4. Be sincere

5. Use simple language, familiar words

6. Be brief and precise

7. assume nothing

8. Use polite words and tone

10. Makes immediate impact

11. Provides opportunity for interaction and feedback

12. Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)

14. A word once uttered cannot be taken back

15. There is no legal evidence of oral communication

16. Impact may be short lived

18. COMPLEXES- lack of confidence or sense of superiority.

19. ABSTRACTING- it is partial and selective listening, leading to loss of information

24. They are the wordless messages .