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  1. 1. AKANKS HA YADAV BATCH :A4 (2014)
  3. 3. ACKNOWLEDGEMENT I am very greatful to Frankfinn Institute Of Airhostess Training for giving us this travel assignment. I am also greatful to my faculty Mr. Khan for his guidance and ssupport. Through this assignment we came to know more about the Aviation industry and the world. I am greatful to Frankfinn Institute for guiding me ahead with my difficulties and being my encouragement and support throughout. - AKANKSHA YADAV A4 BATCH ( 2014)
  4. 4. REQUIREMENT ( PASSANGER DETAILS)  I Ms. Akanksha Yadav , managing director of POOJA TRAVEL AGENCY.  Mr. Vinod Kapoor ,wants to go on a trip with hi wife and son abhishek who is 10 year old.  Mr. Vinod stated that his son is very fond of visiting zoo ,safari parks and beaches.  The entire package is planned out considering the requirements of the child.
  5. 5. TOUR PACKAGE DETILS  AUSTRAILIA TOUR -6D/5N  INR- 1,25,255/-  THILAND TOUR-6D/5N  INR-85,899/-  TOTAL FAIR -2,11,154/-  Inclusive of return airfare + taxes, airport transfer, buffet breakfast and dinner, hotel accommodation.
  6. 6. DOCUMENTS REQUIRED FOR THE TRIP TO AUSTRALIA A valid passport or other valid travel documents. A valid visa or authority to enter Australia ( including electronic visas). A completed and signed incoming passenger card including health and character declaration.
  7. 7. ITENARY FOR THE TRIP •Departure from Chatrapati Shivaji international airport ,Mumbai (BOM) •Journey by Air India BOM-KUL-MEL,20 NOV 2013 at 1315 hrs. •Arrival (KUL)-2055 hrs. •Departure -2230 hrs.
  8. 8. AUSTRALIA!!!!
  9. 9. CUSTOMS RULES IN AUSTRALIA ( IMPORT REGULATIONS)  Free import provide goods are carried by passenger.  GROUP 1: General goods not exceeding AUD 900 for passenger 18 years and over( AUD 450 for passenger under 18 years), including gifts, cameras, electronic goods ,perfumes ,sports equipments etc. Personal goods are free from duty and taxes if they are : owned and used by passenger overseas by 12 months or more imported temporarily ( a security may be required by customs)  GROUP 2: ALCOHOL. 2.25 ltrs. Of alcoholic beverages per person aged 18 yrs and above.  GROUP 3- Tobacco: 250 cigrates or 250 grams of tobacco products per person 18 years and above. One open packet containing 25 cigrates or less is also allowed.
  10. 10. CURRENCY RULES -CURRENCY EXPORT REGULATIONS:  Local currency (Australian dollars AUD) and foreign currencies: no restrictions up to AUD 10,000; ( or equivalent in freely convertible currency) Warning: Any amount of Australian or foreign currency in coins and bank notes exceeding AUD 10,000; ( or equivalent in freely convertible currency) has to be declared in a Cross Border Movement Report (CBMR).  Other than coins and bank notes : travelers entering/departing Australia must declare if requested one of the following barear negotiable instrument (BNI): o Bill of exchange o Chaque o Promissory notes o Barear bond o Traveler's chaque o Money order ,postal order or similar order. o Negotiable instruments not covered by any of the above paragraphs
  11. 11. AUSTRALIA: Capital : Canberra Language: English Currency : 1 Australian dollar= 53.4873535 INR Australian time difference= GMT+ 9.5
  12. 12. MELBORNE
  13. 13. DAY 1 •Arrival at Melbourne Airport (MEL), at 0920 hours ,21 November 2013. •A Tourist Bus will be accompany the passenger to the hotel. • Booking done in the best hotel in Melbourne city, MANTRA TULLAMARINE HOTEL
  15. 15. HISTORY  The passenger take rest in their rooms and freshen up. Have breakfast in the hotel .  They are taken for the ride along the great ocean road. The railroad idea was rejected when the costal residents begin calling for easy transport.  Hence, construction begin on the great ocean road in 1919. The great ocean road was officially opened in 1932.
