2. TATA CONSULTANCY SERVICES (Current Employee)
•Application Timesheet received ‘Product of the Year’ award for year 2013-14.
•Received Certificates of appreciation from Product managers for timely deliveries.
•Was instrumental in suggesting an application branding solution for internal product suite.
•Acted as a Mentor for intern Student.
•Gave Presentation on Ux Topics like ‘Empathy’ and ‘Usability Basics’ to other associates.
ROLTA (2010-2013)
•Achieved application branding solution for the internal product suite of TCS.
•Was Instrumental in setting up a Usability Lab in Rolta (2 Member team)
•Was a part of the team to receive the L5 certification from HFI.
•Represented a product team while coordinating with HFI for branding solutions.
•Gave Presentation on Ux Topics like ‘Information Architecture’
NESS (2007-2010)
•Received SPOT award for timely creation of solutions within given timelines.
•Received spot award for contribution towards UX suggestions for project hollywood. com
•Worked with international UX agencies for concluding page designs for hollywood.com
•Was part of the UI Committee.
•Wrote a paper on ‘Heatmaps’ for internal Publication.
HIGHLIGHTS
3. THECAREERGRAPH
99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
3.8 years2.8 years1.4 yrs2.3 yrs
ST. ANGELOS
(FACULTY)
MATRIXINFOWEBS
(DESIGNER)
POINT2POINTCOMMUNICATIONS
(Sr.DESIGNER)
CODDO NET TECHONOLOGIES
(Sr. DESIGNER)
TRIBAL DDB INDIA
(Sr. DESIGNER)
NESS TECHONOLOGIES
(Sr. DESIGNER)
TCS
(Usability Analyst)
ROLTA INDIA Limited
(UX Project Leader)
Professional Training / Workshop
Year Course Institute / Professor
2013 HCD for Social Innovations IDEO / +Acumen
2013 Creativity, Innovation and Change Cousera
2010 HCI Course From IIT IDC IIT IDC - Prof Anirudha Joshi
2009 Professional Training Courses on UXD Design Incubator - Atul Joshi
2008 Developing Rich Client Application Flex 3.0 Teknopoint Institute
2002 Visual Basics and Oracle SSI
2000 Web Engineering St Angelo’s Computer Institute
1997 Advanced Diploma in Software Engineering Aptech
1 year
2 years
3 years
4 years
5. Working with TCS as Usability Analyst for its Internal Products and Services on domains like Learning
and Development, Timesheet Management, Candidate Recruitment application, Global Procurement
System, Software License Management, Project Management.
Received special appreciation notes for Timesheet Application, Project Management and Budget
Management System.
The Timesheet application was awarded the best application of the year 2013-2014
TCSHIGHLIGHTS
TIMESHEET
BUDGET MANAGEMENT SYSTEM MONTHLY STATUS REPORT iEVOLVE
6. WEBAPPLICATIONS Domain Duration:
Timesheet application 06 months
Overview
Timesheet is an application to login the working hours of an
employee throughout the organization.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
User Profiles, Personas & Scenarios, Designing & Evaluating
Task Flows, Heuristic Evaluation, Lo-Hi Fidelity Prototypes,
Challenges
• Minimize the mental cognitive load for regular users.
• Provide multiple options to fill the timesheet over a period
• Design a location and task based simplified system.
Suggestions
• Upfront Calendar View for date (range) selection.
• Upfront display of tasks along with option to enter working
hours.
• Copy of hours from a single day to week/month.
Highlights
• Received certification of appreciation and Gems Award for
the solution provided.
• Application received the best PI Project awards of the year
2013-2014.
7. RESPONSIVEAPPLICATIONS Domain Duration:
Candidate Recruitment Process 06 months
Overview
iBegin application helps the internal users to ensure a
smooth joining procedure for the new recruits, right from
sending the offer letter to the day one joining activity.
The external application is a responsive application which
allows the candidate to access the application and complete
the required processes.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
User Profiles, Scenarios, Designing & Evaluating Task Flows,
Heuristic Evaluation, Prototyping, User Testing.
Challenges
• Design from scratch
• Design parallel with creation the BRDs
• Responsive solution
Suggestions
• Suggested simplified task flows.
• Innovation error messages.
• Responsive design for the External users (Candidates)
8. Domain Duration:
Learning & Development 18 months
Overview
iEvolve is an organizational level application for Learning and
Development. A mobile version for such application is
required for user to enroll / register for various modules on
the go.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
Competitive Analysis, User Profiles, Personas & Scenarios,
Designing & Evaluating Task Flows, Heuristic Evaluation, Lo-
Hi Fidelity Prototypes, User Testing.
