Más contenido relacionado


Optimal Impact Trainings by Dan Maxwell, Jr

  1. Your organization’s greatest asset is its human capital; are you investing wisely Optimal Impact Trainings Supercharging Performance.. …By Dan Maxwell, Jr.
  2. Company Overview Optimal Impact Trainings specializes in developing and delivering IMPACT performance training Solutions for middle managers in today’s fast growing organizations. We also run Personal & Business Development Seminars that help individuals get from where they are, to where they want to be on the scale of success. 2
  3. Middle managers, including supervisors and team leaders have a profound impact on the culture, stability and productivity of workplaces. It is therefore crucial they be committed to the goals of the organization and can effectively execute these goals, through effective management of their direct and indirect reports. 3
  4. Organizations MUST focus on the continuous improvement of these essential managers and provide them with the opportunities to succeed. Middle Managers are in communication with a very large percentage of the company, and have a large impact throughout the organization. 4
  6. Training & Capacity Building We offer BESPOKE TRAINING & CAPACITY BUILDING PACKAGE for mid to large size organization with the intension of equipping employees with the skills and knowledge requisite for increased productivity and results.
  7. Background Information The Principal at Optimal Impact Trainings, Daniel A. Maxwell, Jr., has been at the full front of providing corporate capacity building solutions in Liberia and other parts of the world for the last eight years. Some of the clients for whom he’s provided services include: •Ministry of Youth & Sports •Monrovia City Corporation •Ministry of Commerce & Industry •USAID/FED •DirecTV - USA •Primerica Financial Services - USA •Peak Performance Empire - Ghana
  8. The !MPACT Performance Package is designed to supercharge the performance of your workforce giving them the skills they need to drive up productivity and profits: •Effective Customer Service •High Powered Communicating •Managing Workplace Stress •Leading With Influence •Employee Motivation •Building Passionate Teams •Optimal Performance Management (For Mid & Senior Managers Only) . The Package
  9. I. Effective Customer Service Customers today are more sophisticated than they’ve ever been. They live in a world of Facebook, Whatsapp, Instagram, Twittter and a host of other Social Media outlets. And if they’re not satisfied, they don’t hesitate to use these mediums to lash out; the effects, as you know, can be very far reaching. Customer care is the responsibility of every person in an organization. This seminar is designed with every employee in mind. It brings together some of the time tested lessons from customer service as we’ve known it, with latest technological innovations Participants will discover how to make every client connection a positive one—a skill that’s especially crucial during economic downturns.
  10. Adopt a professional style when speaking with difficult/ digital customers. Listen effectively, ask questions and summarize to respond fully to a customer request Develop skills in engaging customers & handling enquiries effectively Reaffirm their status as Brand Ambassadors Effective Customer Service Course Objectives
  11. Customer Service Course Outline Defining Customer Service Establishing customer needs and responding to requests Handling work based customer requests Service recovery Complaint handling practice Building customer relationships Applying the learning and next steps Organizational Success Through Service Excellence
  12. II. High Powered Communication Effective Communications in the workplace boosts productivity, and increases morale. When information is transferred insufficiently or inaccurately, workplace productivity goes down. When employees learn to communicate with heart, information transfer is near 100%
  13. Identify elements of communication process Describe channels of communication at work; Become more persuasive Listen actively Understand and use the power of body language Display ability to give and receive feedbacks; Show ability to deliver effective presentations by using verbal and non verbal language; HP Communications Objectives
  14. Communicating With Heart: Outline What is communication? The elements of communication Factors influencing communication Forms of communication Communication channels Giving job instructions Giving and receiving feedback
  15. III. Managing Workplace Stress Stress has serious implications for organizational performance. Some of the impact that stress can have on an organization include increased employee absence, staff turnover and reduced productivity. In addition, stress is a major cause of conflict at work, undermines positive employee relations, and can also lead to reputational damage.
