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Presented by:-
    Pradnya Parsodkar    12BSP
    Jaikishan Dhanwani   12BSP0505
    Amit Ranjan Jha      12BSP0129
    Tejas Joshi          12BSP
    Shalini Awasthi      12BSP
    Sneha Agrawal        12BSP
PRESENTATION CONTENT
•   INTRODUCTION
•   COMPANY’S HISTORY
•   VISION AND MISSION
•   BUSINESS DIVISION
•   MARKETING MIX
•   COMPETITVE ANALYSIS
•   MARKET SHARE
•   FACTORS FOR SUCCESS
•   S.W.O.T ANALYSIS
•   CONCLUSION
INTRODUCTION
• The company was originally established in 1958 as
  Goldstar, producing radios, TVs, refrigerators, washing
  machines, and air conditioners.

• The L.G group was a merger of two Korean companies
  Lucky and Goldstar.

• Is the second largest producer of television and third
  largest producer of mobile phones.
HEAD-QUARTER
LG Electronics Inc.                  CEO: LG Group Vice
LG Twin Towers                       Chairman Yong Nam
20, Yeouido-dong, Yeongdeungpo-gu,   Tel: 82-2-3777-1114
Seoul, Korea 150-721                 Website: www.lge.com




 Seoul               Yeouido                  South Korea
L.G INDIA
• LG Electronics India Pvt. Ltd., a wholly owned subsidiary
  of LG Electronics, South Korea was established in
  January, 1997 after clearance from the Foreign
  Investment Promotion Board (FIPB).

• LG set up a state-of-the art manufacturing facility at
  Greater Noida, near Delhi, in 1998, with an investment of
  Rs 500 Crores

• In 2004, LGEIL also up its second Greenfield
  manufacturing unit in Pune, Maharashtra

• LG plans to set up Rs 500-cr unit in South
VISION AND MISSION
• Vision
   LG’s Vision is to become a worldwide
  leader in digital that ensures customer
  satisfaction through innovative products
  and superior services.
• Mission
   To create value for customers.
   To respect human dignity.
   To become best in its field.
BUSINESS DIVISIONS
                       L.G.
                      GROUP

L.G. ELECTRONICS                          L.G.TELECOM
                        L.G.CHEM
      MOBILE
                                INFORMATION AND
   COMMUNICATIONS
                              ELECTRONIC MATERIALS

    DIGITAL DISPLAY            CHEMICAL AND
                                 POLYMERS

     DIGITAL MEDIA
                              LG SOLAR ENERGY


   DIGITAL APPLIANCES       INDUSTRIAL MATERIALS
LG ELECTRONICS
• HOME ENTERTAINMENT




•   HOME APPLIANCES
• MOBILE COMMUNICATION




• AIR CONDITIONS & ENERGY SOLUTIONS
MARKETING MIX
                        Mobile Phones
                        RS 1000-32000

Vacuum Cleaners                             Cooking Appliances
RS1000-15000                                RS 2000-20000


                       PRODUCT &
                         PRICE                  TV / Audio / Video
                                                RS 4000-150000
Air Conditioners
RS-15000-80000

                                        Washing Machines
                   Refrigerators
                                        RS 5000-30000
                   RS 6000-35000
PLACE
• LG product available in lg retail showroom, malls ,private
  retail shop.
• The services of LG are available in more than 110
  countries of the world.
• LG Electronics controls 114 local subsidiaries in india.


                   PROMOTION
• LG promote its product s through Newspaper, T.V.,
  Radio, hording and taking part in events etc.
COMPETITIVE ANALYSIS
ANNUAL PRODUCTION GRAPH
2500000


2000000


1500000                 TELIVISION
                        REFRIGIRATOR
1000000                 WASHING MACHINE
                        COLOUR MONITOR
 500000


      0
          2005   2006
MARKET SHARE
                                     MARKET SHARE IN
HOME ENTERTAINMENT                   ELECTRONICS
                          LG

      1.4 2.3             SAMSUNG
5.3 4.4 6.2               SONY
                   21.6
9.6                       PHILLIPS

                24.6      SANSUI
                          VEDIOCON
      23.6
                          BPL
                          IGO
                          ONIDA
LG: LOOKING GREAT
    Category Market share in volume terms
CATEGORY           LG           NO. 2 PLAYER


REFRIGERATORS      27.2%        21.2 (Whirlpool)


