Part 1 of the collaboration framework, describes how to better drive staff engagement using collaboration tools.

1. Improving Engagement through
Collaboration
with IBM’s Collaboration Framework

2. What is Engagement?

3. “A feeling of commitment, passion and
energy that translates into high levels of
persistence with even the most difficult
tasks, exceeding expectations and taking
the initiative.”

4. “…to succeed in today’s more knowledge-
or service-based economies, it’s not
enough to have flexible business models,
structures and processes.”

5. “Engagement matters because people
matter – they are your only competitive
edge. It is people, not machines that will
make the difference and drive the business.”

6. IBM’s Collaboration Framework puts your
staff in the center. It provides methods to
drive engagement and collaboration, not just
a toolbox of software.

7. Collaboration Drives Business Benefits:
Increased revenues & profits
Better customer loyalty and retention
Improved innovation
Better transparency and lower risk in operations

8. Increase collaboration &
engagement with employees &
customers with the Core
Capabilities.

9. IBM
Connections
IBM Watson
Workspace
IBM Notes &
Domino
BOX Relay
Connections
Compliance
BOX Cisco WebEx
Public Cloud Private Cloud On-Premises
IBM Watson
Work Services
Office
Integration
IBM Cloud
Services
Partner
Ecosystem
IBM Connections Engagement Center
Core Patterns
Iterative Implementation Approach
Individual Productivity Patterns Team Working Patterns Department Efficiency Patterns
Enterprise Transformation
Patterns
Line of Business Patterns Industry Patterns

10. IBM’s Collaboration Framework
• A comprehensive suite of enterprise applications designed to enhance
collaboration and engagement.
• Public cloud, on-premises and hybrid cloud architecture options to suit
your requirements.
• Cognitive capabilities to augment decision-making and process
management.
• Intended to work with your existing solutions – not instead of.
• Broad array of extension points to develop new integrations to your
existing solutions.
IBM
Connections
IBM Watson
Workspace
IBM Notes &
Domino
BOX Relay
Connections
Compliance
BOX Cisco WebEx
Public Cloud Private Cloud On-Premises
IBM Watson
Work Services
Office
Integration
IBM Cloud
Services
Partner
Ecosystem
IBM Connections Engagement Center

11. IBM’s Collaboration Framework
Secure File
Sharing &
Creation
Better
Comm-
unications
Knowledge
Capture &
Management
Task, Issue &
Project
Management
Working with
those outside
your
Organization
Social
Learning
Driving
Improved
Innovation
Creating a
culture of
Quality
• A toolbox of core capabilities to help you gain the benefits from
collaboration and engagement.
• Applied in different ways and combinations for different line of business or
industry patterns.
• Use a combination of technology solutions to delivery the right tool at the
right time.

12. IBM’s Collaboration Framework
• A step-by-step approach to introducing the benefits of collaboration and
engagement to your organization.
• Focuses on repeatability, quick results and scalability.
• Intended to improve each time you deliver new patterns to your users.
Iterative Implementation Approach

13. IBM’s Collaboration Framework
• The Collaboration Framework can be used at any level in an organization.
• Individual Productivity enhances reputation & engagement.
• Team Working drives productivity and knowledge capture.
• Department Efficiency reduces costs
• Enterprise Transformation creates better customer and staff loyalty.
Individual Productivity Patterns Team Working Patterns Department Efficiency Patterns
Enterprise Transformation
Patterns

14. Run every part of your organization on IBM’s Collaboration Framework
Management Sales Customer Service Information Technology Marketing
Product Development Human Resources Finance Operations Internal Communications
• Secure Document Sharing
• Change Management
• Management Development
• Stockholder Relations
• Knowledge Sharing
• Sales Enablement
• Customer Extranet
• Proposal Library
• Outage Notifications
• Fault Diagnosis
• Support Portal
• Ticket Management
• Change Management
• Supplier Integration
• Knowledge Management
• System News
• Campaign Planning
• Focus Groups Outreach
• Campaign Execution
• Asset Library
• Knowledge Sharing
• Documentation Storage
• Revision Control
• Regulatory Complliance
Tracking
• Policy and Procedure Docs
• Employee Recognition
• Employee Intranet
• Feedback & Input
• Secure Document Sharing
• Procedure Documentation
• Change & Project
Management
• Audit Compliance
• Outage Notifications
• Status Automation
• Document Manahgement
• Project Management
• Company News
• Staff Recognition & Feedbck
• Continuous Professional
Development

15. Every organization can benefit from IBM’s Collaboration Framework
Travel & Transportation Banking & Finance Industrial & Manufacturing Healthcare & Pharma Aerospace & Defense
Chemicals & Petroleum Energy & Utilities Government & Public Sector Retail & Consumer Education
• Schedule Change Notifications
• Secure Document Sharing
• Supply Chain Integration
• Service & Route Innovation
• Share Product FAQ &
Changes
• Cognitive Customer Support
• High Net Worth Communities
• Product & Service Training
• Supply Chain Integration
• New Process Rollout
• Defect Tracking & Repair
• Safety Initiatives
• Document Storage & Creation
• Pharma & Practice News
• Procedure Maintenance
• Clinical Trials Administration
• Contract Awards & Notices
• Change Management
• Supply Chain Integration
• Innovation Management
• Process Experience Capture
• Process Deployment
Management
• Safety News & Innovation
• On-Site Training
• Process Experience Capture
• Process Deployment
Management
• Safety News & Innovation
• On-Site Training
• Product News & Training
• Customer & Store Feedback
• Returns Handling
• Customer Support
• Focus Group Support
• Line Management Comms
• Process Compliance
• Citizen Access
• Elected Officials Outreach
• Continuous Professional
Development
• Student & Alumni Outreach
• Course & Lecture Delivery
• Course & Schedule Updates
• Student FAQ’s and Educator
Q&A