Dr. David Prezant, FDNY, and Kevin Hansan, Imagework, showcase their Alfresco Case Study

1. ENTERPRISE
CONTENT
MANAGEMENT
Alfresco Content.Gov 2012
Presenters
Kevin
Hansan
David
Prezant,
MD
-­‐
via
Skype
President
Chief
Medical
Officer
ImageWork
Technologies
Corp.
Special
Advisor
to
the
Fire
Commissioner
for
Health
Policy
khansan@imagework.com
Co-­‐Director
WTC
Medical
Monitoring
&
Treatment
Programs
914.396-­‐8616
New
York
City
Fire
Department
prezand@fdny.nyc.gov

2. ABOUT
IMAGEWORK
• Enterprise
Content
Management
Systems
Integrator
• 20
year
track
record
of
building
world-­‐class
vendor
independent
soluWons
• 55
employees
distributed
across
New
York,
and
Hyderabad,
India
• Customer
deployments
in
North
America,
Europe
and
Asia,
requiring
24/7
support
across
9
Wme
zones
• Numerous
awards
and
recogniWons
for
our
client
soluWons
• Early
pioneer
of
the
'Gov
2.0'
movement

3. NEW
YORK
CITY
FIRE
DEPARTMENT
• 11,500
Firefighters
• $1.5B
Annual
Budget
• Medical
Division
monitors
health
of
Firefighters
• Firefighters
have
the
right
to
go
to
any
medical
services
provider
for
treatment
• Medical
Division
processes
medical
claims
/
New
York
City
Government
Pays

4. NEED
FOR
CONTENT
MANAGEMENT
–
9/11
Approximately 2,000 First Responders Injured

5. NEED
FOR
CONTENT
MANAGEMENT
–
AFTERMATH
11,500 Firefighters exposed to physical and emotional hazards at the disaster site

6. NEED
FOR
CONTENT
MANAGEMENT
-­‐
EVERYDAY
50 Firefighters injured in the line of duty daily

7. DR.
DAVID
PREZANT
–
FDNY
CHIEF
MEDICAL
OFFICER
• Co-­‐Director
of
the
FDNY
World
Trade
Center
Medical
Monitoring
Program
and
the
Senior
Pulmonary
Consultant
for
FDNY
• Member
of
the
InsWtute
of
Medicine's
Commiaee
on
Personal
ProtecWve
Equipment
in
the
Workplace,
the
NaWonal
Fire
ProtecWon
AssociaWon's
Health
and
Safety
Commiaee,
and
the
InternaWonal
AssociaWon
of
Firefighters
Redmond
Medical
Advisory
Board.
• Professor
of
Medicine
at
the
Albert
Einstein
College
of
Medicine;
Director
of
Albert
Einstein
Medical
School's
Pulmonary
Course
for
medical
students
and
the
Research
Director
for
their
Unified
Pulmonary
Division.
• IniWated
a
mulW-­‐million
dollar
medical
monitoring
and
treatment
program
for
FDNY
firefighters
funded
by
FDNY,
the
Centers
for
Disease
Control
and
PrevenWon
(CDC)
and
the
NaWonal
InsWtute
for
OccupaWonal
Safety
and
Health
(NIOSH).
• Principal
InvesWgator
for
the
FDNY
Data
CoordinaWng
Center
for
the
WTC
Medical
Monitoring
Program
and
is
on
the
Steering
Commiaee
for
the
WTC
Medical
Monitoring
Program.

8. FDNY
MEDICAL
DIVISION
AND
ENTERPRISE
CONTENT
MANAGEMENT
TECHNOLOGY
• Line
of
Duty
Injuries
results
in
“Long-­‐Term”
transacWons
(iniWal
treatment
through
physical
therapy
can
be
years)
• 60,000
Medical
claims
/
$15M
paid
annually
• 2000+
Medical
providers
• Changing
workers’
compensaWon
reimbursement
rates
• MulWple
payment
requirements
(NYC
Government
/
Federal
Government)

9. WWW.CLAIMCONNECT.US

10. ELIMINATE
PAPER
FORMS
WITH
E-­‐FORMS
• Vendors
can
submit
industry
standard
medical
claims
(HCFA-­‐1500,
UB-­‐92,
and
UB-­‐04
)
• Accepts
approved
procedure
codes
only
• AutomaWcally
calculates
allowed
compensaWon
fees
• Flags
duplicate
claims
• Eliminates
keystrokes
for
FDNY
claims
examiners

11. RESEARCH
FUNCTIONALITY
• Vendors
rewarded
with
5
years
of
payment
history
at
procedure
code
level
• Payment
Status
• Inquiry
Messaging
System

12. SECURITY
OF
INFORMATION
• Hosted
on
servers
outside
FDNY
• All
traffic
is
SSL
encrypted
• SensiWve
data
encrypted
at
the
column
and
disk
level
• Data
synchronizaWon
with
FDNY
internal
systems
leverages
448-­‐bit
encrypWon
and
compression
• All
sign-­‐ins
require
two-­‐factor
authenWcaWon
via
SMS
or
email
• Website
infrastructure
subject
to
independent
third
party
audits

13. FDNY
CLAIMS
PROCESSING
TODAY
• 36%
of
claims
filed
electronically
• 82%
reducWon
in
claims
processing
Wme
• 20%
improvement
in
disbursement
efficiency

14. WHERE
WE
ARE
GOING
• ClaimConnect
Mobile
• EMSConnect
–
Tracking
Hypothermia
VicWms
• VendorConnect – Invoice
Processing

15. THANK
YOU!
KHANSAN@IMAGEWORK.COM