This document discusses value added services that can be provided at container terminals. It begins with an introduction discussing the current market realities of globalization, increased ship sizes, and the need for efficient utilization of assets. It then provides an overview of traditional terminal services like container handling and storage. The bulk of the document focuses on value added services terminals can offer, including material stuffing, strapping/repacking, reefer services, ISO tank services, container repairs, and export planning/documentation. Equipment used for container handling is also briefly mentioned. The goal of these value added services is to improve customer service levels, reduce costs, and increase operational efficiency.

1. “Value Added Services in
Terminal Operation”
Alaa Mattar
21st Nov, 2016

2. Table of Contents
I. Current market reality 3
II. Traditional services 5
III. Value Added Services. 9
IV. Equipment’s Used in Container Handling 25

3. “”As an industry, the question is: how do we successfully handle growth, while at the same time
retaining a competitive edge in light of high terms of trade and tightness in labour markets as well as
infrastructure and regulatory constraints”
David Anderson, CEO of Ports Australia

4. Globalization Efficient Utilization of
Existing Assets and Cost
Reduction
Standardization
and Process
Automation
Customer Service Level
and Differentiation
• Increased ship size and
diversification of global trade
put pressure on infrastructure
and investments including the
extension of berths, quays,
locks, deepening of basins and
canals
• International trade is very
critical to many African
economies, with over 90% of
Africa’s imports and exports
conducted by sea
• Commodity volatility remains
unpredictable
• Smart optimization of
assets will lead to
substantial cost savings
• Full asset visibility will
increase customer service
levels, reduce costs, and
heighten operational
efficiency of African
seaports
• Strong trend to
standardize industry
processes creates a
market pull for off-
the-shelf software
• Operational
efficiency thanks to
optimized
throughput of traffic
in and out of the
port
• Data sharing across
company boundaries
with real-time visibility
on relevant events will
be required
• Timely responsiveness
to customer / agents
inquiries and requests
are expected
• Collaboration with
multi-modal service
providers to provide
efficient cargo handling

5. Traditional services in terminals
 Empty and full containers handling:
 Export
 Import
 Cargo handling
 Storage services

6. Value added services in terminals
Material stuffing for export:
 Receiving Pallets from clients/Plants on
trucks for Export.
 Inspect and store cargo in Terminal.
 Loading cargo “Pallets” into empty
container “Stuff container”.
 Prepare export documents.
 Transport containers to Port as per vessel
schedule.
 Arranging Customs Clearance.

7. Value added services in terminals
Strapping / Re-packing
 Repairing damaged packing.
 Re-packing and Re-bagging
 Supply of consumable items like
lashing / bracing material, Bags
and container seals.

8. Value added services in terminals
Reefers services
 Refer Plug In storage area
 Maintenance and repair of reefers and
cooling units
 Pre-Trip-Inspection (PTI) for cooling units

9. Value added services in terminals
ISO Tanks Services
 Handling liquids in bulk, both
hazardous and non-hazardous at the
terminals.
 Receive, inspect and store containers.
 Arrange cleaning and certification.

10. Value added services in terminals
Container Repairs
 Receive, inspect and store damaged
container.
 Prepare repair estimates.
 Repair containers as per IICL
standards.

11. Value added services in terminals
Export planning and documentation
Shipment follow up from production till destination
 Receive monthly details of orders from customer.
 Coordinate with production, transport, Terminal,
Shipping Line and customs clearance teams to ensure
containers are delivered and cleared at Port of
Loading on time.
 Prepare the required documents such as:
Custom clearance and the vessel documents
 After vessel departure follow up with shipping Line and
report to shipper and consignee in case of any changes
shipping schedule.
Notify, alert, and trigger
business processes

12. Thank You..
Q & A