  16. 16. . After the ride, passenger will return to the hotel in the afternoon.  They have lunch and rest in afternoon.  In the evening a tour of Melbourne city is taken.  Every evening a pared is performed by penguins in the Philip island
  18. 18. SOUTHERN STAR -OPENING Another beautiful place to see in the southern star. The project undertaken by ING REAL ESTATE and managed by Hansan Yunchen. The cost of $ 100 million to construct between 2006-2008,and was expected to attract 1.5 million visitors to attract every year.
  21. 21. DAY -4 ( 23 NOV 2013) On 23 November 2013- 0830 hrs departure for Sydney via Virgin Australia 895 – MEL-SYD. Arrival at Sydney (SYD) airport at 1055 hrs,23 November 2013.
  23. 23.  RECEPTION  ROOMS
  24. 24. HOLIDAY IN SYDNEY.....
  25. 25. “Soak up Sydney's gorgeous harbor ,attractive outdoor lifestyle and great natural beauty.” Learn to surf at BONDI BEACHES or swim in the calm waters of COOGEE. KAYAK under the SYDNEY HARBOUR BRIDGE or wave at the Opera House as you ride a ferry across the harbor to manly.
  26. 26. DAY-4 THE BONDI BEACH  ‘BONDI’ or ‘BOONDI’ is an Aboriginal word meaning water breaking over rocks or noise of water breaking over rocks.  The Australian Museum states that Bondi means “ a place where a flight of nulls took place”.
  27. 27. DAY-5 GOLD COAST SEA WORLD  After breakfast, depart for a full filled tour of sea world, on seat in coach basis.  Sea world is a marine mammal park ,oceanrium, and theme park located on the Gold Coast , Queen’s land Australia. It includes rides ,animal exhibits ,shows ect.  Some of the popular rides and shows are Sea Viper, Jet Rescue, Pirates Unleashed, Fish Detective,ect  You will be transferred back to hotel on seat on coach basis.
  28. 28. OPERA HOUSE  The opera house is a replica of the Lotus Temple in India.  The Sydney opera House is a multi-venue performing arts centre in the Australian city of Sydney.  It was conceived and largely built by Danish architect,Jorn Ustan , final opening in 1973 after a long gestation starting with his competition –winning design in 1957.
  29. 29. DAY-6 THE GREAT BARRIER REEF  The great barrier reef is a great and extremely ancient, enormous host of living things, perhaps as much as twenty million years.  There is a diverse range of living organisms such as coral,algea,sponges,snakes,fish warms,starfish,tortuls,mollucus ,snake, and an extraordinary array of thousands of species of plants and animals.
  30. 30. DAY-7 Departure from Sydney (SYD) airport, at 1515 hrs- 26 nov 2013 ;SYD- BKK via JETSTAR 27. Arrival at BANKOK,THAILAND at 2030 hours.
  31. 31. THAILAND
  32. 32. DOCUMENTS REQUIRED FOR THE TRIP TO THAILAND  You need a valid passport that will not expire within next six months .Your passport must have an empty page for visa.  You will need at least two 2-by -2 inch passport size photos .They should be full face photos with a light colour background , taken within the six months of the date of your application.  You will need to provide a copy of your itinerary for your Thailand trip or proof of a round-trip airline ticket.  You will need copy of your recent Bank statement ,that shows an available balance of at least $ 500 per individual or $ 1,000 for a family.
  33. 33. EXPERT REGULATIONS: Free export of tobacco products and/or tobacco : any quality.  Prohibited ( without license):  Antique or objects of art ,whether officially registered as art or not . Religious articles(excluding a small Buddha image normally carried on person ).
  34. 34. CURRENCY RULES  Currency Import Regulations: Local currency : up to THB 50,000- per person or THB 10,000 ; per family holding one passport. Foreign currencies : unlimited however ,amount of foreign currency exceeding USD 20,000:- (or equivalent) must be declared to a custom officer upon arrival of all travelers.  Currency Export Regulations: Local currency : up to THB 50,000 per person or THB 10,000 ; per family holding one passport. Foreign currencies : unlimited however ,amount of foreign currency exceeding USD 20,000:- (or equivalent) must be declared to a custom officer upon arrival of all travelers.