Challenges
• Requirement of a out of box Solution, without company
branding.
• Solution for Multiple devices Web & Mobile.
• Complex Task flows.
Suggestions
• Carried same branding for multiple devices and reduced
complex functionalities on small devices.
• Simplified task flows by introducing wizards wherever
required.
WEB&MOBILEAPPLICATIONS
9. Domain Duration:
Project Management 06 months
Overview
MSR is a module within the Kompass application designed to
report the monthly status report of the projects to the
respective Group Leaders and their VP
UX Activities
Stakeholder Interviews, Focus Groups, Competitive Analysis,
Contextual Inquiry, Affinity Diagrams, Empathy Maps, User
Profiles, Personas & Scenarios, Designing & Evaluating Task
Flows, Heuristic Evaluation, Lo-Hi Fidelity Prototypes.
Challenges
• Suggest a solution for a single Module within the application.
• Unorganized page flows
• No drill down information available.
Suggestions
• Suggested a Dashboard Umbrella design for the application.
• Organized the page flows appropriately.
• Provide drill down information wherever required.
• Introduced 3rd
party tools to display the charts.
WEBAPPLICATIONS
11. Worked for Rolta as UX Analyst for its products in Homeland Security domain, Operational
Excellence, Enterprise Solutions. Was a part of the Rolta Team to coordinate with HFI to set up
process and standards for Enterprise and Operation solutions Products.
The Team received the L5 certification from HFI (2012-13) for creating a world-class Usability
Engineering infrastructure with exceptional expertise, processes, and methodologies that enable
the delivery of optimized software usability experiences.
Was Instrumental in setting up a Usability Lab in Rolta, had coordinated the entire process, along
with the Manager, from researching and selecting the best equipments and procuring them with
the help of Admin team.
Was responsible for creating template documents for the Lab usage and Usability study.
ROLTAHIGHLIGHTS
12. Domain
Enterprise Solution (Oracle / SAP)
Overview
This Enterprise Suite is a comprehensive solution that brings
unique business value through role-based actionable insights
and correlated operational & business intelligence. This
helps drive organizational strategy across the value chain,
through informed decisions resulting in desired business
transformation.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
User Profiles, Scenarios, Designing & Evaluating Task Flows,
Heuristic Evaluation, Prototyping, User Testing
Challenges
• Dashboard Design
• Technological Constraints
• Maintain Consistency within different technologies
Suggestions
• Consistent Page Grid Structure
• Guidelines for displaying KPI
• Style Guide for the Charts
WEBAPPLICATIONS
13. Domain
Enterprise Solution
Overview
Enterprise Suite of products empowers the organizations to
manage the end to end integration, data and security need
of an enterprise, thereby helping to optimize your
application usage, consolidate enterprise data and tightening
the security loose ends.
UX Activities
Stakeholder Interviews, Focus Groups, User Profiles,
Scenarios, Designing & Evaluating Task Flows, Heuristic
Evaluation, Prototyping, User Testing
Challenges
• Complex Task hierarchy.
Suggestions
• Simplistic Design which allows to complete task in an
organized manner.
WEBAPPLICATIONS
14. Domain
Homeland Security
Overview
It is an Computer Aided Dispatch product for public safety
including Police, Fire, Medical and other Emergency
Response agencies to provide better, faster emergency
services, by enabling the efficient management of response
resources and effective data sharing between multiple
agencies and regions.
UX Activities
Stakeholder Interviews, Focus Groups, Field Survey,
Contextual Inquiry, Personas, Scenarios, Designing &
Evaluating Task Flows, Heuristic Evaluation, Prototyping,
User Testing.
Challenges
• Dashboard should allow for multitasking
• Reduced task flows.
• Usage on Multiple Device
• 3rd
party tool integrations
Suggestions
• Provided easy access for all the important action items
• Divide the entire screen in logical sections and provide
highlights of those sections.
WEB&MOBILEAPPLICATIONS
15. Domain
Analysis
Overview
An infrastructure solutions that can reduce complexities,
optimize service performance while maintaining a low
operating cost.
UX Activities
Stakeholder Interviews, Focus Groups, User Profiles,
Scenarios, Designing & Evaluating Task Flows, Information
Architecture, Prototypes.
Challenges
• Excel based application
• Manual Intervention required
• Time Consuming
• One Person can work at a time.
Suggestions
• Automated Process
• Provide Dashboards, Bulletin Boards.
• Easy Task flows and simple interactions.
