SlideShare una empresa de Scribd logo
1 de 140
Descargar para leer sin conexión
Interviewing Skills
UX Scotland, June 18 2014
Adrian Howard (@adrianh) 

quietstars.com
Hello!
Schedule
1230	 -	 1330	 	 Lunch	 	 	 	 	 (60m)

1330	 -	 1500	 	 Part 1	 	 	 	 	 (90m)

1500	 -	 1530	 	 Tea / coffee	 	 (30m)

1530	 -	 1700	 	 Part 2	 	 	 	 	 (90m)

1700	 	 	 	 	 	 Finish
Ask questions
Don't have to copy
the slides
Chatham House Rule
applies please
“When a meeting, or part thereof, is
held under the Chatham House Rule,
participants are free to use the
information received, but neither the
identity nor the affiliation of the
speaker(s), nor that of any other
participant, may be revealed”
Disclaimer: Eh?
I ♥ feedback
UX Interviewing Skills
Swear Jar
(obligatory cute animal slide)
Who are you?
Tip: Drink!
Stand up
A – B - C
A = Speaker

B = Interviewer

C = Observer
Speakers:

Shut your eyes
Interviewers:

Chat with the
speaker about their
best restaurant
experience.
Observers:

Watch what
happens. Write
observations on
post-it notes.
Interviewers:

Do not take notes.
2 minutes
Reflection
B = Speaker

C = Interviewer

A = Observer
Speakers:

Shut your eyes
Interviewers:

Chat with the
speaker about their
best vacation
experience.
Interviewers:

One more thing.
Interviewers:

After the first
question – you
cannot speak again.
Shhhhh!
Observers:

Watch what
happens. Write
observations on
post-it notes.
Interviewers:

Do not take notes.
2 minutes
Reflection
The opposite of talking isn't listening. The
opposite of talking is waiting.



- Fran Lebowitz

Tip: Use silence
Tip: Body language
C = Speaker

A = Interviewer

B = Observer
Speakers:

Shut your eyes
Interviewers:

Chat with the
speaker about how
they decorate &
furnish their home.
Tip:

Remember to use
silence and body
language.
Interviewers:

One more thing.
Interviewers: After
the first question you
can only ask “Can
you tell me more
about X?”
Interviewers:

(where X is
something the
speaker has
previously
mentioned).
Observers:

Watch what
happens. Write
observations on
post-it notes.
Interviewers:

Do not take notes.
4 minutes
Reflection
Every clarification breeds new questions.



- Arthur Bloch

Tip:

Reflect back what
the speaker said.
Relax...
?
Interviews ≠ Quiz
Interviews ≠ Survey
Interviews ≠ Script
Interviews cannot

be automated
Rapport
Empathy
Why do we do
interviews?
Learn from
customers
Test our
assumptions
Test our
hypotheses
Finding customers
Recruiters
Hassling people on
the street
Tip: Bribes
Tip:

Look for bored
people
Coffee shops
Tip:

Don't look scary
Go where your
customers are
Tip:

Go with somebody
Use your
organisation
Tip: Sales
Tip: Marketing
Tip: Support
Online
LinkedIn / Twitter /
Facebook / Google+
craigslist
Ethnio.net
More Interviewing
Tips
Tip: 

Remember the
person.
Can you tell me a
little bit about
yourself?
Tip: 

Ask open questions.
What was the last
book you read?
What do you like to
read?
Tip: 

Ask for stories.
Can you tell me
about the last
time...
Tip: 

No leading
questions.
Do you want to use
this at work?
Where would you
use this?
Exercise time
Today you found a
startup!
Exploring exciting
new ways to create a
great experience
eating out
Helping people have
the vacation of their
dreams.
Democratising
professional
interior decoration
What do you want
to find out?
Identify Topics
Individually write
down topics on
post-it notes
5m
Group and label
them as a team
5m
Write down list
Reflection
Talking to the right
people
Screening surveys
Identify attributes
of target group
Positive filters
Negative filters
Avoid leading
questions
Availability
Contact info
Collecting
information
A = Speaker

B = Interviewer

C = Observer
Interviewers &
Observers:

Write down the key
points that the
speaker says
5m
Tips:



- Silence.