  16. Given the impact stress has on individual employees, as outlined above, it is not surprising that high employee stress levels tend to be associated with high levels of sickness absence. To deal with these issues, participants will learn the following during the sessions: What is Stress? •What causes stress? •Signs of Stress •Dangers of stress •Myths of Stress •How to manage stress Managing Workplace Stress Objectives
  17. 17 Once participants learn the techniques of true Leadership And Influence, they will be able to build the confidence it takes to take the lead. The more experience they have acting as a genuine leaders, the easier it will be for them. IV Leadership & Influence
  18. 18 Leadership & Influence - Outline Defining Leadership Characteristics of a Leader Leadership Principles Types of Leadership Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart The Art of Persuasion The Principles of Influence Creating Impact
  19. 19 Employee Motivation This employee motivation program will help supervisors and managers create a more dynamic, loyal, and energized workforce. It is not secret. Employees who feel they are valued and recognized for the for the work they do are more motivated, response and productive than those who don’t
  20. 20 Employee Motivation - Objective Define Motivation and how it impacts performance Define motivational theories and how to apply them in the workplace Describe the carrot, the whip and the plant, and how to use it. Explain how fear and desire affect employee motivation Incorporate techniques to create a motivational environment
  21. 21 Building Passionate Teams The Building Passionate Teams workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become top-notch team performers. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
  22. 22 What is a Team? The Traditional Team Self-Directed Teams Valuing the Next member Dealing with E- Teams Team Building Outline
  23. V. Optimal Impact Performance Management Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employees aligned, which improves performance and productivity, is Performance Management.
  24. Define Performance Management Describe How Performance Management Works Conduct Process Assessments Conduct Performance Reviews Set SMART Performance Goals Job Analysis Give 360 degree feedback Create Performance Plans Optimal Impact Performance Management Objectives
  25. Performance Management Outline What is Performance Management? How Performance Management Works Three Phase Process Assessments Performance Reviews SMART Goal Setting Establishing Performance Goals Strategic Planning Motivation
  26. Open discussion Case study Self- assessment Role-play Brainstorm Training Methodology OIT will use participatory methods and approaches to ensure that learning takes place.
  27. 27 Expected Results •Higher Customer Service Index •Dramatically improved communication horizontally and vertically. •Workplace wellness. Less stress, less sick time… •Leaders become more supportive of each other and of the staff. Fewer power struggles •Employees enjoy coming to work •Much stronger relationships. People develop a deeper appreciation for each other. Tough employee issues like conflict and manipulation settle down. •Leaders and employees work smarter not harder. •Higher productivity. Leaders have effective performance management tools to assist self and others to develop innovative work style options and work life balance.
  28. 28 Master Trainer -Daniel Agbetsi Maxwell, Jr. Daniel is self-starter with demonstrated ability to yield maximum results under tough conditions. Dan is affiliated with the American Society for Training & Development, and the International Society for Performance Improvement ® He brings over 10 years of professional training experience having conducted trainings for a number of private and public organizations In the USA, Ghana & Liberia:
  29. 29 Other Course Available Administrative Office Procedures Anger Management Appreciative Inquiry Assertiveness And Self-Confidence Basic Bookkeeping Body Language Basics Budgets And Financial Reports Business Acumen Business Ethics Business Etiquette Business Succession Planning Business Writing Change Management Coaching And Mentoring
  30. 30 Communication Strategies Conducting Annual Employee Reviews Conflict Resolution Creative Problem Solving Critical Thinking Emotional Intelligence Employee Onboarding Entrepreneurship Event Planning Facilitation Skills
  31. 31 Contact Information Optimal Impact Trainings CTCOM Complex Yealla Motel Junction Joe Bar, Paynesville Montserrado Co., Liberia Daniel Agbetsi Maxwell, Jr. CEO / Master Trainer Cell: +231 886 422 210 / 777 422 210 Email:
  32. 32 The End