  35. 35. BANGKOK
  36. 36. BANGKOK Welcome to Bangkok ,one of the most cosmopolitan and contrasting, compelling of Asian cities. A steamy pulsating, yet smiling metropolis of more than ten million, intense at first, but addictive as anything. Bangkok is a national treasure house and Thailand spiritual, political ,commercial. Educational ands diplomatic centre. Major tourist attractions including glittering Buddhist temples ,places ,timeless ,Venice of the east ,canal and river senses ,classic dance ,extravaganzas, and numerous shopping centers. ARRIVAL TO PATTAYA: After your arrival in Bangkok ,and transferred to Pattaya which is a short 2 hours drive from Bangkok .check in to the hotel . TIME TO RELAX!!!
  37. 37. DAY -8 THE ALCAZAR SHOW WITH CULTURAL ELEPHANT SHOW  A world famous cabaret, featuring a grand theater with 1200 seats and thousands of watt of pulsating sound the Alcazar show is a unique blend of acting ,dancing, design, stage and glamorous actors performing together in an unforgetfull mélange of light, sound and colour .truly a visit to this show will make your journey worthy. Overnight at hotel .
  38. 38. DAY -9 PATTAYA-CORAL ISLAND  After breakfast ,you will be transferred to the sparking blue water of Gulf of Thailand by a speedboat and arrive at the idyllic CORAL ISLAND (KOH LAN), where you will spend the day luxuriating under the welcoming tropical sun. you can lounge, swim, parasailing or simply enjoy the sun at the island’s golden beaches. You all have the viewing the coral island around and boats or diving.  Upon the return from the island you will enjoy a scrumptious Thai lunch. Later return back to the hotel. Overnight at hotel.
  39. 39. CORAL ISLAND
  40. 40. DAY-10 CITY AND TEMPLE TOUR  After buffet breakfast to the hotel , check out of the hotel , you will make the pleasant journey back to Bangkok. Later on , enroute proceed for half day city tour on seat in coach bases. Bangkok takes great pride in a large number of fascinating temples around the capital . The major once normally visited are Golden Buddha Temple- watt trimits- housing a 5 and a half tone solid golden Buddha statue. Reclining Buddha Temple- watt po-46ft. Tall, reclining Buddha statue. check in to the hotel. You can shop as in the floating markets as Bangkok is famous for electronics and best cloths, overnight stay at hotel.
  42. 42. DAY -11 BANGKOK TOUR  After buffet breakfast in the hotel ,you can take a optional tour of full day to SAFARI WORLD with MARINR PARK ,with extra charges .Thailand’s greatest open zoo and leisure park that offers a great variety of entertainment for everyone. Whether it is an exciting safari drive through the picturesque African wilderness setting ,an intimate encounter with our friendly dolphins or an action pack spectacular stunts, safari world has it all, overnight stay in hotel at Bangkok.
  45. 45. Dream world  Enjoy the American breakfast at the hotel and the we will take you to the Dream World with Snow Town, the land of world class happiness.  You will experience spectacular atmosphere, have fun with numerous rides at its four of Dream world Plaza, Dream World Garden, Fantasy Land, Adventure Land.  Also be thrilled by the Hollywood Live Action Show.  Overnight stay at the hotel.
  46. 46. DEPARTURE 2 DECEMBER 2013  Depart Thailand From Bangkok airport.  BKK-BOM via Indigo 32 .  Departure at 1335 hrs. on 2 December 2013.  Arrival at Mumbai airport – 1650 hours.
  47. 47. AT THE CHECK-IN COUNTER  At check-in counter the passport and visas are checked.  After this, the boarding card is handed over to the passenger that includes his name ,flight number, gate number, seat number, meal preferences,etc.  His baggage is weighed and kept on the convayer belt as check-in baggage.  The permitted total weight for a checked baggage for an economy class passenger is 20 kgs per passenger.