- Reflect back.

- Remember the person.

- Ask open questions.

- Ask for stories.

- No leading questions.
Reflection
Tip:

Observations vs
insights
Tip:

Interview in pairs
B = Speaker

C = Interviewer

A = Observer
5m
Tips:



- Silence.

- Reflect back.

- Remember the person.

- Ask open questions.

- Ask for stories.

- No leading questions.

- Observations vs Insights.
Reflection
C = Speaker

A = Interviewer

B = Observer
5m
Tips:



- Silence.

- Reflect back.

- Remember the person.

- Ask open questions.

- Ask for stories.

- No leading questions.

- Observations vs Insights.
Reflection
Synthesis
Affinity
Diagramming

(or KJ Method)
Empathy Mapping
UX Interviewing Skills
Incremental
Persona
UX Interviewing Skills
Further Reading
UX Interviewing Skills
UX Interviewing Skills
If you're keen
UX Interviewing Skills
UX Interviewing Skills
If you're really
keen
Ch 7 of “Mental Models” by Indi Young



Ch 9 & 10 of “User and Task Analysis for
Interface Design” by JoAnn T. Hackos, Janice C.
Redish



Ch 6 of "Observing the User Experience" by Mike
Kuniavsky, Elizabeth Goodman & Andrea Moed 



Ch 4 of "Contextual Design" by Hugh Beyer and
Karen Holtzblatt

@adrianh

quietstars.com

slideshare.net/adrianh

adrianh@quietstars.com
Thank You
And any questions?

Más contenido relacionado

La actualidad más candente

Pisay batch 2013 Etiquette and Manners
Pisay batch 2013 Etiquette and MannersPisay batch 2013 Etiquette and Manners
Pisay batch 2013 Etiquette and MannersChito Reyes
 
Interviewing ppt
Interviewing pptInterviewing ppt
Interviewing pptjhiggins11
 
British and english culture, behaviour
British and english culture, behaviourBritish and english culture, behaviour
British and english culture, behaviourFunlam
 
Manners and etiquettes
Manners and etiquettesManners and etiquettes
Manners and etiquettesjinal thakrar
 
Good manners and etiquette
Good manners and etiquetteGood manners and etiquette
Good manners and etiquettevishal811892
 
Do's and don'ts of your personal statement
Do's and don'ts of your personal statementDo's and don'ts of your personal statement
Do's and don'ts of your personal statementJames King
 
Customer facilitation skills - Liberty shoes online
Customer facilitation skills - Liberty shoes onlineCustomer facilitation skills - Liberty shoes online
Customer facilitation skills - Liberty shoes onlineLiberty Shoes Ltd.
 

La actualidad más candente (14)

Business Etiquette..
Business Etiquette..Business Etiquette..
Business Etiquette..
 
Good manners
Good mannersGood manners
Good manners
 
Pisay batch 2013 Etiquette and Manners
Pisay batch 2013 Etiquette and MannersPisay batch 2013 Etiquette and Manners
Pisay batch 2013 Etiquette and Manners
 
Interviewing ppt
Interviewing pptInterviewing ppt
Interviewing ppt
 
British and english culture, behaviour
British and english culture, behaviourBritish and english culture, behaviour
British and english culture, behaviour
 
Interviewing
InterviewingInterviewing
Interviewing
 
Manners and etiquettes
Manners and etiquettesManners and etiquettes
Manners and etiquettes
 
Good manners and etiquette
Good manners and etiquetteGood manners and etiquette
Good manners and etiquette
 
Do's and don'ts of your personal statement
Do's and don'ts of your personal statementDo's and don'ts of your personal statement
Do's and don'ts of your personal statement
 
