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ÁLVARO
conversation
González alorda
As a TRANSFORMATION tool
23 FEBRUARY 2017 | LONDON
álvaro
gonzálezalorda
álvaro
gonzálezalorda
álvaro
gonzálezalorda
@agalorda
We belong to the #BridgeGeneration
that crossed from the analogue world
to the digital one.
álvaro
gonzálezalorda
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzálezalorda
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzálezalorda
RESULTS
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzálezalorda
RESULTS
efficiency
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzálezalorda
RESULTS
PROCESSESefficiency
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzálezalorda
RESULTS
PROCESSESefficiency
TRANSFORMATION
HIGH COMPETITION
low COMPETITION
UNSTABLESTABLE
THE RIGHT STRATEGY
álvaro
gonzá...
STRATEGY
leadership
álvaro
gonzálezalorda
@agalorda
Nowadays, there is no lack of
managers, but a lack of leaders
with the capacity to transform.
álvaro
gonzálezalo...
collaboration
álvaro
gonzálezalorda
Hey, your side of
the boat is sinking!
álvaro
gonzálezalorda
discipline
trust
TYPES OF COLLABORATION
álvaro
gonzálezalorda
defensive
discipline
trust
TYPES OF COLLABORATION
álvaro
gonzálezalorda
FOLLOW
THE RULES
defensive
discipline
trust
TYPES OF COLLABORATION
álvaro
gonzálezalorda
ARTIFICIAL
HARMONY
FOLLOW
THE RULES
defensive
discipline
trust
TYPES OF COLLABORATION
álvaro
gonzálezalorda
ARTIFICIAL
HARMONY
FOLLOW
THE RULES
defensive
flow
discipline
trust
TYPES OF COLLABORATION
álvaro
gonzálezalorda
álvaro
gonzálezalorda
álvaro
gonzálezalorda
álvaro
gonzálezalorda
álvaro
gonzálezalorda
álvaro
gonzálezalorda
There is no human
relationship that
works without trust,
whether it is a
marriage, a friendship
or a company.
Jim Burke, C...
@agalorda
Every 60
seconds…
álvaro
gonzálezalorda
@agalorda
Every 60
seconds…
álvaro
gonzálezalorda
170 millions
FACE-TO-FACE CONVERSATIONS
álvaro
gonzálezalorda
HIDING
álvaro
gonzálezalorda
STABBING 2.0
álvaro
gonzálezalorda
INEFFICIENCY
álvaro
gonzálezalorda
@agalorda
Less email and
more conversations.
álvaro
gonzálezalorda
@agalorda
The quality of your
leadership depends
on the quality of
your conversations.
álvaro
gonzálezalorda
álvaro
gonzálezalorda
EMPATHY
THE
ARGUMENT
TYPES OF CONVERSATION
álvaro
gonzálezalorda
FRUSTRATION
EMPATHY
THE
ARGUMENT
TYPES OF CONVERSATION
álvaro
gonzálezalorda
REJECTION
FRUSTRATION
EMPATHY
THE
ARGUMENT
TYPES OF CONVERSATION
álvaro
gonzálezalorda
REJECTION
EXPLOSIONFRUSTRATION
EMPATHY
THE
ARGUMENT
TYPES OF CONVERSATION
álvaro
gonzálezalorda
REJECTION
EXPLOSIONFRUSTRATION
INSPIRATION
EMPATHY
THE
ARGUMENT
TYPES OF CONVERSATION
álvaro
gonzálezalorda
@agalorda
To be inspiring is
not to occasionally
dazzle someone, like
a deer caught in the
headlights.
álvaro
gonzálezalor...
@agalorda
Someone inspires you when
that person moves you to
change your habits and
transforms who you are.
álvaro
gonzále...
tips TO IMPROVE THE ARGUMENT
• Identify the real purpose of the conversation.
• Design the key messages. Few and convincin...
• Change your inner conversation.
• Avoid interruptions and listen ‘with your eyes’.
• Advance for as long as possible on ...
álvaro
gonzálezalorda
@agalorda
Choose a pending
conversation… and
transform it into an
inspiring one.
álvaro
gonzálezalorda
@agalorda
Choose a pending
conversation… and
transform it into an
inspiring one.
álvaro
gonzálezalorda
ÁLVARO
Thanks.
González alorda
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Conversation as a Transformation Tool

Alvaro González Alorda is co-founder and managing partner of emergap, a consulting firm specialised in transformation. He has collaborated with more than 100 companies in 25 countries.

He is a professor at ISEM Fashion Business School, an associate professor at Instituto de Empresa, an educator at FT | IE Corporate Learning Alliance and a visiting professor at INALDE, ESE and IEEM, among other business schools. He studied at the University of Navarra and at IESE Business School, and completed a period of research at Harvard Business School.

