interviewer may bias the process, by not
knowing how to correctly or effectively
interview.
The interviewer asks the wrong questions or
does not use objective criteria.
Problems occur when comparing the
interviews of several applicants.
38. Prior knowledge about an applicant
Attitude of the interviewer
The order of the interview
Negative information
The first five minutes
The content of the interview
The validity of the interview
Structured versus unstructured interviews
Prior knowledge about an applicant
Attitude of the interviewer
The order of the interview
Negative information
The first five minutes
The content of the interview
The validity of the interview
Structured versus unstructured interviews
39. Thoroughly review the applicant’s resume and
application beforehand.
Use standardized rating forms – fill them out
immediately afterward.
Have more than one interview with each
candidate; let others participate.
Train the interviewers how to conduct the
interview and fill out the rating forms.
40. Guided
Highly standardized; order and format of
questions the same across candidates.
Makes it easy to compare candidates.
Non-directed
Very informal; no set order or format is used
Interpretation/rating is very difficult.
41. Behavioral
Asks candidates to describe past or intended
behaviors in specific situation
Performance
Asks candidate to perform an exercise
Stress
Intentionally puts candidate under stress to judge
reaction/abilities
42. The most controversial of all selection tools
Several types: IQ, aptitude, personality,
interest
Use is on the rise (Can be validated and
standardized)
Studies show they are better predictors of
performance than any other tool.
43. When tests are used as the sole knockout factor
in selection
When scores are interpreted individually rather
than within a range
When applicant fakes answers
46. Make decisions about that person's future with
the organization
Identify training requirements
Employee improvement
Pay, promotion, and other personnel decisions
Research
Validation of selection techniques and criteria
49. Evaluation by superiors
Evaluation by colleagues
Peer ratings tend to be more favorable
for career development than for
promotion decisions
Self-evaluation
Self-ratings suffer from leniency
Subordinate evaluation
Effective in developing leadership
Leads to improved performance
360 degree feedback (multi-source)
51. Top management communicates the goals
Employees and managers are involved in the development of the
appraisal criteria and process.
Employees are trained in giving & receiving feedback.
Employees are informed of the nature of the 360° appraisal
instrument and process.
The 360° system undergoes pilot testing
Management continuously reinforces the goals of the 360° appraisal
and is ready to change the process when necessary.
52.
53.
54. Number of positions filled
count of the number of individuals who accepted positions
during the fiscal year.
Time-to-fill openings
the number of days it takes for a job requisition to result in a
job acceptance by a candidate.
Hiring cost estimates
sum of advertising, agency fees, employee referrals, travel
costs for applicants and staff, relocation costs, and pay and
benefits for recruiters
Staffing cost or efficiency ratio
total staffing costs/total compensation recruited
55. An appraisal format that asks supervisors to compare an employee's
performance to the performance of other employees doing the same job.
Relative Judgment
An appraisal format that asks supervisors to make judgments about an
employee’s performance based solely on performance standards.
Absolute Judgment
56. Performance rating scales
Supervisors indicate how or to what degree a worker
possesses a relevant job characteristic
Ranking technique
Supervisors list the workers in order from highest to lowest
Paired-comparison technique
Compares the performance of each worker with that of every
other person in the group
Forced choice technique
Raters are presented with groups of descriptive statements
and are asked to select the phrase in each group that is
most descriptive of the worker being evaluated
57. Behaviorally anchored rating scales
(BARS)
Appraisers rate critical employee behavior
Critical-incident behaviors are established
These behaviors are used as standards for appraising
effectiveness
The BARS items can be scored objectively by indicating
whether the employee displays that behavior
Behavioral observation scales (BOS)
Appraisers rate the frequency of critical employee behaviors
The ratings are assigned on a five point scale
The evaluation yields a total score
Management by objectives (MBO)
60. “Supply Then” “Demand Then”
Gaps/Surpluses
Reduce Deficits
and Surpluses
The Supply Side The Demand Side
“Supply Now”
Assumptions (re: Staffing and
Turnover)
Define New Staffing
Actions
61. “Supply Then” “Demand Then”
Gaps/Surpluses
Reduce Deficits
and Surpluses
The Supply Side The Demand Side
“Supply Now”
Assumptions (Uncontrollable Staffing)
Adjust Controllable Staffing
Actions
62. Within what context should this staffing
process be applied?
• All units?
• All jobs?
• Common process, timing, planning
parameters, and templates?
• Compiled results?
63.
64. Defined as adoption of a new idea or behavior by
an organization.
Organizations need to continuously adapt to new
situations if they are to survive and prosper
65. Planned Changes
• Changes in products and
services
• Changes in administrative
systems
• Changes in organizational size
or structure
• Introduction of new technologies
• Advances in information
processing and communication
Unplanned Changes
• Changing employee
demographics
• Performance gaps
• Governmental regulations
• Economic competition in the
global arena
Organizational
Change
67. Overt and immediate
Voicing complaints, engaging in job
actions
Implicit and deferred
Loss of employee loyalty and motivation,
increased errors or mistakes, increased
absenteeism
69. Structural &
Group Inertia
Limited Focus
Threat to establish
resource allocation
Threat to Expertise
Threat to establish
power relationship
Organization
72. Unfreezing the Status Quo
Desired
State
Status
Quo
Restraining
Forces
Driving
Forces
Time
73. OD is a planned process of change in an
organization’s culture through the utilization of
behavioral science technology, research, and
theory.
74. a systemwide application and transfer of
behavioral science knowledge to the planned
development, improvement, and reinforcement
of the strategies, structures, and processes that
lead to organization effectiveness.
