Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area United States
Ocupación
Salesforce/Business Apps & Customer Success Expert
Sector
Technology / Software / Internet
Sitio web
http://www.supportingcrm.com/
Acerca de
Professional Summary:
Over 10 years of experience working working with Salesforce.com, 7 Full life-cycle Implementations. Project Manager, Business Analyst & Declarative expert who also writes triggers. Approach emphasizes: solution architecture focused on ease of use and adoption. There are critical success factors for organizations to maximize their revenue with Salesforce, to ensure highest ROI & user adoption rates. These include: Change management, communication and training planning; Governance strategies supporting cross functional ownership of Salesforce; Release management processes incorporating ALM Tools, MDM and System Integration strategies in partnership with IT; Continuin...
- Presentaciones
- Documentos
- Infografías
How to Build Customer Success at an Early Stage Startup
Gainsight
•
Hace 10 años
The Power of One: The Greatest Formula Ever Written - Steve Molis
Salesforce Admins
•
Hace 8 años
Run a Smart SaaS Company
Totango
•
Hace 10 años
The Customer Success Playbooks You Need to Drive Adoption
Amity
•
Hace 6 años
How to Choose the Right Automation Tool by Jonathan Hackworth
Salesforce Admins
•
Hace 7 años
Chicago Salesforce World Tour - Paul Fischer
Paul Fischer
•
Hace 8 años
Intro to Workflow Formulas
Salesforce Admins
•
Hace 7 años
Become a Formula Ninja
Configero
•
Hace 11 años
ISV Tech Talk: Usage Metrics (October 15, 2014)
Salesforce Partners
•
Hace 9 años
From Sandbox To Production: An Introduction to Salesforce Release Management
Salesforce Developers
•
Hace 10 años
Manage Development in Your Org with Salesforce Governance Framework
Salesforce Developers
•
Hace 10 años
Salesforce CRM 7 domains of Success
Kevin Sherman
•
Hace 12 años
DF13 Salesforce Fundamentals: Strategy for Campaign and Lead Management
Deepa Patel
•
Hace 10 años
Kick Your Social Strategy Into Overdrive: The Ins & Outs of Testing Social
Jennifer Lopez
•
Hace 9 años
How to Launch a Website
LinkedIn
•
Hace 9 años
10 Profound Quotes From Robin Williams
Lisa Ma
•
Hace 9 años
Culture Smulture: Why Organizational Culture Is More Than A Buzzword
Roy Opata Olende
•
Hace 10 años
Death by PowerPoint
Alexei Kapterev
•
Hace 16 años
Top10 Salesforce.com Admin Tools
debm_madronasg
•
Hace 12 años
Ten Traits Of Good Product Managers
Jeff Lash
•
Hace 15 años