  48. 48. AT THE IMMIGRATION DEPARTMENT  The immigration officer will confirm all the details in the passport .  He will confirm whether the photo in the passport is same as your face.  He will check the visa and ask few questions related to your trip.  Example:- What was your purpose of your trip to that country?
  49. 49. AT THE CUSTOM COUNTER  After the immigration counter the passenger moved further to the custom counter.  If any passenger is carrying any valuable material with him ,if yes, then he has to declare it to the custom department.  If he fears that his material will get damaged during the journey , he can declare the value of that material .  Value declaration s for those materials which are above USD 1500 and below USD 2500.
  50. 50. SECURITY CHECK-IN AREA  After being checked by the custom department then comes security area.  It is also known as the holding area .  Here, the passenger are seated ,until their flight’s announcement.  after the announcement the passenger board the flight.
  51. 51. ROUTE MAP
  52. 52. INTERNATIONAL TRAVEL ORGANISATIONS  INTRODUCTION:  In order to enter in the travel industry , one must know the basic knowledge about the arrangements made by the various organizations for passenger travel and airline flight organizations 1. IATA(International Air Transport Associations) 2. UFTAA(Universal Federation Of Travel Agent’s Associations) 3. PATA( Pacific Area Travel Associations) 4. ICAO(International Civil Aviation Organization) 5. WARSAW CONVENTION 6. MONTREAL CONVENTION 7. CHICAGO CONVENTION
  53. 53. IATA(International Air Transport Associations)  IATA was formed in April 1945, in Havana, Cuba. It is the successor to the International Air Traffic Association, founded in The Hague in 1919.  IATA had 57 members from 31 nations, mostly in Europe and North America. Today it has over 270 members from more than 140 nations in every part of the globe.  MOTTO:- “to represent, lead and serve the airline industry”.
  54. 54. UFTAA (Universal Federation Of Travel Agent’s Assertions)  The United Federation of Travel Agents’ Associations (UFTAA) emanates from the Universal Federation of Travel Agents’ Associations created in Rome, Italy, on November 22nd, 1966.  UFTAA was originally founded as a result of a merger of two large world organizations, FIAV and UOTAA, recognizing the need to unify travel agencies and tour-operators into one international federation.
  55. 55. PATA(Pacific Area Travel Associations)  Since 1951 PATA has led from the front as the leading voice and authority on travel and tourism in the Asia Pacific region  PATA’s events are create millions of dollars of new business each year for its members  Thousands of travel professionals belong to 41 active PATA chapters worldwide and participate in a wide range of PATA and industry events.
  56. 56. ICAO(International Civil Aviation Organization)  A specialized agency of the United Nations, the International Civil Aviation Organization (ICAO) was created in 1944 to promote the safe and orderly development of International Civil Aviation throughout the world.  It sets standards and regulations necessary for aviation safety, security, efficiency and regularity, as well as for aviation environmental protection.  The Organization serves as the forum for cooperation in all fields of civil aviation among its 191 Member States.
  57. 57. WARSAW CONVENTION  The Warsaw Convention is an international convention which regulates liability for international carriage of persons, luggage or goods performed by aircraft for reward.  The Montreal Convention, signed in 1999, replaced the Warsaw Convention system.
  58. 58. MONTREAL CONVENTION  the Warsaw system were increasingly considered to be widely insufficient when compared with today’s economic and social standards.  As a result, further attempts were made to increase the liability limits. Moreover, the need was felt to have the Warsaw system reviewed and revised into a more uniform system.  This resulted in the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999
  59. 59. CHIAGO CONVENTION  The Convention on International Civil Aviation, also known as the Chicago Convention, established the International Civil Aviation Organization (ICAO), a specialized agency of the United Nations charged with coordinating and regulating international air travel.  Adopted in 1944, this treaty established The rights of signatory states over their territorial airspace, and laid down the basic principles relating to international transport of dangerous goods by air.
  60. 60. AIR FREEDOM RIGHTS FIRST FREEDOM: The freedom to overfly a foreign country (A) from a home country en-route to another( B) without landing. Also called the transit freedom.
