HowToCreateAnActionableServiceCatalog

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Andrew Kramer

Best-practices for creating an ITILv3-compliant actionable service catalog that delivers real business value.

Technology Business

// How to Create an Actionable Service Catalog

Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is a Service Catalog? ,[object Object],[object Object],[object Object]

Why Service Catalog? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Service Catalog Adoption ,[object Object]

What Problems will it Solve? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Common Approach - DIY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Challenge with DIY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Common Phases ,[object Object],[object Object],[object Object],[object Object],[object Object]

Where to Start, Path to Success Types of Services and Perceived Value to Business IT efficiency Business value LOW HIGH HIGH ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Over the years, organizations' IT Infrastructures have grown and developed, and there may not be a clear picture of all the Services currently being provided and the Customers of each. In order to establish an accurate picture, it is recommended that an IT Service Catalogue is produced.” - ITIL Best Practice for Service Delivery, OGC

Do’s And Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is a commercial Service Catalog software solution? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Commercial Service Catalog Software Defined

Typical Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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