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YOU DON'T HAVE TO BE DISNEY TO CREATE MAGICAL CUSTOMER EXPERIENCES: SO BRING YOUR OWN FAIRY DUST

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Do you want to build a culture that can respond well to the marketplace, touch people, move them, and create loyalty and magical moments?

Then you must focus on :

-Investing time, money, and energy on relationships
-Being the type of brand that is fully present
-Being useful, grateful, and valuable
-Figuring out ways your product/service will help reduce and even alleviate customer pain
-Loving and valuing every customer; especially the ones that don't always deserve it.

All of these are the principles and practices are common sense; but it takes courage and commitment to take these and make them commonplace and common practice; creating magic at every interaction. Let the following framework serve as a reminder of what you know best to do and guide your success moving forward.

Let's Make MAGIC With Our:

M: Memorability
A: Absorbability
G: Giftability
I: Intentionality
C: Carability

Publicado en: Empresariales
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YOU DON'T HAVE TO BE DISNEY TO CREATE MAGICAL CUSTOMER EXPERIENCES: SO BRING YOUR OWN FAIRY DUST

  1. 1. For Your Customers: You Don’t Have To Be Disney To Create MAGIC Presented By Angela Maiers You Don’t Have To Be Disney To Create So Bring Your Own Fairy Dust!!
  2. 2. Secure the HEART or you don’t have a shot at their BRAINS OR BUSINESS@angelamaiers
  3. 3. No one has EVER ” “ …
  4. 4. HEART-SHARE
  5. 5. M A G I C EMORABILITY bsorbability iftability ntentionality areability
  6. 6. Common Sense Commonplace =
  7. 7. TRUST8.4times more likely to 7.1xtimes more likely to BUY times more likely 6.1 FORGIVE
  8. 8. MEMORABILITY
  9. 9. 2 2 5 2
  10. 10. W.0.W’s
  11. 11. AAbsorbability
  12. 12. has become the most common ailment of the modern world. ” INSIGNIFICANCE @angelamaiers
  13. 13. Attention Pain
  14. 14. = Giftability
  15. 15. Gift of The PRESENCE
  16. 16. The Language of Mattering
  17. 17. ntentionality
  18. 18. Be Somebody’s Somebody
  19. 19. CAREABILITY
  20. 20. “WE JUST DON’T CARE” said no brand EVER!!
  21. 21. Despondent Disgruntled Weary Frustrated Angry Complacent Overwhelmed In despair 88 % Gallup 2016
  22. 22. We Matter! Don’t Feel We Like 1#
  23. 23. They didn’t bother to… ” “
  24. 24. M A G I C EMORABILITY bsorbability iftability mpactability areability
  25. 25. ? front row seat to When was the last time someone gave you a YOUR OWN BRILLIANCE
  26. 26. Let’s Change the Story Together!! Angela Maiers @angelamaiers angelamaiers@gmail.com

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