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The Global Network Operations Center at Indiana UniversityWhy We Cut Grass<br />Dave Jent<br />Indiana University<br />Jul...
A bit about me<br /><ul><li>Associate Vice President, Networks
Indiana GigaPoP Director</li></ul>Global NOC<br />I-Light, Network for Higher Education in IN<br />Indiana GigaPoP<br />IU...
What the heck does cutting grass have to do with anything?<br />3<br />
What we doMission statement?<br />Support International, National, Regional, Statewide, Campus and local network projects....
Global NOC <br />We believe national networking benefits from an organization(s) that can focus on operational/management ...
Starting out<br />1998 with the Abilene Network<br />IU won the award for the Operations Center for the yet to be built Ab...
Who says money can’t buy some happiness?<br />Network Operations Center and Indiana GigaPoP funding from the state.<br />D...
Who says money can’t buy some  happiness? Part 2.<br />State provided I-Light(1) funding to build an optical network in 19...
What happens when you claim to be an expert----I-Light2<br /><ul><li>Governors office moved responsibility of statewide ne...
Network the NOC supports<br />Internet2 Network		MAN LAN<br />National Lambda Rail		IP Grid<br />TransPAC2				OSG<br />I-L...
11<br />
Experience and Expertise <br />50+ staff very experienced in:<br /><ul><li>Service Desk Operations
Advanced Network protocols; IPV6, Multicast
Optical network design & optical electronics
Large scale network deployment
Measurement, data collection and monitoring of high performance networks
Architecture and design of advanced network systems</li></ul>12<br />
Staff facts<br />Staff located in Bloomington, Indianapolis, Vancouver  BC and at times in 49 cities around the country.<b...
Networks staff<br />14<br />
Global NOC and Indiana University<br /> NOC is part of the University Technology service unit<br />CIO for University is h...
Global NOC and Indiana University<br />We do get a few benefits being part of the University: <br />Do not pay institution...
Global NOC and Indiana University<br />Do not have to adhere to University guidelines for hiring/salary issues.<br />Able ...
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Networks and The Global Network Operations Center at Indiana ...

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Networks and The Global Network Operations Center at Indiana ...

