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Introduction to Social Media Amit Klein November ’09 www.amitklein.com twitter.com/amitklein
What is Social Media?
[object Object],[object Object]
What is Social Media?
What is Social Media?
 
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Engage in Social Media?
[object Object],[object Object]
Why engage in Social Media? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study - Dell
[object Object],[object Object],*  http://www.adweek.com/aw/content_display/news/digital e3i1751753614c1db778979604e004b8d1c
Dell – Improving Reputation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dell – Improving Reputation ,[object Object],[object Object],[object Object],[object Object]
Dell – Increasing Sales ,[object Object],[object Object]
Case Study – Nike+
[object Object],[object Object],* http://www.businessweek.com/magazine/content/08_46/b4108074443945.htm
Nike Plus – Building Relationships Nike as sold 1.8 million Nike+ devices
Nike Plus – Building Relationships
Nike Plus – Building Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Examples
 
Additional Examples
Facebook Fan Pages
Facebook Fan Pages – Vitamin Water ,[object Object],[object Object],[object Object]
Facebook Fan Pages ,[object Object],[object Object],[object Object]
Biggest Facebook Fan Pages * Rank Facebook Fan Page Name Number of Facebook Fans 1 Michael Jackson 10mil 2 Barack Obama 6.8mil 3 Vin Diesel 6.5mil 4 Facebook 5.5mil 5 Megan Fox 5.0mil 6 Mafia Wars 4.8mil 7 R.I.P. Michael Jackson (We Miss You) 4.6mil 8 Pizza 4.6mil 9 I Love Sleep 4.6mil 10 Starbucks 4.6mil 11 Will Smith 4.5mil 12 Dr. House 4.4mil 13 I need a vacation 4.4mil 14 Lady Gaga 4.2mil 15 Coca Cola 4.1mil
Facebook Fan Pages – Coke ,[object Object],[object Object],[object Object],[object Object]
Facebook Fan Pages – Coke
Facebook Fan Pages – Victoria Secret ,[object Object]
Facebook Fan Pages – Alicia Keys
Facebook Fan Pages – 1-800-Flowers
Facebook Fan Pages ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Facebook Fan Pages – ZooZoos
Facebook Apps
Facebook Apps – ZooZoos
Facebook Apps – ZooZoos
Facebook Apps - Ballers Network
Facebook Apps – Pizza Hut
 
Facebook Apps
Social Data Portability
Facebook Connect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facebook Connect - CNN ,[object Object],[object Object],[object Object],[object Object]
Facebook Connect - Digg
Facebook Connect – Fight Club
Other APIs ,[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter
[object Object],[object Object]
Reasons for Businesses to use Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study - #iranelections
[object Object],[object Object]
#iranelection – Breaking News  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
#iranelection – Breaking News
Case Study - Zappos
[object Object],[object Object],[object Object]
Zappos – Building Relationships
Zappos – Building Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Examples
Additional Examples
Additional Examples
Additional Examples
How to leverage Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
The Twitterverse
When Social Media Goes Wrong
 
#chetanblocks ,[object Object]
#chetanblocks ,[object Object]
#chetanblocks ,[object Object],[object Object],[object Object]
#chetanblocks
#chetanblocks
#chetanblocks ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Social Media Analytics
Measuring SMM ,[object Object],[object Object],[object Object],[object Object]
Measuring SMM - Reach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring SMM –Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring SMM – Authority/Influence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring SMM - Sentiment  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Project
Group Project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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Intro to Social Media

Editor's Notes

  1. What comes to mind when we talk about social media Adjectives How many people on FB, Orkut, Twitter?
  2. What types of social sites do u know about?
  3. What are the different types of social sites
  4. graphic
  5. Guess how many blog posts daily? 15000 posts daily] This doesn’t count
  6. 1.5 years for 1 mil 6 months for 2 nd mil 6 months 4.5 mil
  7. Has anyone heard of nike+
  8. * 15000 posts daily
  9. http://www.slideshare.net/webleon/social-media-marketing-nike-plus-human-race-presentation
  10. Why would nike do this? No difference in running shoes between adidas, nike, reebok… create mindshare, get people to run more http://www.businessweek.com/magazine/content/08_46/b4108074443945.htm http://www.digitaloperative.com/blog/2008/nike-website-meets-facebook-connect/
  11. Don’t have to be a major company 7.6 million views
  12. Best Job in the World - Creating Awareness Rather than a traditional PR campaign, Hamilton Islands created a highly successful contest to raise awareness about the island as a tourist destination * Same amount of spend as a traditional marketing campaign, but far exceeded reach, as entertaining applications for island caretaker were shared by friends. * 300,000 people visited the site in the first hour, 34,000 people applied for the job, huge amount of publicity http://www.islandreefjob.com.au/about-the-best-job/ Create entertaining content, sharable, easily participate (voting, tagging, retweeting)
  13. Whyd vitamin water choose to direct to fan page rather then website? Is a corporate website necessary anymore NE patriots Easier to update and maintain
  14. How many people are fans of stuff on fb? Of celebs/musicians? Of brands? Why What are the biggest fb fan pages
  15. Its like your buddy…
  16. People don’t mind being sold to, you have to engage as well Want to be entertained and want deals
  17. Once u become a fan, can push content forever
  18. Is a corporate website necessary anymore?
  19. Quick interlude… another campaign not run on a fan page, but shows a lot of the same qualities of a successful social media brand strategy Ikea Interactive / engaging Easy to participate Get something (win)
  20. Looking for indian examples.. Hard to come by Fan page demonstrates a lot of the qualities of a successful page: New content – released prior to tv
  21. Engagement Contests…
  22. Engagement
  23. Community Building / add value Sitorsquat
  24. Sales
  25. Best fb app campaign of all time
  26. Spend more time on appvertisements
  27. MJ funeral
  28. Viral, reach
  29. Brewing fight between yahoo/facebook – google/twitter to become your id for the net
  30. This isn’t about a brand using for marketing… but highlights the importance of twitter
  31. Mumbai attacks coming back to vt...
  32. Public mentions – dangerous / but mostly good stuff
  33. Reputation sucks a lot of people complain This guy just started answering one by one Real name / face Transparency Shows his personal blog
  34. Helping people Giving deals Answering questions
  35. One of the most popular indian twiterers Personal branding One on one talking to fans Talking about life
  36. Self-promotion Having fun with it Sharing other people’s links Talkig to fans Nice usage
  37. Mumbai attacks Thomas friedman compared twitter to mosques, a place for the moderates to organize
  38. 140labs.com Betaworks.com More funding for twitter based startups then twitter
  39. 7mil views Stock price dipped 10% (180mil) in the week after – is this related dunno…
  40. Angry that pirated books were being sold
  41. Respond back, bad move to compare india’s progress with pirated books … questioning motive
  42. 3mil Nice reaction Taking it to the source… respond in the right tone and right medium
  43. Paid tools do trends and analysis