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MGT538 :PERSONAL DEVELOPMENT AND ETHICSTOPIC: Communication StylesPREPARED BY : Muhammad Afiq bin RahimPREPARED TO : Prof. Madya Hjh. Fatimah bt. Mohd. Saman
Introduction • Communication style is the window to how the world perceives you. It affects your relationships, career and emotional well-being. • Understanding your communication style allows you to work on aspects that can be viewed as negative and helps you strengthen the positive.
Basic Styles of Communication Passive- Passive Aggressive Assertive AggressiveBehavior Behavior Behavior Behavior
Passive Behavior • Dont express needs, opinions, or feelings. • Apologize for things that arent their fault • Do not respect their own rights • Feel they dont have a right to ask for things they want • Avoid conflict, even at their own discomfort
Eye contact- Hesitant eye contact- Looks away often and down- Over smiles, gives ghost smile, even if angry- Quick changing features- Slouches, head down- Fluttering hand movement, or playing with fingers or wringing hands- Sits back or steps back- Eyes raised in anticipation
Aggressive Behavior• Dont respect needs, opinions, or feelings other than their own.• Do not apologize for things, even when they are at fault• Do not respect the rights of others• Feel others do not have a right to ask for things they want• Avoid discomfort, even at the risk of conflict
Eye contact- Tries to dominate by staring- Finger pointing- Gives very knowing smile and set face when angry- Arms crossed- Stands and sits upright, head in air, leaning forward- Raised eyebrows in disbelief- Jabbing movements with hands, banging desk, clenched fists- Paces impatiently- Sits forward or steps forward
Passive- Aggressive Behavior "I dont know what matters!"
Passive- Aggressive Behavior• Tries to deal with needs, opinions, and feelings by NOT dealing with them.• May apologize, but secretly resents it. Often uses sarcasm• Respects the rights of others but resents it, often secretly sabotaging progress• Often functions as a victim in learned helplessness• Avoids conflict in an indirect way (muttering under their breath, dirty looks, slamming doors, etc.)
Assertive Behavior"Take control of your own life!"
Assertive Behavior • Respects needs, opinions, and feelings, both their own and other peoples. • When they are at fault they apologize, but allow others to take responsibility for their own actions as well • Respect their own rights and the rights of others • Feel comfortable asking for things they need or want • Deal with conflict in healthy ways
Eye contact- Firm eye contact, not staring- Expresses anger and pleasure in face when appropriate, sincere reaction- Features are steady, not set or changing frequently- Stands and sits upright- Open hand movements - relaxed posture, head held up
In facts, we all have assertive rights!o The right to be assertiveo The right to choose not to be assertiveo The right to have and to express our viewso The right to be listened too The right to make decisionso The right to admit we dont knowo The right to say no without feeling guiltyo The right to be consulted about decisions affecting uso The right to change our mindo The right to be treated with respect• In fact, the right to do anything that does not violate the rights of others