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User Experience of Management

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Do you feel like you've been thrown in at the deep end as a new design manager?

Management and leadership are often treated as innate skills - which results in people making the same easily fixed mistakes again and again. One of your core skills as a leader should be the ability to have effective conversations with your reports and the rest of your organisation. To build great teams you need to understand people.

Fortunately many of the skills we apply as UX practitioners to understand our users and customers can also be applied to better understand our organisations.

Come and learn how to look at management through a UX lens. Discover how to become a better leader by repurposing and expanding the skills you already have.

Publicado en: Empresariales
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User Experience of Management

  1. 1. The User Experience of Management Adrian Howard (@adrianh)
  2. 2. People
  3. 3. https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg “Management is the art of getting things done through people” — Mary Parker Follett
  4. 4. Makers' Schedule vs Managers' Schedule
  5. 5. Meetings are a waste of time
  6. 6. Meetings are a waste of time?
  7. 7. Meetings are a waste of time?
  8. 8. User research is a waste of time?
  9. 9. 1. One-on-ones 2. Meetings 3. Job Specs 4. Job Interviews 5. Career Paths 6. Gemba Ethno interviews Facilitation Persona/Stories Behaviourial interview Service Design Ethnography
  10. 10. One-on-ones
  11. 11. Active Listening
  12. 12. http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg – Fran Lebowitz “The opposite of talking isn't listening The opposite of talking is waiting”
  13. 13. SHUT THE F**K UP
  14. 14. Reflection
  15. 15. – Arthur Bloch “Every clarification breeds new questions”
  16. 16. Can you tell me more about … ?
  17. 17. Ask for stories
  18. 18. Open questions
  19. 19. Non-leading questions
  20. 20. Observations vs Insights
  21. 21. Meetings
  22. 22. Job Descriptions
  23. 23. https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv
  24. 24. Job Interviews
  25. 25. Career Paths
  26. 26. https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png
  27. 27. http://rosenfeldmedia.com/books/service-design/
  28. 28. Going to the Gemba
  29. 29. https://www.flickr.com/photos/philliecasablanca/3344142642
  30. 30. Ethnographic Field Work
  31. 31. 1. One-on-ones 2. Meetings 3. Job Specs 4. Job Interviews 5. Career Paths 6. Gemba Ethno interviews Facilitation Persona/Stories Behaviourial interview Service Design Ethnography
  32. 32. The UX Style of Management
  33. 33. Servant Leadership
  34. 34. The difference manifests itself in the care taken by the servant — first to make sure that other people’s highest priority needs are being served. — Robert K. Greenleaf
  35. 35. Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society? Will they benefit or at least not be further deprived? — Robert K. Greenleaf
  36. 36. Questions? Agile & Lean UX News — bit.ly/leanuxnews Adrian Howard (@adrianh) quietstars.com “I get it you should too” — @tonytphd “A treasure chest of recent lean & agile material” — @davidpetersimon “It’s one of the best newsletters out there” — @LadiesThatUXATL “You should subscribe” — @brownpf (and your stories)

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