2. Every esthetician should begin their day by reviewing their
appointment schedule and ensuring they know which
clients are coming into the spa, and what services they’ll
need. Many skin care specialists use the free time between
clients to call and remind future appointments that they’re
scheduled in the near future, which greatly reduces no-
shows. Knowing the itinerary for the day can be very helpful
for the skin care expert to mentally prepare.
3. Many estheticians then set up their room and get organized. They ensure
their private room is clean, organized and tidy. With so many parts of the
tool kit, it’s important to stay organized so the professional can find what
they need quickly when a client is in the chair. They then sterilize
equipment and clean work areas. Estheticians also often “set the mood”
in their offices, sometimes through dimmer lighting, relaxing music, or
pleasantly scented steam.
4. Because an esthetician is licensed to skin care and makeup services, and
every single person’s skin has different needs, the specialist should always
consult with the client about their challenges, preferences and skin
allergies. The appointment generally begins with the client consultation,
where you will ask a number of questions to learn what the client wants
you to do. When you reach a full understanding of what the client wants,
the services can then begin. This time should also be used to get to know
your client on a more personal level – their tastes, interests, preferences,
about their family, job, and so on. Building a personal relationship with your
clients leads to customer retention and referrals.
5. This part could include cleansing the clients’ skin with water, special
soaps, creams or lotions selected specifically for their skin types. You can
talk the client through how to properly cleanse and care for their skin. You
may apply creams, lotions, tonics and other solutions to address the
specific client’s skin imperfections. Some clients may need blackhead
extractions or hair removal services like waxing. Most facials and esthetics
services involve some elements of gentle massage for relaxation and
stimulating the skin. The goal is for every client to leave with their skin
looking and feeling better than when they came in. Each appointment is
completely custom to the client.
6. When the appointment is complete, every esthetician should tell the
client when they would like to see the customer next, and try to get them
to book their next appointment before they pay and leave. Also let them
know about any upcoming specials or promotions, and inform them of
any referral discounts you offer if they send friends and family to your
office. For example, “I can get you scheduled right now if you like. And
don’t forget that if you refer a friend, you get 10% off your next facial!”
Licensed skin care experts should remind their happy, loyal customers that
they love referral business so you can continue to grow your clientele!