WEBAPPLICATIONS
17. Domain
Clinical Research
Overview
Quintiles is the only fully integrated bio and pharmaceutical
services provider offering clinical, commercial, consulting
and capital solutions. Our 23,000 employees in 60 countries
have helped develop or commercialize all of the top 30 best-
selling drugs.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
User Profiles, Scenarios, Designing & Evaluating Task Flows,
Heuristic Evaluation, Prototyping, User Testing
Challenges
• Reduce Manual Interventions to a certain level.
• Build a sequential and reliable Information Architecture.
• Include the application in the Quintiles brand family.
Suggestions
• Automated Process
• Provide Dashboards, Bulletin Boards
• Reduce number of Page Refreshes
BEFORE
AFTER
WEBAPPLICATIONS
18. Domain
Compliance Management
Overview
Online insurance management software: Oceanwide
offers hosted online insurance software solutions for
marine, specialty P&C and life insurance lines.
UX Activities
Contextual Inquiry, User Profiles, Scenarios, Designing &
Evaluating Task Flows, Heuristic Evaluation, Prototyping,
User Testing.
Challenges
• Restricted access to users and application in real time.
• Complicated Taskflows.
Suggestions
• Build a sequential task flow.
• Provide Dashboards, Bulletin Boards Reduce number of
Popups.
BEFORE
AFTER
WEBAPPLICATIONS
19. Domain
Retail Inventory
Overview
Imagewear offers work uniforms, custom corporate apparel
and embroidered clothing to businesses across Canada.
UX Activities
Contextual Inquiry, User Profiles, Scenarios, Designing &
Evaluating Task Flows, Cognitive Walkthroughs, Prototyping,
User Testing.
Challenges
• Restricted access to users and application in real time.
• Too many popups.
• Complicated Taskflows.
Suggestions
• Build an Automated Process. Build a sequential task flow.
• Provide Dashboards, Bulletin Boards Reduce number of
Popups.
BEFORE
AFTER
WEBAPPLICATIONS
20. Domain
Real Estate
Overview
Long & Foster is the largest real estate company in the Mid-
Atlantic region. Their goal is to bring the total home
ownership experience. That means providing services that
go beyond the exchange of real estate. They help with the
mortgage, title, and insurance and provide relocation and
settlement services, maintenance, repairs and upgrades to
home. Their partnerships with some of the region’s top
service providers make them a convenient, single stop when
users are ready to get work done on their home.
UX Activities
Stakeholder Interviews, Contextual Inquiry, User Profiles,
Scenarios, Designing & Evaluating Task Flows, Heuristic
Evaluation, Prototyping, User Testing.
Challenges
• Design for small screen.
• Change in the mode of interaction.
• Build a new sequential and reliable Task flow and
Information Architecture.
• Maintain Brand Consistency.
Suggestions
• Automated Process
MOBILEAPPLICATIONS
21. Domain
Entertainment News
Overview
Hollywood.com is the only pure-play entertainment
website dedicated to fans of Movies, Television and
Celebrities around the world.
Hollywood.com hold a ton of pride in its fan sites, plus it
offers a very fun and active forum for fans, dying to talk
about all the things that they want to talk about.
UX Activities
Stakeholder Interviews, Focus Groups, Contextual Inquiry,
User Profiles, Scenarios, Designing & Evaluating Task
Flows, Heuristic Evaluation, Prototyping, User Testing
Challenges
• Reduce Manual Interventions to a certain level.
• Build a sequential and reliable Information Architecture.
• Include the application in the Quintiles brand family.
Achieved
• Automated Process
• Provide Dashboards, Bulletin Boards
• Reduce number of Page Refreshes
BEFORE
AFTER
WEBSITE
26. Project
The Blue Club
Domain
Online Dating
Company
Coddo Net Technologies
Year
2007
Specifications
Project
Micore
Domain
Educational Institute
Company
Tribal DDB
Year
2007
Specifications
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WEBSITES
31. The Aptitude…
• Completed the HCD for Social Innovation course from IDEO & Acumen
• Completed the Creativity Innovation and Change from Coursera
• Completed HCI course from IIT Mumbai for honing my skills in the field of User Experience, to study
the fundamental concepts and delivery processes in User Experience Design.
• Participated in a 2 day workshop by Design Incubator for Human Computer Interactions.
• Completed Web Engineering course from St. Angeles Computer Education Ltd.
• Achieved Diploma in Software Engineering from Aptech Education Ltd. (Part Time)
The Foundation…
• Graduated in Commerce from M.L. Dahanukar College of Commerce scoring 54%.
(I was awarded for scoring highest marks in Industrial Psychology.)
• Schooling happened at SRWS High School. I had scored 64% in Secondary Board (Mumbai University)
ABOUTME