Customer facilitation skills - Liberty shoes online
Customer facilitation skills - Liberty shoes onlineCustomer facilitation skills - Liberty shoes online
Customer facilitation skills - Liberty shoes online
 
Requests
RequestsRequests
Requests
 
Etiquette
EtiquetteEtiquette
Etiquette
 
Manners and etiquette imh
Manners and etiquette imhManners and etiquette imh
Manners and etiquette imh
 
Getting and Nailing Interviews
Getting and Nailing InterviewsGetting and Nailing Interviews
Getting and Nailing Interviews
 

Destacado

Hiring Into the Right User Experience (UX) Team
Hiring Into the Right User Experience (UX) TeamHiring Into the Right User Experience (UX) Team
Hiring Into the Right User Experience (UX) TeamDanielle Arvanitis
 
User experience (UX) matters - EventIt Learning Zone 2016
User experience (UX) matters - EventIt Learning Zone 2016User experience (UX) matters - EventIt Learning Zone 2016
User experience (UX) matters - EventIt Learning Zone 2016Border Crossing UX
 
Mobile UX Workshop General Assembly
Mobile UX Workshop General AssemblyMobile UX Workshop General Assembly
Mobile UX Workshop General AssemblyDoralin Kelly
 
UXIndia14 | Workshop: UX as Business Strategy | lfriedland
UXIndia14 | Workshop: UX as Business Strategy | lfriedlandUXIndia14 | Workshop: UX as Business Strategy | lfriedland
UXIndia14 | Workshop: UX as Business Strategy | lfriedlandLiam Friedland
 
UX for Gamer Acquisition, Retention and Conversion
UX for Gamer Acquisition, Retention and ConversionUX for Gamer Acquisition, Retention and Conversion
UX for Gamer Acquisition, Retention and ConversionDubit
 
Designers Guide To Wireframing
Designers Guide To WireframingDesigners Guide To Wireframing
Designers Guide To WireframingWilliam Quezada
 
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?uxhow
 
Interviewing skills
Interviewing skillsInterviewing skills
Interviewing skillsRatish Kakad
 
Interviewing skills & self preparation during interview session
Interviewing skills & self preparation during interview sessionInterviewing skills & self preparation during interview session
Interviewing skills & self preparation during interview sessionTimothy Wooi
 
Endouble Ux design
Endouble Ux design Endouble Ux design
Endouble Ux design Endouble
 
Effective interviewing skills
Effective interviewing skillsEffective interviewing skills
Effective interviewing skillsJamshaid Iqbal
 
AMA Customer Experience Workshop: Optimizing the Customer Experience
AMA Customer Experience Workshop: Optimizing the Customer ExperienceAMA Customer Experience Workshop: Optimizing the Customer Experience
AMA Customer Experience Workshop: Optimizing the Customer ExperienceFullSurge
 
Designing with Empathy: How user research can help you make better products
Designing with Empathy: How user research can help you make better productsDesigning with Empathy: How user research can help you make better products
Designing with Empathy: How user research can help you make better productsKatie McCurdy
 
Wearables Workshop: UX Essentials
Wearables Workshop: UX EssentialsWearables Workshop: UX Essentials
Wearables Workshop: UX EssentialsPhilip Likens
 
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & Techniques
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & TechniquesPDU 214 Methods of Observation & Interviewing: Interviewing Skills & Techniques
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & TechniquesAgatha N. Ardhiati
 
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...uxhow
 
Participatory Design Workshop at the UX Strategies Summit 2015
Participatory Design Workshop at the UX Strategies Summit 2015Participatory Design Workshop at the UX Strategies Summit 2015
Participatory Design Workshop at the UX Strategies Summit 2015Katie McCurdy
 
Customer Experience Workshop
Customer Experience WorkshopCustomer Experience Workshop
Customer Experience Workshopmcrucera
 
