Instructions
Week 5 Assignment: Training (CO3, ILO.B.SK.3, AL.3, AL.2,
DL.2)
Determine a training outline for a frontline-level employee for
your business based on one customer service initiative.
Complete the following:
State the frontline position and a brief description of that job
(about a paragraph)
State the one customer service initiative the training will be
centered on.
Construct a one day agenda for the training in outline format.
Explain your reasoning for your initiative and your outline.
Include a minimum of two scholarly sources
Written paper at least 2 pages
Agenda outline
Format your paper according to APA guidelines