Travel agencies and tour operators play important roles in the tourism industry. Travel agencies act as intermediaries between tourists and travel suppliers by planning trips, providing travel information, booking reservations, and handling payments. They organize both leisure and business travel. Tour operators combine individual travel components like transportation, lodging, and activities into package tours that they sell directly to customers or through travel agencies. The main types are inbound, outbound, and domestic tour operators. Both travel agencies and tour operators facilitate travel and help grow the tourism industry.
1. Functions of Travel Agency
&
Functions of Tour Operators
By
Amit Tiwari
Assistant. Professor
Indian Institute of Tourism and Travel Management
(An autonomous body under Ministry of Tourism,
Govt. of India)
1
7. Regional and local
Tourism Organisations
Tourism Industry National Tourism
Organisations
Travel Trade
Component/Sectors
Lodging Cost
Hotels
Motels
Resorts
Other types of
Accomodation
Transportation Cost
Air
Rail
Road
Sea/Water
Travel Trade
Organisations
Travel Agency
Tour Operation
Recreation and
Entertainment
organisations
Ancillary
enterprises
Public/Private
Service oraganisations
Health
Insurance
Banking
Finance
Training and
Development
A simple structure of Tourism Industry 7
26. Model of Travel Operational Framework
Foreign
Tour operation
Companies
India as
destination
SITA
As ground
Operator
Goa-EA
Shimla-EA
Agra-EA
Mumbai-office
Calcutta-office
Jaipur-EA
Sikkim-EA
26
43. Thanks for listening
For any quires
amitiittm2011@gmail.com
creativeamit2020@gmail.com
43
Amit Tiwari Asst. Professor IITTM
44. The lecture video sessions (Few) on different tourism related
topic are available at YouTube Channel
GYANDHARA KNOWLEDGE FOR ALL SEGMENT
https://www.youtube.c
om/watch?v=Mn-
V0LFIz_U&t=216s
https://www.youtube.
com/watch?v=HVzdT
v9P7NU
https://www.youtube.c
om/watch?v=_4tbAH-
bzyw
Amit Tiwari Asst. Professor
IITTM
44