IXDA Vancouver - How to get a great UX job
IXDA Vancouver - How to get a great UX jobIXDA Vancouver - How to get a great UX job
IXDA Vancouver - How to get a great UX jobPatrick Neeman
 

Destacado (20)

Hiring Into the Right User Experience (UX) Team
Hiring Into the Right User Experience (UX) TeamHiring Into the Right User Experience (UX) Team
Hiring Into the Right User Experience (UX) Team
 
User experience (UX) matters - EventIt Learning Zone 2016
User experience (UX) matters - EventIt Learning Zone 2016User experience (UX) matters - EventIt Learning Zone 2016
User experience (UX) matters - EventIt Learning Zone 2016
 
Mobile UX Workshop General Assembly
Mobile UX Workshop General AssemblyMobile UX Workshop General Assembly
Mobile UX Workshop General Assembly
 
UXIndia14 | Workshop: UX as Business Strategy | lfriedland
UXIndia14 | Workshop: UX as Business Strategy | lfriedlandUXIndia14 | Workshop: UX as Business Strategy | lfriedland
UXIndia14 | Workshop: UX as Business Strategy | lfriedland
 
UX for Gamer Acquisition, Retention and Conversion
UX for Gamer Acquisition, Retention and ConversionUX for Gamer Acquisition, Retention and Conversion
UX for Gamer Acquisition, Retention and Conversion
 
Designers Guide To Wireframing
Designers Guide To WireframingDesigners Guide To Wireframing
Designers Guide To Wireframing
 
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?
How To Break Into UX: What Is a UX Design Hiring Manager Thinking & Looking For?
 
Interviewing skills
Interviewing skillsInterviewing skills
Interviewing skills
 
Interviewing skills & self preparation during interview session
Interviewing skills & self preparation during interview sessionInterviewing skills & self preparation during interview session
Interviewing skills & self preparation during interview session
 
Endouble Ux design
Endouble Ux design Endouble Ux design
Endouble Ux design
 
Effective interviewing skills
Effective interviewing skillsEffective interviewing skills
Effective interviewing skills
 
AMA Customer Experience Workshop: Optimizing the Customer Experience
AMA Customer Experience Workshop: Optimizing the Customer ExperienceAMA Customer Experience Workshop: Optimizing the Customer Experience
AMA Customer Experience Workshop: Optimizing the Customer Experience
 
Designing with Empathy: How user research can help you make better products
Designing with Empathy: How user research can help you make better productsDesigning with Empathy: How user research can help you make better products
Designing with Empathy: How user research can help you make better products
 
Wearables Workshop: UX Essentials
Wearables Workshop: UX EssentialsWearables Workshop: UX Essentials
Wearables Workshop: UX Essentials
 
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & Techniques
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & TechniquesPDU 214 Methods of Observation & Interviewing: Interviewing Skills & Techniques
PDU 214 Methods of Observation & Interviewing: Interviewing Skills & Techniques
 
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...
Creating Professional Portfolios - Top 10 UX Portfolio Questions and Story Ex...
 
Participatory Design Workshop at the UX Strategies Summit 2015
Participatory Design Workshop at the UX Strategies Summit 2015Participatory Design Workshop at the UX Strategies Summit 2015
Participatory Design Workshop at the UX Strategies Summit 2015
 
Lean UX Workshop
Lean UX WorkshopLean UX Workshop
Lean UX Workshop
 
Customer Experience Workshop
Customer Experience WorkshopCustomer Experience Workshop
Customer Experience Workshop
 
IXDA Vancouver - How to get a great UX job
IXDA Vancouver - How to get a great UX jobIXDA Vancouver - How to get a great UX job
IXDA Vancouver - How to get a great UX job
 

Similar a UX Interviewing Skills

Interviewing Workshop, Lean UX NYC 2014
Interviewing Workshop, Lean UX NYC 2014Interviewing Workshop, Lean UX NYC 2014
Interviewing Workshop, Lean UX NYC 2014Adrian Howard
 
