1. VA
Corporation
Service Design for GoRR Corp.
Swati Dogra | Swati Koul | Venkata Burugupalli
Amit Sarda | Anant Damle
Value Added Services Corp.VA Corporation

2. Desktop Application Data Centre
Introduction
Introduction VAS Benefit
Services Services Services
• GoRR is a market leader in manufacturing
with revenues of $4bn
• 32,000 terminals spread across 10 locations in
India and 25 locations in US, UK, Germany,
Singapore, Philippines & China
• 16 Captive DCs and 300 support IT Staff
• IT as a cost-centre – recover $120m through
chargeback.
• Burgeoning IT Costs.
Outsource Non-Core Business
VA
Corporation

3. Desktop Application Data Centre
Introduction VAS Benefit
Services Services Services
• Adhering to industry-standard security guidelines
and compliance frameworks
• Managing time-consuming and complex
management lifecycles
• Coping with high TCO
• Tackling technology stagnation
• Local Vendors lack the expertise to build
enterprise-wide systems
• Managing complexity and high overheads of
multiple vendors
High TCO and low SLA
VA
Corporation

4. Desktop Application Data Centre
Introduction VAS Benefit
Services Services Services
Centralised
End-User With VAS Existing
Remote
Enablement
Management
Automated
Onsite
Problem
Technicians
Resolution
Manage
Multiple SLA
Vendors
Peace of Mind
VA
Corporation

5. Desktop Application Data Centre
Introduction VAS Benefit
Services Services Services
Right-to-Left Strategy Existing with VAS 37%
Right-size IT support to 1:250
From existing 1:107 $ 15 m /yr $ 9.5 m /yr
International
Automatic Upgrades and Patches
effective
SLA Rate 25 rate Cost
VAS Advantage
692.623 Gold 338 15% 3.75 522.69945 1960.123
410.5263 Silver 260 50% 12.5 292.84211 3660.5263
279.1946 Bronze 208 35% 8.75 239.90796 2099.1946
3 Level SLA for each Location
1 25 1055.4495 7719.8439
(I’national) | (India) Domestic
Gold – $ 449,000 | 273,000 /loc/mo effective
Silver – $ 280,000 | 143,000 /loc/mo SLA Rate 10 rate Cost
Bronze – $ 227,000 | 111,000 /loc/mo 307.377 Gold 150 15% 1.5 354.91803 532.37705
189.4737 Silver 120 50% 5 157.89474 789.47368
120.8054 Bronze 90 35% 3.5 124.51582 435.80537
1 10 637.32859 1757.6561
Low price of $ 9/ticket
(Bundled Free Tickets 30,000/mo) Total 9477.5
Overhead 2000 50
1 1000 Gold 25 Saving 36.82%
2 600 Silver 15
3 400 Bronze 10
Save $4.5m* /yr or MORE on EUC VA
Corporation

6. Desktop
Desktop Application Data Centre
Introduction VAS Benefit
Services
Services Services Services
Gold
Silver
Mobility
Support
24 x 7
Bronze
Onsite Automated PC Image
24 x 7
16x5
remote
Tools Lockdown Mgmt. onsite
support
Service Delivery
VA
Corporation

7. Desktop Application
Application Data Centre
Introduction VAS Benefit
Services Services
Services Services
Emergency Comprehensive Remote
Services App Support Support
Automatic Focused
License Mgmt.
Escalation Training
Support Offerings
VA
Corporation

8. Desktop Application
Application Data Centre
Introduction VAS Benefit
Services Services
Services Services
Priority Response Resolution
L3 1 Urgent 30 mins 4 hours
2 High 1 hour 8 hours
3 Standard 4 hrs 2 days
Automatic
escalation L2 4 Low 1 day 5 days
Remote Issue
CoE resolution L1
Onsite 24 x 7
support in Service Desk
Priority-1 35 locations
Quick Response
VA
Corporation

9. Desktop Application
Application Data Centre
Introduction VAS Benefit
Services Services
Services Services
35%
with VAS Existing with VAS
• Faster Ticket
resolution $ 15 m/yr $ 9.74 m /yr
• Expertise in
service
handling SLA Base 32000 Overhead Effective Price
Costs
Gold 225 15% 4800 520.8333 745.8333 3580000
Silver 150 50% 16000 109.375 259.375 4150000
Bronze 112.5 35% 11200 66.96429 179.4643 2010000
100% 32000 Total 9740000
Overheads Saving 35.07%
Service Desk Cost 3000000
Online Support Personnel 1000000
Infrastructure 1000000
Existing Total Overheads 5000000
Low SLA Gold 50% 2500000
Silver 35% 1750000
Bronze 15% 750000
Value for Money
VA
Corporation

10. Desktop Application Datacentre
Data Centre
Introduction VAS Benefit
Services Services Services
Services
• Unneeded 10 small data centres
• Low utilization of IT infrastructure in data
centres
• Long provisioning times
• High operational costs
• Complex IT Infrastructure management
• Large expenditure on vendor-specific point
products
“Too much flab” in the system
VA
Corporation

11. Desktop Application Datacentre
Data Centre
Introduction VAS Benefit
Services Services Services
Services
with VAS
• OPEX Proactive
Consolidation
Management
• Optimised DCs
• SLA On-demand
Migration & Remote
Automation Monitoring
Existing
• CAPEX
• Low Virtualisation
Utilisation
Reliable, Efficient, Economical VA
Corporation

12. Desktop Application Datacentre
Data Centre
Introduction VAS Benefit
Services Services Services
Services
Large DC
Small DC
Optimised DCs
VA
Corporation

13. Desktop Application Datacentre
Data Centre
Introduction VAS Benefit
Services Services Services
Services
Professional Management Existing
with VAS
2nd Yr
(1st Yr)
and Guaranteed SLA $ 20 m
$ 10 m
$5m
50% 75%
Centre of Excellence (CoE)
VAS Advantage
Monthly Data Center Cost
Hosts (divided over 3 year life) $18,416.67
Optimised Number of
data-centres →4 Bandw idth $2,686.42
Cost benefit of Co- Space/Pow er/Cooling
Netw ork (divided over 3 year
$62,957.04
Location life) $2,222.22
Datacenter(m onthly) $86,282.35
Bundled migration (cost
ANNUAL 1035388.15
$5m in 1st year) 4 Data Centres 4141552.59
“Cut” the FLAB
VA
Corporation

14. Desktop Application Data Centre
Introduction VAS Benefit
VAS Benefit
Services Services Services
21%
Total Savings
Better SLA Optimised DCs
$ 24.76 m/yr
Comprehensive Automated
Application Problem
Support Resolution
Partner with Success
VA
Corporation

15. THANK YOU
VA
Corporation