1. Reverse Logistics Challenges & Benefits Anand Subramaniam

4. Forward Vs. Reverse Logistics

5. Forward Vs. Reverse Logistics Inconsistent Consistent Inventory Management Unclear Clear Destination / Routing Complex Straightforward Contract Negotiation Damaged Uniform Product Packaging Many to One One to Many Distribution Point Complex Manageable Product Life cycle Unclear Transparent Process Visibility Inconsistent Uniform Product Quality Low High Cost Visibility Difficult Straightforward Forecasting Complex Straightforward Marketing Less High Priority Speed Many factors Uniform Pricing Reverse Forward Factors Logistics

8. Reverse Logistics Vs. Closed Loop Supply Chain Systems

9. Extended Supply Chain & Reverse Logistics Regular Supply Chain Extended Supply Chain Develop Deliver Revenue Market Build Sell Develop Deliver Revenue Market Build Sell After Sales Service Replenish RMA Replace Recover Repair Reverse Logistics

10. Reverse Logistics Process

12. Close Loop Supply Chain Disposition Choices Reconditioning Recycle Refurbishing Remanufacturing Resell

13. Close Loop Supply Chain Close Loop Customer CRM Help desk RMA call center Order tracking Inventory Forecasting Warehousing Demand fulfillment Parts management Surplus inventory sales Inventory ownership model Services Upgrades Component Re-Configuration Warranty Reclamation Continuous Cost Scaling Activity & Quality Reporting Metrics Receive & Triage Testing Return To Vendor Warranty Validation Repair Product Forward-logistics Kitting QA Inspection Pick Pack Ship Global Distribution

14. Reverse Logistics

22. Customer & Product - Elements Customer Touch Gate-keeping “ Severe Desk” Technical support Sale save Routing Product Touch Routing Disposition Gate-keeping Asset recovery Refurbishment Recycling

23. Reverse Logistics Steps incinerator recycling containers retailer consumer 1. Collecting 2. Selection & Sorting 3. Transport 4. Disassembling & Crushing 5. Transport collecting point production Treatment centre

25. Recovery Processes & Value Reclaimed Landfill Disposal with energy recovery Recycling Reuse Resource Reduction Resource Reduction Reuse Remanufacturing Recycling Disposal with energy recovery Landfill

26. Recommendation - Reverse Logistics Educational Council

27. Recommendations Financial Management Avoidance Gate Keeping Reverse Cycle Times Information Systems Return Centres Asset Recovery Pricing Zero Returns Outsourcing RLEC Recommendation