2. Company Brief 10 min. Mindshare Retail services presentation by Mr. Ajay Malik 30 min. Support Process by Mr. Ashu Jain 30 min. Core IO optimization methodology By Mr. Ajay Malik 30 min. NOC walkthrough & Tool demonstration By Mr. Takendra Singh & Mr. Amitabh 20 min. Q&A and rollout discussion 30 min.
10. Our Approach Service Delivery Service Support Operations Projects Existing IT Infrastructure Tools Processes Compliance ITIL V3 ISO Service Desk Integration Config Management KPI KQI Reporting Performance Monitoring SLA OLA People Incident / Problem Management Change/ Escalation Management Discover Document Fault Management