1. Various Ys
Common Projects
1 Reduce TAT of IT Complains
2 Reduce AHT
3 Reduce Transportation Cost
4 Reduce Recruitment Cost
5 Increase Collection
6 Reduce TAT of Hiring
7 Increase Quality
8 Increase Productivity in Units
9 Increase C SAT
10 Increase FCR
11 Reducing Training Duration
12 Increasing OJT Effectiveness
13 Increasing Training Effectiveness
14 Reducing HR Desk tickets
15 Reduce direct hiring expense
16 Reducing Attrition
Various Xs
advertisement Exp Continuous
age Continuous
appraisal in Rs Continuous
avail time Continuous
avg ringing time Continuous

2. duration of call Continuous
experience Continuous
KM data verification Continuous
log in hrs Continuous
monthly hold time Continuous
newspaper ad cost Continuous
reimbursement Continuous
salary Continuous
Bonus Continuous
tenure Continuous
associate Discrete
Back to Back routes Discrete
billing model Discrete
cab no show %age Discrete
CATEGORY Discrete
designation Discrete
discounts offered in %age Discrete
extended shifts Discrete
floor support availibility Discrete
head count Discrete
No of holidays / Weekend Discrete
integrity voilation Discrete
location Discrete
lower take home salary Discrete
Manager Discrete
manintenance team Discrete
No of customers Discrete
occupancy % Discrete
point pick up and drop Discrete
Poor growth rate Discrete
process type Discrete
product type Discrete
quality score Discrete
seating capacity Discrete
process complexity Discrete
TAT Target Discrete
TEAM LEADER Discrete
technical rating Discrete
trainer Discrete
training scores Discrete
TYPING ACCURACY Discrete

3. TYPING SPEED Discrete
volume received Discrete
marital status Discrete - binary
MODE OF
COMMUNICATION-English
/Hindi
Discrete - binary
space availibility Discrete - binary
special offer Discrete - binary
stressful invironment Discrete - binary
Use of short cut keys Discrete - binary
MONTH Discrete-Nominal
policy Discrete-Nominal
qualification Discrete-Nominal
shift Discrete-Nominal
source Discrete-Nominal
process knowledge Discrete-Nominal
RATING Discrete-Ordinal
Satisfaction level Discrete-Ordinal