He is the author of the books Los próximos 30 años (Alienta, 2010) and The Talking Manager (Alienta 2011).

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  • Sé el primero en comentar

Conversation as a Transformation Tool

  1. 1. ÁLVARO conversation González alorda As a TRANSFORMATION tool 23 FEBRUARY 2017 | LONDON
  2. 2. álvaro gonzálezalorda
  3. 3. álvaro gonzálezalorda
  4. 4. álvaro gonzálezalorda
  5. 5. @agalorda We belong to the #BridgeGeneration that crossed from the analogue world to the digital one. álvaro gonzálezalorda
  6. 6. HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  7. 7. HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  8. 8. RESULTS HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  9. 9. RESULTS efficiency HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  10. 10. RESULTS PROCESSESefficiency HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  11. 11. RESULTS PROCESSESefficiency TRANSFORMATION HIGH COMPETITION low COMPETITION UNSTABLESTABLE THE RIGHT STRATEGY álvaro gonzálezalorda
  12. 12. STRATEGY leadership álvaro gonzálezalorda
  13. 13. @agalorda Nowadays, there is no lack of managers, but a lack of leaders with the capacity to transform. álvaro gonzálezalorda
  14. 14. collaboration álvaro gonzálezalorda
  15. 15. Hey, your side of the boat is sinking! álvaro gonzálezalorda
  16. 16. discipline trust TYPES OF COLLABORATION álvaro gonzálezalorda
  17. 17. defensive discipline trust TYPES OF COLLABORATION álvaro gonzálezalorda
  18. 18. FOLLOW THE RULES defensive discipline trust TYPES OF COLLABORATION álvaro gonzálezalorda
  19. 19. ARTIFICIAL HARMONY FOLLOW THE RULES defensive discipline trust TYPES OF COLLABORATION álvaro gonzálezalorda
  20. 20. ARTIFICIAL HARMONY FOLLOW THE RULES defensive flow discipline trust TYPES OF COLLABORATION álvaro gonzálezalorda
  21. 21. álvaro gonzálezalorda
  22. 22. álvaro gonzálezalorda
  23. 23. álvaro gonzálezalorda
  24. 24. álvaro gonzálezalorda
  25. 25. álvaro gonzálezalorda
  26. 26. There is no human relationship that works without trust, whether it is a marriage, a friendship or a company. Jim Burke, CEO Johnson&Johnson “” álvaro gonzálezalorda
  27. 27. @agalorda Every 60 seconds… álvaro gonzálezalorda
  28. 28. @agalorda Every 60 seconds… álvaro gonzálezalorda 170 millions
  29. 29. FACE-TO-FACE CONVERSATIONS álvaro gonzálezalorda
  30. 30. HIDING álvaro gonzálezalorda
  31. 31. STABBING 2.0 álvaro gonzálezalorda
  32. 32. INEFFICIENCY álvaro gonzálezalorda
  33. 33. @agalorda Less email and more conversations. álvaro gonzálezalorda
  34. 34. @agalorda The quality of your leadership depends on the quality of your conversations. álvaro gonzálezalorda
  35. 35. álvaro gonzálezalorda
  36. 36. EMPATHY THE ARGUMENT TYPES OF CONVERSATION álvaro gonzálezalorda
  37. 37. FRUSTRATION EMPATHY THE ARGUMENT TYPES OF CONVERSATION álvaro gonzálezalorda
  38. 38. REJECTION FRUSTRATION EMPATHY THE ARGUMENT TYPES OF CONVERSATION álvaro gonzálezalorda
  39. 39. REJECTION EXPLOSIONFRUSTRATION EMPATHY THE ARGUMENT TYPES OF CONVERSATION álvaro gonzálezalorda
  40. 40. REJECTION EXPLOSIONFRUSTRATION INSPIRATION EMPATHY THE ARGUMENT TYPES OF CONVERSATION álvaro gonzálezalorda
  41. 41. @agalorda To be inspiring is not to occasionally dazzle someone, like a deer caught in the headlights. álvaro gonzálezalorda
  42. 42. @agalorda Someone inspires you when that person moves you to change your habits and transforms who you are. álvaro gonzálezalorda
  43. 43. tips TO IMPROVE THE ARGUMENT • Identify the real purpose of the conversation. • Design the key messages. Few and convincing. • And back them up with facts and data. álvaro gonzálezalorda
  44. 44. • Change your inner conversation. • Avoid interruptions and listen ‘with your eyes’. • Advance for as long as possible on common ground. Tips TO develop empathy álvaro gonzálezalorda
  45. 45. álvaro gonzálezalorda
  46. 46. @agalorda Choose a pending conversation… and transform it into an inspiring one. álvaro gonzálezalorda
  47. 47. @agalorda Choose a pending conversation… and transform it into an inspiring one. álvaro gonzálezalorda
  48. 48. ÁLVARO Thanks. González alorda

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