2. • ISO is documentation of processes (putting what you do into
words)
No, Documentation is just one of the requirements of ISO, it is meant to
improve quality (Increase Income/Revenue, Less Rejects/rework – zero
defects, improved employee efficiency, improve customer satisfaction)
• ISO is Document heavy
No, it requires less documents compared to older ISO versions (2008
and before). Mandatory procedures is no longer a requirement.
• ISO is Strict in its hard to comply format (even fonts, numbering,
version number and paper size is dictated by ISO)
No, ISO does not require any format, it is just an internal requirement of
ISO Auditors or the Organization adapting ISO.
• ISO is for Large or Multinational Corporations Only
No, Even Micro-businesses, Barangay and other small entities who want
to adapt Quality Practices to improve efficiency can benefit from ISO.
Myths on ISO
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3. Myths on ISO
• ISO demands extra load to people, affecting daily operations
No, instead of affecting it improves how people do their job. ISO also have
the added benefits :
Increased profitability/ margins
Increased customer satisfaction
Optimization of Resource Usage (staff, equipment, materials, etc.)
Improvement in Transparency of Operation
• ISO stresses employees.
No, ISO is not just for certification. It is meant for continual improvement to
meet the benefits mentioned above.
• We can do well without ISO, we are getting by without it.
Yes, but the company will get more benefits from its investments to ISO.
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4. • ISO is perceived as a one time thing (After
certification, it is back to old practices).
No, it is a three year cycle where your business will be
checked on the 2nd & 3rd Year on the following:
How you have incorporated Quality in your Business
How you are achieving the goals set on the 1st Year.
• ISO is Costly (time and resources) and an Expense
only (with no ROI).
No, it is affordable and not an expense but an investment to
improvements to your business/organization.
• ISO is not environment friendly, it uses too much
paper.
No, ISO is accepting softcopies as part of its submissions.
Myths on ISO
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5. Some ISO Standards
ISO 9001:2015, Quality management systems -
Requirements
ISO 14001:2015, Environment management systems –
Requirements
ISO/IEC 27001:2013, Information security management
systems – Requirements
ISO 55001:2013, Asset management – Requirements
ISO 22000:2005, Food safety management systems –
Requirements
ISO 50001:2011, Energy management systems –
Requirements
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7. An independent, non-governmental
international organization with a membership of
162 national standards bodies
Central Secretariat in Geneva, Switzerland
Published 21,580 International Standards
covering almost every industry, from technology,
to food safety, to agriculture and healthcare
International Organization for
Standardization (ISO)
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8. ISO 9001:2015
Globally recognized & most popular
standard
More than 1 Million companies in over
175 countries are certified to ISO 9001
Specifies the requirements for a
quality management system
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9. Reasons for Implementing
ISO 9001:2015
To improve company image and credibility by attaining
certification to ISO 9001
To improve customer satisfaction by fulfilling customer
requirements
To integrate/ align business processes for greater efficiency &
productivity
To arrive at better decisions
To create a culture of continual improvement of all business
processes
To improve employee engagement towards process
improvement
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10. Quality Management System
BENEFITS
Increased profitability/ margins
• Optimized use of resources
• Better control of processes
• Increased market share
• Higher customer retention
• Improved productivity
Increased customer satisfaction
• Improved quality
• Less product rejects/ unsatisfactory services
• Increased reliability of operation, product/ service
• Effective handling of customer complaints
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team@servustechnologies.com
11. Quality Management System
BENEFITS
Optimization of Resource Usage (staff, equipment, materials,
etc.)
• Reduction of rejects at every stage
• Reduced wastage of materials and time of personnel
• Optimized use of equipment and facilities
Improvement in Transparency of Operation
• Consistency of operation
• Increased staff morale and confidence
• Reduced staff turnover & cost of staff changes
• Decreased need for supervision
• Ease of change in staff movements
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12. Consulting and Training
• ISO and OHSAS
Consulting
• Business
Coaching/Consulting/Tr
aining
• Technical Consulting
• Risk Assessment
• Pre-Audit
Managed Services
• Finance (incl.
Bookkeeping or
Accounting)
• ICT & Technology
• Procurement
• Logistics
• Legal
• HR and OD
• Management
• Sales & Marketing
• QA
ICT Solutions
• ICT Software Sales,
Solutions & Service
• ICT Hardware Sales,
Solutions & Service
• ICT Communications
Sales, Solutions &
Service
• Web, Domain and email
Hosting, Design and
Development
To know more, please contact us at :
Servus’ Products and Services
team@servustechnologies.com