Ajay Kumar Y has over 10 years of experience in financial analysis and insurance claims processing. He currently works as a Financial Analyst for HSBC, where he analyzes insurance claims to determine liability and ensure optimal customer service. Previously, he was a Subject Matter Expert and Process Developer for Genpact, where he specialized in financial spreading and business insurance. He also has experience as a Team Leader for India Info line in their Equity department. Ajay holds an MBA and Bachelor's degree in Commerce. He has strong skills in claims handling, risk assessment, financial analysis, and policy interpretation.

1. AJAY KUMAR Y
FINANCIAL ANALYST
 (0091) 868-620-6602  Email: ajsinger5@gmail.com
Experience Summary
FINANCIAL ANALYST-INSURANCE CLAIMS – CONSUMER LOANS, CREDIT CARDS, AUTO
MOBILE AND STOCKS
Dedicated insurance professionalwith more than 5 years of experience handled with investigating and
processing consumer loans,credit cards and automobile insurance claims. Excel in analyzing
damages/causes,interpreting policies and negotiating payment solutions.Effectively manage multiple,
high-priority projects and take pride in providing exemplary customer service.
Key Skills
 Claims Handling and Investigations
 Risk Assessment
 Financial spreading
 Management Reports and Calls
 Claims Reports and Documentation
 Policy Interpretation
 Confidential Records Management
 Stock broking
Job History
 Working as Financial Analyst in HSBC from July 2015 to till date
 Worked as Subject Matter Expert in Genpact ind ltd from November 2011 to
January-2015
 Worked as a Team leader in India Info line ltd from September 2010 to October
2011
Education
 Pursued M.B.A from MAGNUS BUSINESS SCHOOL IN 2008-10,Hyderabad.
 Pursued B.COM from KAKATIYA UNIVERSITY in April-2008,Warangal.
Engagement Overview
Experience #1
Company HSBC
Project Name & Client HSBC UK PPI claims,
Responsibilities:
Claims Analyst
Analyze claims to determine extent of company’s liability, make approval or denial
decisions according to Bank records in accordance with policy provisions.
Collaborate with Claims Management Companies (CMC) to correct errors, rectify
omissions and investigate questionable issues.
Outcomes:
 As part ofthe InitialContact Team(ICT) examine the details to determine ifthe
complaint is within the department’s remit thus ensuringit is a PPI complaint.
 Log the complaint on the Service FeedbackPanel(SFP)if it has not already been
logged.
 Send an acknowledgement letterto thecustomerto keep himinformed that his
complaint has reached theright department andis underinvestigation.
 Accreted in Span of25 day from the joining started working forthe live cases.
 Completed more than 400 claims throughouttenure.Providedoptimumservice to
each policyholder’s request,doing bestservice and identified fraudulentclaims.
 Handling the different queues and based on therequestdairies therequestto other
departments.
 Selected by supervisorto assist with file closures; resolve complex claims-

2. processing issues; participate in quality-control process handling and monitor
claim status updates.
 Maintained a superior quality rating of 94% in request handling and claims
resolution from joining onwards, exceeding the 85% departmental goal.
Duration From 7/15 to present
Experience #2
Company GENPACT
Project Name & Client Non GM-Financials for ALLY bank
Client Details Ally Financial Inc., previously known as GMAC Inc., (General motors’
Acceptance Corporation)
Duration From November- 2011 to January-2015
Responsibilities:
1)Financial spreading
2)Business Insurance
1)Financial spreading
 Joined as process developerand was promoted in given criteria with
achievements for developments made in process.And is promoted as SME
on Dec-2012
 SME of the process managing five members of team for manipulating and
training new onboard members relating to process updates and amendments
made.
 Responsible for entering received financials from different dealers of
different automotive companies into a application called
CARRS(Commercial automated risk rating system).
 Here, we enter all the entries of received financials and check the given
entries are genuine are not.
 Expedition with the dealers transactions are compared with Day/Month
supply.
 Basing upon the dealer financial position in relation to net profit /loss of the
company and expenses it is rated.
 Projects are made upon different financials like different templates,
combined statements and CPA(Certified Programmed Accounting).
 Preparing Weekly reports that are prepared on weekly and monthly basis.
 Maintaining TAT for the allotted work and completing them without
defects in given entries
 Calling different RBC’s analysts for issues and confirmations related to
different financials for those particular dealers.
 Sending E-mail for clarifications to different RBC’s for financials defects
occurred and received like illegible prints, net profit not matching with
balance sheet and income statement, etc.,
 Preparing Standard Format of different financial statements basing upon
the financial transactions and accounting information.
 Entered financials into CARRS applications are reviewed by review team
and is rated for eligibility of particular dealer is rated basing upon their
particular criteria.
 Acquired knowledge of most of the crucial statements and was
acknowledged for it.
 Received appreciating mails from customers for quick and quality work.
 Contributed towards quality check for various statements.
 Maintained and regulated in sending daily reports.
 Maintaining good co-ordination among team members to reach target on
high volume periods.

3.  Being lean certified, executed few lean ideas to maintain TAT.
Maintain proper report of received financials along with received financials through
e-mails and having good control of completing tem within a period of span
2)Business Insurance
 Export Weekly Report of Expired PDN’s Data from Web Tool.
 Working in all terms of activity such as doing all types of Follow-Up’s to
get Updated Renewed certificate.
 Verification of certificates of different Universal Companies states in US
for ALLY customers.
 Verifying and Processing of Vehicle dealer Insurance renewal and updating
the application with the most recent Certificates on regular basis.
 Accepting continues changing Insurance process.
 Stretching on continues basis to meet the client and manager’s requirement
 Updating Nine Coverage’s with Nineteen Criteria’s as per the Latest
Updates.
 Pitching in all the Activities maintaining of Data, monthly Quality Check,
preparing of Mismatch match report (Reconciling).
 Updating the Renewed certificate in Web Tool.
 Uploading of File Net on Daily basis.
 Completion of File Net.
 Cancellation of PDN’s.
 Sending Mails to RBC and Agents.
 Ensure all process documents Uploaded in Web Tool.
 Respond to customer inquiries and resolve disputes and/ or escalate for
resolution
 Maintaining the Audit score (Client side).
 Maintaining capacity utilization of team on monthly basis.
Role Process Developer and SME
Solution Environment Application: CARRS
Backup Software : IBM File net backup
Experience #3
Company India Info line ltd.
Client Details India Info line Limited (IIL)
Duration From September- 2010 to October-2011
Responsibilities  Giving service to the clients and convince the clients to do regular trade in
stock market.
 Dealing financial products of the company(Demat A/C, Trading
A/C,IPO,FPO,MUTUAL FUND, INSURANCE )
 Doing business expansion with franchisee’s.
 Giving offline trading service to the clients.

4.  Heading the Equity & Commodities dealing desk.
 Responsible to handle existing clients.
 Responsible for taking of investment of Clients & generate volume through
the investments.
 Going through the Debit, Credit report of the clients.
 Collection of payment and depositing in bank within pay in time.
 Processing of DP Slips through online DP back Office.
 Taking care of Clients Depository Services.
 Intimating pay in and pay out shortage of scripts to the clients.
Role Team leader in Equity department
Solution Environment OS : Trader Terminal 5