  1. 1. The Global Network Operations Center at Indiana UniversityWhy We Cut Grass<br />Dave Jent<br />Indiana University<br />July 10, 2008<br />1<br />
  2. 2. A bit about me<br /><ul><li>Associate Vice President, Networks
  3. 3. Indiana GigaPoP Director</li></ul>Global NOC<br />I-Light, Network for Higher Education in IN<br />Indiana GigaPoP<br />IU Network responsibilities<br />System wide planning<br />Layer 3<br />10 year network plan<br />2<br />
  4. 4. What the heck does cutting grass have to do with anything?<br />3<br />
  5. 5. What we doMission statement?<br />Support International, National, Regional, Statewide, Campus and local network projects.<br />Assist our clients and users to create the best possible networking environment. <br />Provide educational outreach to the Research and Education networking community.<br />4<br />
  6. 6. Global NOC <br />We believe national networking benefits from an organization(s) that can focus on operational/management aspects of R&E networks<br />Core business of the NOC <br />Very little bleed over into campus or local support<br />75% of staff funding derived by support of external networks<br />IU becomes deeply involved <br />Engineering, Measurement, Operations, Planning, Design, Community Participation<br />Commitment<br />Dedicated staff managing engineering and operations<br />Supporting services and processes <br />5<br />
  7. 7. Starting out<br />1998 with the Abilene Network<br />IU won the award for the Operations Center for the yet to be built Abilene Network. <br />Included the usual engineering, operations, monitoring in our response, then we added partnership.<br />Network Operations Center started modestly; moving some Computer Operations staff into a new group with responsibilities for : <br />Statewide IU Network monitoring<br />Abilene<br />Transpac award also in 1998<br />6<br />
  8. 8. Who says money can’t buy some happiness?<br />Network Operations Center and Indiana GigaPoP funding from the state.<br />Direct allocation to these projects.<br />Enabled the hiring of a full complement of dedicated staff<br />Even included some startup capital for furniture and space<br />Set a direction for the NOC away from supporting IU networking.<br />7<br />
  9. 9. Who says money can’t buy some happiness? Part 2.<br />State provided I-Light(1) funding to build an optical network in 1999:<br /> Bloomington, Indianapolis, West Lafayette.<br /> Construction project<br /> Developed technical expertise in optical network design, deployment and operations<br /> Leveraged this expertise as we started working on other projects <br />8<br />
  10. 10. What happens when you claim to be an expert----I-Light2<br /><ul><li>Governors office moved responsibility of statewide networking for Higher Education networking to IU</li></ul>Statewide optical network to support all public and private higher education sites in Indiana, <br />Infrastructure is owned/leased fiber, I-Light owns/operates the hardware<br />1000+ miles of fiber, 17 access nodes<br />9<br />
  11. 11. Network the NOC supports<br />Internet2 Network MAN LAN<br />National Lambda Rail IP Grid<br />TransPAC2 OSG<br />I-Light iVDGL<br />Indiana Gigapop AMPATH<br />CIC Omnipop REN-ISAC<br />HOPI<br />10<br />
  12. 12. 11<br />
  13. 13. Experience and Expertise <br />50+ staff very experienced in:<br /><ul><li>Service Desk Operations
  14. 14. Advanced Network protocols; IPV6, Multicast
  15. 15. Optical network design & optical electronics
  16. 16. Large scale network deployment
  17. 17. Measurement, data collection and monitoring of high performance networks
  18. 18. Architecture and design of advanced network systems</li></ul>12<br />
  19. 19. Staff facts<br />Staff located in Bloomington, Indianapolis, Vancouver BC and at times in 49 cities around the country.<br />Connected via pervasive HD video/audio system (DLP displays last 6-8 months if left on for 24 hours a day)<br />Emphasis is on working together as a group to solve problems<br />13<br />
  20. 20. Networks staff<br />14<br />
  21. 21. Global NOC and Indiana University<br /> NOC is part of the University Technology service unit<br />CIO for University is head of unit and reports to the President<br />Very good support from University and State administration<br />15<br />
  22. 22. Global NOC and Indiana University<br />We do get a few benefits being part of the University: <br />Do not pay institutional overhead<br />Do not pay rent, utilities<br />Able to retain indirect charges from external awards<br />Able to use Human Resources, Purchasing, Legal Council and Finance Office services for a small fee.<br />16<br />
  23. 23. Global NOC and Indiana University<br />Do not have to adhere to University guidelines for hiring/salary issues.<br />Able to meet market rates in most cases as funding allows.<br />NOC staff are University employees and have all the right as any other IU staff person. <br />17<br />
  24. 24. What did all this get IU?<br />Support of large scale high performance networks has attracted some very talented staff.<br />Developed advanced processes, software, expertise.<br />Leverage all of the above to provide advanced networking solutions and support for Indiana University and the State.<br />18<br />
  25. 25. What’s next<br />Continue to work with Internet2 and National Lambda Rail to expand support.<br />GENI, ?<br />Regional Network support<br />National RON, or what ever you want to call it<br />19<br />
  26. 26. What’s next<br />Collaborate with someone in the community to provide redundancy for specific services <br /><ul><li>Major software (re)development effort: monitoring and reporting, trouble ticket system automation, weather map, improved flexibility with the NOC database, access to data.</li></ul>Starting a evaluation process, evaluation of how we’re doing delivering services to the community<br />Space issue as our head count continues to grow<br />20<br />
  27. 27. Questions, comments?<br />Are there things you would want from the NOC, or for the NOC to do differently?<br />Remember we work for the networks who use some of your money to pay us <br />21<br />
  28. 28. Want more information?<br />Dave Jent<br />djent@iu.edu<br />http://globalnoc.iu.edu/<br />22<br />
  29. 29. A quick demo, hopefully<br />http://atlas.grnoc.iu.edu/I2.html<br />23<br />

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