12. “ I have at least one teacher
who makes me excited
about the future.
”
“At this school I have
the opportunity to do
what I do best every day.
”
“ My teachers make me feel
schoolwork is important.
”
Hope
Wellbeing
Engagement
36. World-class service is not simply a matter
of friendly customer service or
staff with good manners.
Everything that a customer sees,
hears, or touches impacts the experience—
Everything Speaks; Everything Matters.
It’s an all encompassing
approach and
business decision
52. THE
LANGUAGE
OF
The
Language
of Mattering
I really appreciated when you...
The advice you shared....
You made me feel so...
Thank you so much for...
I highly valued...
Your smiles and your...
It made my day when....
It was a blessing to have met you...
I was impressed by your...
I truly valued...
I felt ____, until you...
What I like about you is your....
I really admire your...
I loved when you...
I am so thankful that...
You have an amazing way of...
When you....You’re was exactly what I needed...
I’ve been so impressed by your
Thank you for...
You are a blessing...