1. Live Demo:
Microsoft PSA:
Service Automation in Action
Darrin Lange,
Director of Operations, Advaiya Inc.
September 07, 2016
Scott Daley,
Director, EPM Microsoft
2. About the Speaker
Darrin Lange, PMP
Director of Operations at Advaiya Solutions, Inc.
Two decades of diverse project management experience in the
Information Technology industry
Scott Daley
Director - EPM, Microsoft
Leads the Microsoft Project Service Automation sales effort in the
Western US and Latin America
3. Agenda
• Intro to Project Service Automation (PSA)
• How it benefits you
• Demo
4. Transformative service with Project Service
Project Service is an end-to-end solution that extends Microsoft
Dynamics CRM to provide a single system of customer engagement for
project sales, resourcing, delivery and billing.
Project
planning
Resource
management
Team
collaboration
Customer
billing
Analytics and
integration
Opportunity
management
Time and
expenses
5. What’s top of mind for project service leaders
Deepen engagement
Empower professionals
Optimize growth
6. Value along the entire customer journey
Engage Deliver
Manage
Customer
Journey
Customer
Employees
Organization
7. A core part of our Microsoft service experience
COO /
Practice Director
Account
Manager
Resource
Manager
Project
Manager
Team
Member
End
Customers
Project
planning
Resource
management
Team
collaboration
Customer
billing
Analytics and
integration
Opportunity
management
Time and
expenses
Mobile Cloud Global
...
9. EPM services and activities
Portfolio, Program, and Project Governance and Management
EPM Lifecycle
Workshop for gathering and analyzing
business requirements for EPM Solution
Business Strategy Workshops
Project Management Maturity
Assessment
EPM Feasibility Study
ROI and TCO Study
Create EPM Environment
Integrate, automate and connect EPM
solution with other LOB
(line of business) applications
Archive, Backup and Restore Solution
Implementation
Custom Enhancements, reporting
and dashboards
Custom SharePoint and Project
Server Development
UAT, Testing and Piloting with real
customer scenario
Training for executives, project managers,
users and administrators
Support Services
EPM Architecture Design
Capacity management
Workload identification
EPM Usage Scenario
User Profiles and Security Model
Application Security
Project Management Best Practices
Development & Deployment
Solution Discovery Projectize Deploy Train and Support
ServicesActivities
Project Process and Workflow study
Business Drivers
3P Analysis
Map technology capabilities
Identify component POCs needed
Conduct PoCs
Solution Charter
Earned Value Management
and Reporting
Global resource pool
Enterprise custom fields for projects,
resources and tasks
Project Workspace configuration
and customization
Custom project center views
Enterprise Application Integration
Custom Components
Enterprise Project Dashboards
Departmental Dashboards
On-site support
Training
Webcasts/online training
Content development
Online support
10. Implementation
Implementation of integrated
Microsoft EPM 2010 and ALM (TFS)
solution at leading IT/ITES organization
Microsoft Project Server 2013 and SharePoint
Server 2013 deployments
Project Portfolio Management deployment for Chief Executive Office
Adoption, Training and support
Developed and delivered 400 level technical
and architectural training to a telco
Conducted a partner training on architecture, deployment, integration and
customization of EPM Solution
Enterprise Project Management (EPM) Demo for technical decision makers.
Integration and Customization
Innovation Process Management Solution
Geographic Information System (GIS)
Integration into Project Professional
Custom reports and dashboards at multiple governance levels
Integrated solution for data synchronization with LOB applications such as
PeopleSoft and SalesForce at an ITES company
Strategy and Consulting
Industry specific PPM approach
development for Microsoft Corp.
Executive business priority identification sessions
EPM assessment done for a large bank to
evaluate the current maturity and presented
the EPM solution roadmap
Relevant Advaiya Experience
11. Our agile approach in six weeks
Prep Next Jumpstart Offering
Develop
Week 1
Week 4
• Determine project scope
• Facilitate Kick-off Workshop
• Walk through Out-of-the-box solution
• Explore key pain points
goals
• Analyze up to four (4)
project service workloads
• Conduct fit-gap analysis
• Create functional
requirements document
(FRD)
• Provision trial Project Service
Automation environment
• Prioritize requirements and use
cases
• Prepare Solution Design
Document (SDD)
• Configure core entities
• Provide data map templates
• Configure workflows
• Configure user security roles
• Configure standard features –
Dashboards, Project Templates, etc.
• Test solution
• Prepare deployment plan
• Demo live solution to BDM
• Provide overview of solution via “train-
the-trainer” session
Planning