COLOUR TVs         25.5%        22% (Sony)


MICROWAVE OVENS    41.4%        19.7 (Samsung)


WASHING MACHINES   34%          13.8% (Whirlpool)
Factors for success
    REGIONAL CHANNEL STRATEGY
   AND WIDE DISTRIBUTION NETWORK
• LG has adopted the regional distribution model in
  India. All the distributors work directly with the
  company.
• This has resulted in quicker rotation of stocks, and
  better penetration into the B, C, and D class markets.
• LG also follows the strategy of stock rotation, rather
  than dumping stocks on channel partners.
• LG has over 46 branch offices and another 110 area
  offices across the country.
• LG had set a target of developing 2,000 dealers in
  2004, in addition to the existing 3,000 dealers all over
  India.
INNOVATIVE MARKETING STRATEGIES
 To make itself a known brand in the consumer electronics
  sector, LG has taken innovative marketing and promotional
  initiatives:
   • Launch of new technologies in consumer electronics and
  home appliances.
   • LG was the first brand to enter cricket in a bigway, by
  sponsoring the 1999 World Cup, and followed it up in 2003 as
  well.
   • LG brought in four captains of the Indian cricket team to
  endorse its products. LG invested more than US$8 million on
  advertising and marketing in this sport.
   • LG has differentiated its products using technology and
  health benefits. The CTV range has ‘Golden Eye’ technology,
  air-conditioners have the ‘Health Air System’ and microwave
  ovens have the ‘Health Wave System’.
LOCAL AND EFFICIENT
 MANUFACTURING TO REDUCE COST

• To overcome high import duties, LG
  manufactures PC monitors and refrigerators in
  India at its manufacturing facility at Noida, Delhi.
• LGEIL had already commissioned contract
  manufacturing at Mohali, Kolkata and Bhopal for
  CTVs. This has helped LGEI to reduce costs.
• LGEIL is implementing a “digital manufacturing
  system” (DMS) as a cost-cutting innovation.
• This system is a follow-up to the Six Sigma
  exercise LGEIL had initiated earlier.
PRODUCT LOCALISATION

 Product localisation is a key strategy used by
  LG.
  • LG came out with Hindi and regional language menus
  on its TV.

  • Introduced the low-priced “Cineplus” and “Sampoorna”
  range for the rural markets.

  • LG was the first brand to introduce gaming in CTVs. In
  continuation of its association with Cricket, LG
  introduced the cricket game in CTVs.
R&D POTENTIAL
• LG has set up research and development
  facilities in India at Bangalore and is in the
  process of setting up another at Pune.

• Both the units carry out R&D work for the
  domestic market as well as for the parent
  company. It also does customised R&D for
  specific countries to which it exports
  products.
CORPORATE SOCIAL
         RESPONSIBILITY
• Global Take-Back Policy

• Guidance on the Disposal of End-of-Life
  Products

• Recycled Plastic Applications
FUTURE PLANS
• LG has a positive perception of India and the
  Indian consumer.
• LG is making a foray into the e-commerce
  market in India and has partnered with various
  local websites like fabmall.com, rediff.com,
  indiatimes.com, and indiaplaza.com.
• LG is also planning to invest over US$ 208
  million in India over the next three years to
  expand the business.
• Mobile software development is also on LG’s
  agenda.
S.W.O.T. ANALYSIS
    STRENGTHS
• Market leader in home appliances.
• Has got manufacturing unit in tax incentive .
• Wide range of products to serve all categories.
• Widest distribution network in the industry(47
  barnches,10000 trade partners).
• Good after sales service offered.
    WEAKNESSES
• Samsung being its competitor provides similar
  products.
• Consumers compare L.G with Samsung its
  Korean rival not with other global companies.
• Lack of expert operators for complex machines
  due to illiteracy and lack of training in India.
OPPORTUNITIES
• Fast growth of the home appliances market
• Shifting to rural areas
• Thus maintaining control over the market and
  the highest share in home appliances market

  THREATS

• Close competitors like Samsung are compared to
  it.
• Price war with Samsung.
• Competition from Indian brand and other foreign
  brands.
CONCLUSION

• Mobile Phones Nokia is the market leader,
  followed by Sony Ericsson.
• LG is an emerging player Direct competition
  with Samsung, owing to similar user
  perception
• Refrigerators LG is the dominant player in the
  market Other Players have a segmented
  market share Unstructured Positioning of all
  other Players
• Air Conditioners LG is the dominant player
  in the market Closer user perception
  shared with Voltas LG rated low on
  Technological aspects like Noise Levels
  Hitachi was positioned high for producing
  low Noise Levels.

