Online banking provides customers with convenient access to their bank accounts through the internet or mobile apps. It allows users to check balances, view transactions, transfer funds between accounts, and pay bills without visiting a physical bank location. Larger banks were early adopters of online banking capabilities, with 96% of banks with over $300 million in assets offering websites compared to 51% of smaller banks. Online banking reduces costs for banks while increasing convenience for customers. However, older customers are still hesitant to use online and mobile banking services.
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