This document contains the slides from a presentation on interviewing skills. The presentation covers:
- An agenda and schedule for the presentation.
- Tips for conducting interviews such as asking open-ended questions, using silence, reflecting back what the speaker says, and avoiding leading questions.
- Exercises where participants practice conducting interviews and taking observer notes.
- Additional tips for finding interview subjects, screening them, and collecting necessary information.
- Recommendations for further reading on user research interviewing.
7. “When a meeting, or part thereof, is
held under the Chatham House Rule,
participants are free to use the
information received, but neither the
identity nor the affiliation of the
speaker(s), nor that of any other
participant, may be revealed”
120. Tips:
- Silence.
- Reflect back.
- Remember the person.
- Ask open questions.
- Ask for stories.
- No leading questions.
- Observations vs Insights.
124. Tips:
- Silence.
- Reflect back.
- Remember the person.
- Ask open questions.
- Ask for stories.
- No leading questions.
- Observations vs Insights.
139. Ch 7 of “Mental Models” by Indi Young
Ch 9 & 10 of “User and Task Analysis for
Interface Design” by JoAnn T. Hackos, Janice C.
Redish
Ch 6 of "Observing the User Experience" by Mike
Kuniavsky, Elizabeth Goodman & Andrea Moed
Ch 4 of "Contextual Design" by Hugh Beyer and
Karen Holtzblatt