Effective Interviewing
Effective InterviewingEffective Interviewing
Effective InterviewingAdrian Howard
 
Effective Customer Interviewing
Effective Customer InterviewingEffective Customer Interviewing
Effective Customer InterviewingAdrian Howard
 
Effective Customer Interviewing: How to use interviews to discover business v...
Effective Customer Interviewing: How to use interviews to discover business v...Effective Customer Interviewing: How to use interviews to discover business v...
Effective Customer Interviewing: How to use interviews to discover business v...Adrian Howard
 
Lean UX: Effective Customer Interviewing
Lean UX: Effective Customer InterviewingLean UX: Effective Customer Interviewing
Lean UX: Effective Customer InterviewingAdrian Howard
 
How to conduct successful online communities
How to conduct successful online communitiesHow to conduct successful online communities
How to conduct successful online communitiesRay Poynter
 
Personal branding workshop_181110
Personal branding workshop_181110Personal branding workshop_181110
Personal branding workshop_181110Tom Scholte
 
Mobile UX London 2016 Conference Workshop - Sabrina Duda - Persona workshop
Mobile UX London 2016 Conference Workshop - Sabrina Duda  - Persona workshopMobile UX London 2016 Conference Workshop - Sabrina Duda  - Persona workshop
Mobile UX London 2016 Conference Workshop - Sabrina Duda - Persona workshopNaveed R
 
Expectation Mapping - User Experience Activity
Expectation Mapping - User Experience ActivityExpectation Mapping - User Experience Activity
Expectation Mapping - User Experience ActivityJonathan Steingiesser
 
Networking Your Executive Presence
Networking Your Executive PresenceNetworking Your Executive Presence
Networking Your Executive PresenceCinster777
 
Personal branding workshop 091010 hutac
Personal branding workshop 091010 hutacPersonal branding workshop 091010 hutac
Personal branding workshop 091010 hutacTom Scholte
 
DisruptHR Denver, CO - August 21, 2014
DisruptHR Denver, CO - August 21, 2014DisruptHR Denver, CO - August 21, 2014
DisruptHR Denver, CO - August 21, 2014Mary Faulkner
 
Top 10 Powertips for Speaking with Passion
Top 10 Powertips for Speaking with PassionTop 10 Powertips for Speaking with Passion
Top 10 Powertips for Speaking with PassionRae Stonehouse
 
Re-energizing Your Meetings and Events
Re-energizing Your Meetings and EventsRe-energizing Your Meetings and Events
Re-energizing Your Meetings and EventsSlido
 
Ielts Speaking Test2
Ielts Speaking Test2Ielts Speaking Test2
Ielts Speaking Test2ethanzhang
 
The roadmap to (new) LEADERSHIP
The roadmap to (new) LEADERSHIPThe roadmap to (new) LEADERSHIP
The roadmap to (new) LEADERSHIPGroenewoud
 
Social Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and CafesSocial Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and CafesFood Profits
 
Customer Service Presentation to INA - October 2016
Customer Service Presentation to INA - October 2016Customer Service Presentation to INA - October 2016
Customer Service Presentation to INA - October 2016Karen Campbell
 
How to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreHow to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreSports Marketing Network
 
Florida Library Association 2016 Conference Guide
Florida Library Association 2016 Conference GuideFlorida Library Association 2016 Conference Guide
Florida Library Association 2016 Conference GuideMaria Gebhardt
 

Similar a UX Interviewing Skills (20)

Interviewing Workshop, Lean UX NYC 2014
Interviewing Workshop, Lean UX NYC 2014Interviewing Workshop, Lean UX NYC 2014
Interviewing Workshop, Lean UX NYC 2014
 
Effective Interviewing
Effective InterviewingEffective Interviewing
Effective Interviewing
 
Effective Customer Interviewing
Effective Customer InterviewingEffective Customer Interviewing
Effective Customer Interviewing
 
Effective Customer Interviewing: How to use interviews to discover business v...
Effective Customer Interviewing: How to use interviews to discover business v...Effective Customer Interviewing: How to use interviews to discover business v...
Effective Customer Interviewing: How to use interviews to discover business v...
 