• LCD Television Sony is the Market Leader
  in LCD TV segment. Samsung – LG, very
  similar user perception, directly competing
  with each other

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LG Electronics India: An Analysis of Marketing Strategies and SWOT

  • 1. Presented by:- Pradnya Parsodkar 12BSP Jaikishan Dhanwani 12BSP0505 Amit Ranjan Jha 12BSP0129 Tejas Joshi 12BSP Shalini Awasthi 12BSP Sneha Agrawal 12BSP
  • 2. PRESENTATION CONTENT • INTRODUCTION • COMPANY’S HISTORY • VISION AND MISSION • BUSINESS DIVISION • MARKETING MIX • COMPETITVE ANALYSIS • MARKET SHARE • FACTORS FOR SUCCESS • S.W.O.T ANALYSIS • CONCLUSION
  • 3. INTRODUCTION • The company was originally established in 1958 as Goldstar, producing radios, TVs, refrigerators, washing machines, and air conditioners. • The L.G group was a merger of two Korean companies Lucky and Goldstar. • Is the second largest producer of television and third largest producer of mobile phones.
  • 4. HEAD-QUARTER LG Electronics Inc. CEO: LG Group Vice LG Twin Towers Chairman Yong Nam 20, Yeouido-dong, Yeongdeungpo-gu, Tel: 82-2-3777-1114 Seoul, Korea 150-721 Website: www.lge.com Seoul Yeouido South Korea
  • 5. L.G INDIA • LG Electronics India Pvt. Ltd., a wholly owned subsidiary of LG Electronics, South Korea was established in January, 1997 after clearance from the Foreign Investment Promotion Board (FIPB). • LG set up a state-of-the art manufacturing facility at Greater Noida, near Delhi, in 1998, with an investment of Rs 500 Crores • In 2004, LGEIL also up its second Greenfield manufacturing unit in Pune, Maharashtra • LG plans to set up Rs 500-cr unit in South
  • 6. VISION AND MISSION • Vision LG’s Vision is to become a worldwide leader in digital that ensures customer satisfaction through innovative products and superior services. • Mission To create value for customers. To respect human dignity. To become best in its field.
  • 7. BUSINESS DIVISIONS L.G. GROUP L.G. ELECTRONICS L.G.TELECOM L.G.CHEM MOBILE INFORMATION AND COMMUNICATIONS ELECTRONIC MATERIALS DIGITAL DISPLAY CHEMICAL AND POLYMERS DIGITAL MEDIA LG SOLAR ENERGY DIGITAL APPLIANCES INDUSTRIAL MATERIALS
  • 8. LG ELECTRONICS • HOME ENTERTAINMENT • HOME APPLIANCES
  • 9. • MOBILE COMMUNICATION • AIR CONDITIONS & ENERGY SOLUTIONS
  • 10. MARKETING MIX Mobile Phones RS 1000-32000 Vacuum Cleaners Cooking Appliances RS1000-15000 RS 2000-20000 PRODUCT & PRICE TV / Audio / Video RS 4000-150000 Air Conditioners RS-15000-80000 Washing Machines Refrigerators RS 5000-30000 RS 6000-35000
  • 11. PLACE • LG product available in lg retail showroom, malls ,private retail shop. • The services of LG are available in more than 110 countries of the world. • LG Electronics controls 114 local subsidiaries in india. PROMOTION • LG promote its product s through Newspaper, T.V., Radio, hording and taking part in events etc.
  • 12.
  • 14. ANNUAL PRODUCTION GRAPH 2500000 2000000 1500000 TELIVISION REFRIGIRATOR 1000000 WASHING MACHINE COLOUR MONITOR 500000 0 2005 2006
  • 15. MARKET SHARE MARKET SHARE IN HOME ENTERTAINMENT ELECTRONICS LG 1.4 2.3 SAMSUNG 5.3 4.4 6.2 SONY 21.6 9.6 PHILLIPS 24.6 SANSUI VEDIOCON 23.6 BPL IGO ONIDA
  • 16. LG: LOOKING GREAT Category Market share in volume terms CATEGORY LG NO. 2 PLAYER REFRIGERATORS 27.2% 21.2 (Whirlpool) COLOUR TVs 25.5% 22% (Sony) MICROWAVE OVENS 41.4% 19.7 (Samsung) WASHING MACHINES 34% 13.8% (Whirlpool)
  • 17. Factors for success REGIONAL CHANNEL STRATEGY AND WIDE DISTRIBUTION NETWORK • LG has adopted the regional distribution model in India. All the distributors work directly with the company. • This has resulted in quicker rotation of stocks, and better penetration into the B, C, and D class markets. • LG also follows the strategy of stock rotation, rather than dumping stocks on channel partners. • LG has over 46 branch offices and another 110 area offices across the country. • LG had set a target of developing 2,000 dealers in 2004, in addition to the existing 3,000 dealers all over India.
