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Diagnose Before You Prescribe 7 Habits of  Highly Effective  People:
7 Habits Quiz ,[object Object],[object Object],[object Object],[object Object],[object Object]
7 Habits Quiz ,[object Object],[object Object]
Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand …  Then to be Understood Synergize Think Win/Win Put First  Things First Be  Proactive Begin with  the End in Mind Sharpen the Saw
Habit #5 SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
Principle #5: “To communicate effectively, we must first  understand each other”
What’s the difference between SYMPATHY and EMPATHY?
Give People Psychological ‘Air’
What is  Bad Listening?
“ Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey
Evaluate
Probe
Advise
Interpret
 
What is Good Listening?
1. Read the Signs!
7 % Words
38 % Tone of Voice
55 % Body Language
2. Reflect what a person  feels  and  says  in your own words
Helpful Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise I: Reflect content and feeling!
3. Use the “YOU” Perspective I’m Khairy Jamaluddin from Libra Consulting.  My  presentation covers the following four points: KDU’s product line,  our  partnering criteria,  our  point-of-sale plans and what we need from you. I’m Khairy Jamaluddin from Libra Consulting. Let me make sure I’ve captured  your  priorities for our time together. Based on our previous conversations, here’s what I think  you  need. I’d  like to cover the material  I  have in about 30 minutes and then open it up for questions. You’d  like to open up the Singaporean youth market, and  you  see an opportunity with Libra’s products to do that. I’m  very proud of the new Taurus system, which builds upon the massive feature of the Rembau program. Although somewhat larger, the Taurus includes playback support and a dedicated Broadband socket. You’ve  said that durable MP3 players are priced out of reach for most of  your  market. Our durable new Taurus has many of the features of the much more expensive Rembau program, but at half the cost. The only real sacrifice is that the Taurus is a fraction larger. “ You” Perspective “ I” Perspective
Exercise II:  The “I” Game Rules: No “I”!, “Me” and “Myself”
When Must You  Stop  Talking?
When Can You Seek to be Understood?
Issue is Clear and Mutually Understood
Conversation is  Casual and Unemotional
You’re  asked  or  expected  to give Counsel and Advice
Making it a Habit ,[object Object],[object Object],[object Object]

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Habit 5

  • 1. Diagnose Before You Prescribe 7 Habits of Highly Effective People:
  • 2.
  • 3.
  • 4. Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand … Then to be Understood Synergize Think Win/Win Put First Things First Be Proactive Begin with the End in Mind Sharpen the Saw
  • 5. Habit #5 SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
  • 6. Principle #5: “To communicate effectively, we must first understand each other”
  • 7. What’s the difference between SYMPATHY and EMPATHY?
  • 9. What is Bad Listening?
  • 10. “ Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey
  • 12. Probe
  • 15.  
  • 16. What is Good Listening?
  • 17. 1. Read the Signs!
  • 19. 38 % Tone of Voice
  • 20. 55 % Body Language
  • 21. 2. Reflect what a person feels and says in your own words
  • 22.
  • 23. Exercise I: Reflect content and feeling!
  • 24. 3. Use the “YOU” Perspective I’m Khairy Jamaluddin from Libra Consulting. My presentation covers the following four points: KDU’s product line, our partnering criteria, our point-of-sale plans and what we need from you. I’m Khairy Jamaluddin from Libra Consulting. Let me make sure I’ve captured your priorities for our time together. Based on our previous conversations, here’s what I think you need. I’d like to cover the material I have in about 30 minutes and then open it up for questions. You’d like to open up the Singaporean youth market, and you see an opportunity with Libra’s products to do that. I’m very proud of the new Taurus system, which builds upon the massive feature of the Rembau program. Although somewhat larger, the Taurus includes playback support and a dedicated Broadband socket. You’ve said that durable MP3 players are priced out of reach for most of your market. Our durable new Taurus has many of the features of the much more expensive Rembau program, but at half the cost. The only real sacrifice is that the Taurus is a fraction larger. “ You” Perspective “ I” Perspective
  • 25. Exercise II: The “I” Game Rules: No “I”!, “Me” and “Myself”
  • 26. When Must You Stop Talking?
  • 27. When Can You Seek to be Understood?
  • 28. Issue is Clear and Mutually Understood
  • 29. Conversation is Casual and Unemotional
  • 30. You’re asked or expected to give Counsel and Advice
  • 31.