Lean UX: Effective Customer Interviewing
Lean UX: Effective Customer InterviewingLean UX: Effective Customer Interviewing
Lean UX: Effective Customer Interviewing
 
How to conduct successful online communities
How to conduct successful online communitiesHow to conduct successful online communities
How to conduct successful online communities
 
Personal branding workshop_181110
Personal branding workshop_181110Personal branding workshop_181110
Personal branding workshop_181110
 
Mobile UX London 2016 Conference Workshop - Sabrina Duda - Persona workshop
Mobile UX London 2016 Conference Workshop - Sabrina Duda  - Persona workshopMobile UX London 2016 Conference Workshop - Sabrina Duda  - Persona workshop
Mobile UX London 2016 Conference Workshop - Sabrina Duda - Persona workshop
 
Expectation Mapping - User Experience Activity
Expectation Mapping - User Experience ActivityExpectation Mapping - User Experience Activity
Expectation Mapping - User Experience Activity
 
Networking Your Executive Presence
Networking Your Executive PresenceNetworking Your Executive Presence
Networking Your Executive Presence
 
Personal branding workshop 091010 hutac
Personal branding workshop 091010 hutacPersonal branding workshop 091010 hutac
Personal branding workshop 091010 hutac
 
DisruptHR Denver, CO - August 21, 2014
DisruptHR Denver, CO - August 21, 2014DisruptHR Denver, CO - August 21, 2014
DisruptHR Denver, CO - August 21, 2014
 
Top 10 Powertips for Speaking with Passion
Top 10 Powertips for Speaking with PassionTop 10 Powertips for Speaking with Passion
Top 10 Powertips for Speaking with Passion
 
Re-energizing Your Meetings and Events
Re-energizing Your Meetings and EventsRe-energizing Your Meetings and Events
Re-energizing Your Meetings and Events
 
Ielts Speaking Test2
Ielts Speaking Test2Ielts Speaking Test2
Ielts Speaking Test2
 
The roadmap to (new) LEADERSHIP
The roadmap to (new) LEADERSHIPThe roadmap to (new) LEADERSHIP
The roadmap to (new) LEADERSHIP
 
Social Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and CafesSocial Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
 
Customer Service Presentation to INA - October 2016
Customer Service Presentation to INA - October 2016Customer Service Presentation to INA - October 2016
Customer Service Presentation to INA - October 2016
 
How to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreHow to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centre
 
Florida Library Association 2016 Conference Guide
Florida Library Association 2016 Conference GuideFlorida Library Association 2016 Conference Guide
Florida Library Association 2016 Conference Guide
 

Más de Adrian Howard

Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean PrizesAdrian Howard
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean PrizesAdrian Howard
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean PrizesAdrian Howard
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean PrizesAdrian Howard
 
Culture mapping, Agile & Sustainability Science
Culture mapping, Agile & Sustainability ScienceCulture mapping, Agile & Sustainability Science
Culture mapping, Agile & Sustainability ScienceAdrian Howard
 
How To Talk To Earthlings
How To Talk To EarthlingsHow To Talk To Earthlings
How To Talk To EarthlingsAdrian Howard
 
User Experience of Management
User Experience of ManagementUser Experience of Management
User Experience of ManagementAdrian Howard
 
Lean personas: discover your real customers
Lean personas: discover your real customersLean personas: discover your real customers
Lean personas: discover your real customersAdrian Howard
 
Experimenting with the Ethics of Experimentation, Spark the Change 2015
Experimenting with the Ethics of Experimentation, Spark the Change 2015Experimenting with the Ethics of Experimentation, Spark the Change 2015
Experimenting with the Ethics of Experimentation, Spark the Change 2015Adrian Howard
 