75. Organizational Development - The
Premises
Respect for people
Trust and support
Power equalization
Confrontation
Participation
78. On the Job Training
Planned Progression
Job Rotation
Creation of “assistant-to”
Temporary promotion
Committees
Off the Job
Training
Conference
MDPs
Business Simulations
79. Refers to contracting out work to a vendor or
third-party administrator
Outsourcing of HR functions is increasing
Types of staffing activities outsourced
Use of temporary employees, executive search,
drug testing, skill testing, background checks, job
fairs, employee relocation, assessment centers, and
affirmative action planning
Strategic and operating reasons to outsource
Expertise, flexibility, time savings, service quality,
reduction of legal liability, and cost reduction
80.
81.
82. Competition for scarce resources
Time pressure
Unreasonable standards, policies, rules or
procedures
Communication breakdowns
Personality clashes
Ambiguous or overlapping jurisdictions
Unrealized expectations
88. Record keeping, privacy, and reports
Creation and maintenance of records
Four purposes of records
Federal Record-Keeping Requirements
Privacy concerns
Preparation of reports
Audits
89. Negotiation
Discuss complaint with goal of resolving it
Fact finding
Neutral person investigates complaint
Peer review
Employees and managers work together in a panel
Mediation
Neutral person helps to find a solution
Arbitration
Neutral person makes a decision binding on the
parties
90. Mentor – someone with knowledge, experience,
position, or power who counsels and guides a younger
or newer employee
Formal program – the mentor is assigned and engages
in prescribed mentoring activities
Informal program – a relationship develops without a
formal assignment or contract
Types – manager to rep, senior executive to rep, co-
worker to rep
91. Represent the organization’s interests.
Beware of conflicts of interest.
Remember the job applicant.
Follow staffing policies and procedures.
Know and follow the law.
Consult professional codes of conduct.
Shape effective practice with research results.
Seek ethics advice.
Be aware of an organization’s ethical
climate/culture
92. Issue 1
It has been suggested that the use of staffing technology
and software is wrong because it dehumanizes the
staffing experience, making it nothing but a mechanical
process that treats applicants like digital widgets.
Evaluate this assertion.
Issue 2
Since there are no standard ways of creating staffing
process results and cost metrics, is there a need for some
sort of oversight of how these data are calculated,
reported, and used within an organization? Explain.
93.
94. Biotech IT Function
Strategic context
“Technical Services” unit provides IT support to other units (e.g, network,
cabling, database, systems reconfiguring)
Need for service exceeds available resources
Desire to define actual work performed and true “value added”
Strategic Staffing
Focus on
Corporate IS projects to be implemented in 2001
Critical jobs only (e.g, network, desktop, infrastructure)
Create a “rolling four quarter” supply/demand model
Outcomes
Staff “oversight” positions with full time employees
Staff “hands on” positions with contractors
95. Electric Utility
Strategic context
An aging workforce will result in a large number of retirements in the coming
3-5 years
The specific impacts of these retirements was undefined, even though both
staffing levels and capabilities will be affected
Strategic Staffing
Based on eligibility requirements, forecast the number of retirements
Identify those job categories most at risk
Focus the analysis on at risk categories only
Outcomes
Specific staffing plans (recruiting and internal movement) to address critical
shortages (e.g., line mechanics)
Development and knowledge transfer plans to address key losses
96. Medical center
Strategic context
Competitor entering the marketplace
Competitor will “poach” key staff
Strategic Staffing
Define job categories that are most vulnerable
Make assumptions regarding losses that are tied to competitor plans
Develop scenario-based staffing models to forecast the impact of
poaching
Outcomes
Specific staffing plans regarding replacement in the short term
Staffing strategies that aimed to make the the organization’s staff
“unpoachable” in the future
97. Telecommunications company
Strategic context
Radically new technology will be implemented
Implementation will be nation-wide, spread over four years
New technical and “soft” skills will both be needed
Many in current workforce nearing retirement
Strategic Staffing
Focus on Central Office Technician role (which encompasses many current
jobs/titles)
Create a supply demand model
Develop alternate retirement scenarios
Outcomes
Redeployment and training requirements
Plans for hiring and staff reductions
98. Insurance company
Strategic context
Growth and replacement increased needs for branch managers
Traditional paths (through underwriting) take time
Alternative sources will be required
Strategic Staffing
Create a supply demand model
Include jobs along the traditional path
Build in “lags and leads”
Outcomes
Define required size of trainee pool
Define number of external hires in advance
99. Who said that a Job needs to be an endless wait for salary and 1001 smoke breaks ? We're trying to
change that. KeyQual is a Campaign for Confidence.
Firstly, KeyQual is short for Key Quality, and pronounced as an Equal. Concept being, we're trying to
match candidates with the job / corporate through both their Key Qualities, and maintaining 100%
Confidentiality and 0% Bias. Yes, Equal.
At KeyQual Technologies Pvt. Ltd., we provide solutions for the HR industry, particularly in the field of
Recruitment.
Our prime motive is to support the HR function with a fresh and technologically updated Recruitment
Model to enhance the management of Human Capital in any organization and industry. All this, in a
confidential and unbiased manner. Hence the tagline, "Campaign for Confidence".
Our algorithm based Job Portal, along with HR Support, ensures an all round prompt development of
the system and enhances the role of the HR function as a Change Agent, and giving the candidate a
chance at a job he/she deserves.
Either as a customer or as a partner, we welcome your participation in our journey. Your feedback and
contribution will surely take KeyQual a long way.