Introduction: Objective: Benefits of attending the course: Learning Outcome: In a fiercely competitive business environment of today, availability and reliability of productive assets is a key issue. An emerging trend across industry is - outsourcing maintenance activities to contractors. Maintenance contracts are being used as an effective tool to manage and control the process of outsourcing aiming at deriving an economic and efficient outcome from the service provider at the agreed levels of responsibility and performance. To equip practicing managers and professionals with advanced concepts in managing Contracts, different types of contracts and their application, learn the features, functions and benefits of Maintenance Contracts and contemporary practices, the rationality of outsourcing maintenance and efficient management of a maintenance contract. The course takes a wide sweep of Maintenance Contracts and Outsourcing activities. This seminar introduces participants to the skills and knowledge areas of Maintenance Contracts & Outsourcing of today, such as: Understanding Outsourcing considerations Contracting types, including Service Level Agreements (SLA) Key Performance Indicators to monitor performance Developing contracts – the contracting cycle Negotiating skills Continuous improvement and performance management: how to evaluate the performance with all parties involved This training course will help to understand: The issues and considerations for a rational decision-making on outsourcing maintenance The process of selection of contractor, develop and negotiate a maintenance contract, defining of service levels, monitoring and evaluation of the contractor performance The types of contracts and a better understanding of the existing contracts used in your organization A set of lectures, interactive discussions and group activity equip you with the tools to improve your contract management skills The knowledge of the concepts learned will help them improve the productivity of operations contributing to corporate success
Introduction: Objective: Benefits of attending the course: Learning Outcome: In a fiercely competitive business environment of today, availability and reliability of productive assets is a key issue. An emerging trend across industry is - outsourcing maintenance activities to contractors. Maintenance contracts are being used as an effective tool to manage and control the process of outsourcing aiming at deriving an economic and efficient outcome from the service provider at the agreed levels of responsibility and performance. To equip practicing managers and professionals with advanced concepts in managing Contracts, different types of contracts and their application, learn the features, functions and benefits of Maintenance Contracts and contemporary practices, the rationality of outsourcing maintenance and efficient management of a maintenance contract. The course takes a wide sweep of Maintenance Contracts and Outsourcing activities. This seminar introduces participants to the skills and knowledge areas of Maintenance Contracts & Outsourcing of today, such as: Understanding Outsourcing considerations Contracting types, including Service Level Agreements (SLA) Key Performance Indicators to monitor performance Developing contracts – the contracting cycle Negotiating skills Continuous improvement and performance management: how to evaluate the performance with all parties involved This training course will help to understand: The issues and considerations for a rational decision-making on outsourcing maintenance The process of selection of contractor, develop and negotiate a maintenance contract, defining of service levels, monitoring and evaluation of the contractor performance The types of contracts and a better understanding of the existing contracts used in your organization A set of lectures, interactive discussions and group activity equip you with the tools to improve your contract management skills The knowledge of the concepts learned will help them improve the productivity of operations contributing to corporate success