simple tips to modern email writing

1. Business Writing The Easy, Modern, Stress-free Method

2. Writing Business Emails

3. A heading is not necessary in an email (your return address, their address, and the date). Use a descriptive subject line. Tips

4. If possible, avoid attachments, unless the recipient has requested or is expecting an attachment. If it is a text document, simply cut and paste the text below your letter and strip off any special formatting. If the person’s name is unknown, address the person's title i.e. Dear Director of Human Resources. Tips

5. Business Emails Format & Structure

6. Dear Personnel Director, Dear Sir or Madam: (use if you don't know who you are writing to) Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss) Dear Frank: (use if the person is a close business contact or friend) The Starting

7. With reference to your advertisement in the Times, your letter of 23 rd March,your phone call today, Thank you for your letter of March 5 th . The Referencing

8. I am writing to… inquire about apologize for confirm The Purpose of Writing

9. Could you possibly? I would be grateful if you could… Requesting

10. I would be delighted to Agreeing to Requests

11. Unfortunately I am afraid that Informing Bad News

12. I am enclosing… Please find enclosed… Enclosed you will find… Enclosing Documents

13. Thank you for your help. Please contact us again if we can help in any way. there are any problems. you have any questions. Closing Remarks

14. I look forward to ... hearing from you soon. meeting you next Tuesday. seeing you next Thursday. Reference to Future Contact

15. Yours faithfully, (If you don't know the name of the person you're writing to) Yours sincerely, (If you know the name of the person you're writing to) Best wishes, Best regards, (If the person is a close business contact or friend) Ending

16. It’s a conversation Imagine someone reading it 3S = short simple sentences Avoid unnecessary acronyms Less work = active voice Proofread, edit, edit, edit Size matters Make a list Write like a person…

17. Keep it simple Organised Get straight to the point Services = why you’re different Community project = how your audience can help Take a break See with fresh eyes Simplify the format Simple Steps

18. Be Modern! Check if you’re guilty of writing this…

19. "Ladies and gentlemen, we will shortly be landing at SubangAirport. Please kindly return to your seat and fasten your seatbelt." Please and Kindlyare not to be used in the same sentence Do use Pleaseinstead. Avoid phrases like "I would be grateful if you would" or "I should appreciate it if you could". Kindly

20. Off dayis when things aren't going smoothly or things are going wrong. It is your day off when you are taking leave from your work. Off day or day off

21. "Please revert to me on this matter soon". Revertmeans to regress or go back to a former condition. It doesn’t mean ‘to reply’. Just say / write- I hope to hear from you soon. Revert

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