User Story Mapping, UX Lisbon, June 2015
User Story Mapping, UX Lisbon, June 2015User Story Mapping, UX Lisbon, June 2015
User Story Mapping, UX Lisbon, June 2015Adrian Howard
 
Experimenting with Experimental Ethics
Experimenting with Experimental EthicsExperimenting with Experimental Ethics
Experimenting with Experimental EthicsAdrian Howard
 
How To Fail At Customer Interviewing
How To Fail At Customer InterviewingHow To Fail At Customer Interviewing
How To Fail At Customer InterviewingAdrian Howard
 
Incremental Persona, Lean UX Festival 2014
Incremental Persona, Lean UX Festival 2014Incremental Persona, Lean UX Festival 2014
Incremental Persona, Lean UX Festival 2014Adrian Howard
 
Fundamentals of Lean UX, Agile on the Beach 2014
Fundamentals of Lean UX, Agile on the Beach 2014Fundamentals of Lean UX, Agile on the Beach 2014
Fundamentals of Lean UX, Agile on the Beach 2014Adrian Howard
 
Innovation, Innovation, Bloody Innovation
Innovation, Innovation, Bloody InnovationInnovation, Innovation, Bloody Innovation
Innovation, Innovation, Bloody InnovationAdrian Howard
 

Más de Adrian Howard (20)

Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean Prizes
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean Prizes
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean Prizes
 
Points Don't Mean Prizes
Points Don't Mean PrizesPoints Don't Mean Prizes
Points Don't Mean Prizes
 
Culture mapping, Agile & Sustainability Science
Culture mapping, Agile & Sustainability ScienceCulture mapping, Agile & Sustainability Science
Culture mapping, Agile & Sustainability Science
 
How To Talk To Earthlings
How To Talk To EarthlingsHow To Talk To Earthlings
How To Talk To Earthlings
 
User Experience of Management
User Experience of ManagementUser Experience of Management
User Experience of Management
 
Iterative persona
Iterative personaIterative persona
Iterative persona
 
Lean personas: discover your real customers
Lean personas: discover your real customersLean personas: discover your real customers
Lean personas: discover your real customers
 
Experimenting with the Ethics of Experimentation, Spark the Change 2015
Experimenting with the Ethics of Experimentation, Spark the Change 2015Experimenting with the Ethics of Experimentation, Spark the Change 2015
Experimenting with the Ethics of Experimentation, Spark the Change 2015
 
User Story Mapping, UX Lisbon, June 2015
User Story Mapping, UX Lisbon, June 2015User Story Mapping, UX Lisbon, June 2015
User Story Mapping, UX Lisbon, June 2015
 
Experimenting with Experimental Ethics
Experimenting with Experimental EthicsExperimenting with Experimental Ethics
Experimenting with Experimental Ethics
 
Failure Swapshop
Failure SwapshopFailure Swapshop
Failure Swapshop
 
Lean Persona
Lean PersonaLean Persona
Lean Persona
 
How To Fail At Customer Interviewing
How To Fail At Customer InterviewingHow To Fail At Customer Interviewing
How To Fail At Customer Interviewing
 
Lean Persona
Lean PersonaLean Persona
Lean Persona
 
Incremental Persona, Lean UX Festival 2014
Incremental Persona, Lean UX Festival 2014Incremental Persona, Lean UX Festival 2014
Incremental Persona, Lean UX Festival 2014
 
Fundamentals of Lean UX, Agile on the Beach 2014
Fundamentals of Lean UX, Agile on the Beach 2014Fundamentals of Lean UX, Agile on the Beach 2014
Fundamentals of Lean UX, Agile on the Beach 2014
 
Innovation, Innovation, Bloody Innovation
Innovation, Innovation, Bloody InnovationInnovation, Innovation, Bloody Innovation
Innovation, Innovation, Bloody Innovation
 
Incremental Persona
Incremental PersonaIncremental Persona
Incremental Persona
 

Último

Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 

Último (20)

Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 

UX Interviewing Skills