1. AIM HOME SERVICES
Product SpecificTraining Day 1

2. DAY 1
1) Introduction – Certified Property Solutions & Bond Cleaning
Australia
2) Who we are – Meet our team:
3) Who our clients are:
4) What Real Estate Agents Expect:
5) Types of Houses
6) Different Areas of a property
7) What services we offer – videos – Bond Clean, Carpet Clean, Pest
Management,Curtains, Leather, Upholstery and Mattress
Cleaning.

3. ABOUT US
 Matt and KristyTrede own this family owned, locally run business.They
run 19 sub-contractors and a customer care team in the office of 7 team
members.When it comes to bond cleaning or end lease cleaning in
Brisbane we are the experts.
 Matthew and Kristy are both accredited with nationally and internationally
recognized certification on Property Solutions & Bond Cleaning Australia

4.  Where we provide our services?
 We offer Bond cleaning solutions for Brisbane and its surrounding areas: Gold
Coast, Bayside and Bay Islands, Caboolture, Bribie Island, Ipswich andToowoomba.
Our highly trained end lease cleaners and carpet cleaning technician’s promise to
always give you 100%.
 What we pride ourselves on?
 We pride ourselves on our exceptional quality and customer service providing our
clientèle with a premium clean at a competitive price. Also we can claim
something no other company can and that in the last 8 years we have help over
15,000 people get there bond back in Brisbane.
 Why should you trust us?
 Aim Home Services currently provides their services to over 75 Real Estates
throughout Brisbane and its surrounds.
 Aim Home Services has a team of 10 carpet cleaners and 9 Bond Cleaners.
 They are fully accredited and trained through the industry Professional organisation
– JenaDyco and accredited by – IICRC. All our accredited carpet cleaners hold a Qld
Health Pest Management license and are fully insured for your protection.
 Aim Home Services Provides all their Professional End of Lease cleaners and Carpet
Cleaners with ongoing up to date training.

5. OUR TEAM

6. OUR CLIENTS:

7. AIM HOME SERVICES
Carpet Cleaning
Bond Cleaning
Stain Removal
Pest Control
Water Damage
Upholstery Cleaning
Carpet Repair and
Reinstallation
Mattress Cleaning
Rug Cleaning
Curtain Cleaning
Garden Maintenance

8. TYPES OF HOUSES

9. UNIT

10. DUPLEX
TOWNHOUSE

11. 3 STOREYTOWNHOUSE

12. 1 LEVEL HOUSE 2 LEVEL HOUSE

13. 3 LEVEL HOUSE

14. BOND CLEANING

15. WHAT IS A BOND?
 1. a thing used to tie something or to fasten things
together.

16. BOND CLEANING

17. AIM HOME SERVICES
Our full bond cleans include the following:
Architraves
Light fittings
Fans
Aircon's and filters
Windows
Window sills / tracks
Skirting boards
Light spot clean of walls
Doors
Door frames
Wardrobe
Wardrobe door
Wardrobe door tracks
Kitchen cupboards, draws
Range hood
Bathroom cupbaords
Bath
Shower
Tiles
Shower screens
We offer a range of other services:
Curtain and blind cleaning
Full wall washing
External cleaning
and much more
Bond Cleaning

18. DIFFERENT AREAS OF A
PROPERTY

19. BEDROOM
BATHROOM

20. BATHROOM WITH LAUNDRY

21. SEPARATE TOILET
KITCHEN

22. LIVING / DINING AREA
RUMPUS ROOM

23. GETTING HOW MANY AREAS IN A PROPERTY
Bedroom 3
Bathroom 2
SeparateToilet 1
Laundry 1
Kitchen 1
Living and Dining 2
Any other rooms like study / media room none
Total 10

24. BOND CLEANING
 Ok Great. We have 100% Guaranteed on all of our services! So any concerns, we
absolutely will be back there to fix it for you, free of charge. Our clean includes
everything internal from lights, light fitting, fans, aircon units, architraves,
windows, window frames, window tracks, doors, door frames, skirting boards, the
walls are spot cleaned, all wardrobes, cupboards, and draws are cleaned out, the
bath, shower and toilet areas are all cleaned and given a calcium treatment, all
kitchen areas, cupboards, draws bench tops are degreased and cleaned out. Also
we are currently including for you absolutely free of charge free oven cleaning
(which is to the value of $225)

25. Carpet Cleaning AIM HOME SERVICES
Pre-SprayTreatment
Application of detergent with a sprayer
Then it is agitated to help loosen the soil in the carpets
HotWater Extraction
Hot water is then injected under pressure into the carpet
This rinses the suspended dirt and detergents to the surface
This is then extracted with a powerful vacuum which extracts 90-95% of the
moisture
DryingTime
DryingTime is between 2-6 hours
Carpet is safe to walk on straight away