  • 18. INNOVATIVE MARKETING STRATEGIES  To make itself a known brand in the consumer electronics sector, LG has taken innovative marketing and promotional initiatives: • Launch of new technologies in consumer electronics and home appliances. • LG was the first brand to enter cricket in a bigway, by sponsoring the 1999 World Cup, and followed it up in 2003 as well. • LG brought in four captains of the Indian cricket team to endorse its products. LG invested more than US$8 million on advertising and marketing in this sport. • LG has differentiated its products using technology and health benefits. The CTV range has ‘Golden Eye’ technology, air-conditioners have the ‘Health Air System’ and microwave ovens have the ‘Health Wave System’.
  • 19. LOCAL AND EFFICIENT MANUFACTURING TO REDUCE COST • To overcome high import duties, LG manufactures PC monitors and refrigerators in India at its manufacturing facility at Noida, Delhi. • LGEIL had already commissioned contract manufacturing at Mohali, Kolkata and Bhopal for CTVs. This has helped LGEI to reduce costs. • LGEIL is implementing a “digital manufacturing system” (DMS) as a cost-cutting innovation. • This system is a follow-up to the Six Sigma exercise LGEIL had initiated earlier.
  • 20. PRODUCT LOCALISATION  Product localisation is a key strategy used by LG. • LG came out with Hindi and regional language menus on its TV. • Introduced the low-priced “Cineplus” and “Sampoorna” range for the rural markets. • LG was the first brand to introduce gaming in CTVs. In continuation of its association with Cricket, LG introduced the cricket game in CTVs.
  • 21. R&D POTENTIAL • LG has set up research and development facilities in India at Bangalore and is in the process of setting up another at Pune. • Both the units carry out R&D work for the domestic market as well as for the parent company. It also does customised R&D for specific countries to which it exports products.
  • 22. CORPORATE SOCIAL RESPONSIBILITY • Global Take-Back Policy • Guidance on the Disposal of End-of-Life Products • Recycled Plastic Applications
  • 23. FUTURE PLANS • LG has a positive perception of India and the Indian consumer. • LG is making a foray into the e-commerce market in India and has partnered with various local websites like fabmall.com, rediff.com, indiatimes.com, and indiaplaza.com. • LG is also planning to invest over US$ 208 million in India over the next three years to expand the business. • Mobile software development is also on LG’s agenda.
  • 24. S.W.O.T. ANALYSIS STRENGTHS • Market leader in home appliances. • Has got manufacturing unit in tax incentive . • Wide range of products to serve all categories. • Widest distribution network in the industry(47 barnches,10000 trade partners). • Good after sales service offered. WEAKNESSES • Samsung being its competitor provides similar products. • Consumers compare L.G with Samsung its Korean rival not with other global companies. • Lack of expert operators for complex machines due to illiteracy and lack of training in India.
  • 25. OPPORTUNITIES • Fast growth of the home appliances market • Shifting to rural areas • Thus maintaining control over the market and the highest share in home appliances market THREATS • Close competitors like Samsung are compared to it. • Price war with Samsung. • Competition from Indian brand and other foreign brands.
  • 26. CONCLUSION • Mobile Phones Nokia is the market leader, followed by Sony Ericsson. • LG is an emerging player Direct competition with Samsung, owing to similar user perception • Refrigerators LG is the dominant player in the market Other Players have a segmented market share Unstructured Positioning of all other Players
  • 27. • Air Conditioners LG is the dominant player in the market Closer user perception shared with Voltas LG rated low on Technological aspects like Noise Levels Hitachi was positioned high for producing low Noise Levels. • LCD Television Sony is the Market Leader in LCD TV segment. Samsung – LG, very similar user perception, directly competing with each other