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Barry Witcher and Rosie Butterworth (1999) Hoshin Kanri: how Xerox manages Volume 32, Issue 3 , June 1999, Pages 323-332
Barry Witcher and Rosie Butterworth (1999) Hoshin Kanri: how Xerox manages Volume 32, Issue 3 , June 1999, Pages 323-332
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade OCTOBER 10, 2005 http://www.businessweek.com/magazine/content/05_41/b3954102.htm?chan=tc RIVLIN, GARY (2004) Who's Afraid of China?,nytimes.com, December 19