  61. 61. SECOND FREEDOM:  The freedom to stop in a foreign country for a technical / refueling purpose only. A flight from a home country(A) can land in another country(B) for other purpose than carrying passenger, such as refueling, maintenance , or emergencies
  62. 62. THIRD FREEDOM The freedom to carry traffic from a home country (A) to another country (B) for a purpose of commercial services.
  63. 63. FOURTH FREEDOM  The freedom to carry traffic from the country (B) to the home country (A) for commercial purpose.
  64. 64. FIFTH FREEDOM  The freedom to carry traffic between two foreign countries on a flight that either originated in or is destined to the carrier’s home country(A). It enables airline to carry passenger from (A) country to the intermediate country (B) and then fly to the another country (C ) with the right to pick passengers from the intermediate country
  65. 65. SIXTH FREEDOM  The “unofficial” freedom to carry passengers between two foreign countries ( B and C) via the carriers home country (A) by combining third and fourth freedoms.  This freedom has became more common, notably in Europe ( London and Amsterdam)
  66. 66. AIR FREEDOMS
  67. 67. FREEDOMS OF AIR APPLICABLE IN THIS TOUR PACKAGE:-  Second freedom of air. Fourth freedom of air. Fifth freedom of air.
  68. 68. PACKAGE COMPARISION AKANKSHA TRAVEL AND TOURISM SHAH TOURS AND TRAVELS  Provide you with American and Thai food.  Includes visa charges with in the package.  Provide you with personal tour.  Tour is recommended for children and senior citizens as the pase of the tour is slow.  Provide you with Indian food only.  Does not include visa charges in the packages.  Take you with a group of people.  Tour is not recommended for children or senior citizens , as the pace of tour is very fast.
  70. 70. PASSPORT  A passport is a travel document, usually issued by the government of a nation, that certifies the identity and nationality of its holder for the purpose of international travel.  Standard passports contain the holder's name, place and date of birth, photograph, signature, and other identifying information  A passport is a document certifying identity and nationality; having the document does not of itself grant any rights, such as protection by the consulate of the issuing country, although it may indicate that the holder has such rights
  71. 71. VISA  A visa is a conditional authorization given by a competent authority of a country for a person who is not a citizen of that country to enter its territory and to remain there for a limited duration.  Each country typically attaches various conditions to their visas, such as duration of stay, the territory covered by the visa, dates of validity, whether the visa is valid for more than one visit, e  Visas are associated with the request for permission to enter a country, and are thus, for some countries, distinct from actual formal permission for an alien to enter and remain in the country. In any event, a visa is subject to permission of an immigration official at the time of actual entry, and can be revoked at any time.  The visa is commonly a stamp endorsed in the applicant's passport or other travel document.
  72. 72. HEALTH CERTIFICATE  A certificate from a doctor stating that the passenger is physically fit to travel ,and is not having any diseases.  A passenger need to show another certificate stating that he has already taken vaccinations of all diseases which can be transmitted easily.
  73. 73. TRAVEL INSURENCE  If you travel abroad you need travel insurance, no matter where you're going or how long you'll be there. CONSTANT LETTER FOR CHILDREN TRAVELLING ABORD  A consent letter will help children travelling without both parents to enter foreign countries .
  74. 74. BIBLOGRAPHY:-   Air travel module 1 and 2   www.wikipedia  Magazines ( images )  Convention.html  convention/    http://www.uae- E%20ICAO%20%3E%20INTRODUCTION  es_EN.aspx
  75. 75. . rg/index.htm - the official IATA website  age?id=16063&listingClassId=2&depCityId=1268  age?id=16065&listingClassId=2&depCityId=1268  age?isDestHoliday=true&selectedTabName=&depCity=Mu mbai&fromSearchWidget=true&destAliasType=true&searc hDep=Bangkok+Pattaya+Special++%286+days%29&IKnow Dep=Mumbai&dateType=All+Dates&dateSearched=All+Da tes&dateFlexibleBy=&flexible=false&fromBreadCrump=tru e&searchFilterFlag=true&id=10133&intid=searchwidget_lan ding_packageclicked_10133