26. Basic Steam
Cleaning
1. Pre Inspection
2. Pre Spot
application
3. Pre-condition
carpet
4. Extract/Clear-
water rinse
5. Neatralise PH
Balance
6. Groom and set
carpet pile
7. Post Inspection
Manufacturerʼs-
Recommended
Cleaning Process
1. Pre Inspection
2. Pre-vacuum
carpeting
3. Use corner
guards and entry
mats
4. Pre Spot
application
5. Pre-condition
carpet
6. Extract/Clear-water
rinse
7. Neatralise PH
Balance
8. Deodorise and
Sanitise Treatment
9. Block and tab
furniture
Apply Fabric Protector
• Extends the life of the
carpet fibers.
• Makes future cleaning
easier.
• Helps prevent staining.
Six-Month SpotAnd Spill
Warranty
• Six-month spot and spill
warranty, petstains
excluded.
Manufacturerʼs-
Recommended Cleaning
Process (Items 1 to 12)
Furniture Moving &
Baseboard Cleaning
• Breakables to be
removed by clients
•Pianos, file cabinets,
bookshelves, pooltables,
entertainment centers,
excludedfrom moving
• Clean and wipe all
baseboards
Apply Fabric Protector
Six-Month Spot And Spill
Warranty
Manufacturerʼs-
Recommended Cleaning
Process

27. CARPET REPAIR

28. Carpet Repair AIM HOME SERVICES
The most common types of repairs our carpet repair team are called to are
inserting patches to replace worn or damaged sections of carpet, stair carpet
repairs and repairs to faulty carpet joins. Common problems would include
cigarette burns, iron burns, bleach, red wine, pet stains, tears and rips etc.
Repairing carpets in this way involves cutting out the affected area and then
replacing it with a spare piece of carpet which has been cut to fit.The carpet repair
is then glued into position using the unique EasyGlide System. Clearly, you will
need to have a spare piece of carpet available for this type of carpet repair.This
can often be accomplished by taking material from underneath a piece of
furniture.

29. Upholstery Cleaning AIM HOME SERVICES
Whether your upholstery is heavily or lightly soiled, our 10 step cleaning process is
designed to restore your upholstery to as close to original condition as possible.
We can clean all types of upholstery, even the most delicate of fabrics.

30. AIM HOME SERVICES
Here's how it works:

1. Initial Pre-Inspection
First, we will identify any conditions that may present cleaning challenges such as permanent stains, sunlight
damage and to assess the best cleaning method to gain the best result possible for you. We will also give you an
evaluation of what kind of results we expect.
2. Pre-Vacuum
Dry soil removal is the most important step in cleaning any textile. Your curtains will be completely vacuumed to
remove dust and dry soils.
3. Detergent
A mild detergent or cleaning solution is lightly sprayed or misted onto the curtains to help displace and lift any soils
still in the fabric
4. Microfibre Mits
Special micro-fibre mits are used to remove the soil.
5. Post Spot
Removal of any spots not removed during the chemical sponge process will be treated with the appropriate
professional cleaning agent.
6. Deodoriser and Sanitiser
A deodorising or sanitising product, we make just for your curtains, this leaves your curtains smelling fresh and free
from allergens.
Curtain Cleaning

31. AIM HOME SERVICES
In the olden days Pest Controllers were called EXTERMINATORS and that was exactly what they would do.They would use
pesticides that would kill a brown dog, you, your family and himself, which meant that they would have to have several
regular yearly blood tests for buildup of the organophosphates in their blood stream.
Now with the wonderful advances in pesticides using naturally occurring Pyrethrum which is the name of a plant in the
chrysanthemum family and the insecticidal goo that is extracted from it. Scientists have created a new line of Pesticides
that pin point target with effectiveness just the pest species we are looking to manage.
Integrated Pest Management is a more holistic approach to managing pest species in our surrounding environment. It looks
at the whole instead of just splashing around deadly chemicals, Pest ManagementTechnicians look at all aspects of
managing the pest population from;
Preventative Measures
Sanitation
Chemicals Applied
The pest management technician will do a complete examination of the property looking for access points and making
suggestions to help you repair or maintain physical barriers.They will also look at sanitation and make sure to make
suggestions about removing food sources, either by cleaning up greasy surfaces that don’t usually see the light of day, or
covering and sealing food in order to make the area less hospitable for pests. Finally we apply pesticides in and around the
area in order to target the specific problems or challenges being faced.
These three measures mean that you receive our patented pyramid of protection, an all-encompassing pest management
solution that not only looks at treating the existing problem but also helps to prepare the area to ensure risk of future
infestations are minimized.
With our family friendly pesticides that are used with low to no mammalian toxicity we use in line with our environmentally
friendly and corporate harm reduction strategy we ensure the safety of you, your family and your pets whilst killing pests
fast.
Pest Control

32. AIM HOME SERVICESPest Control